SafeNet Trusted Access Status

HOME INTEGRATION ECOSYSTEM AUTHENTICATORS RESOURCES

All Systems Operational

About This Site

Welcome to the Thales Trusted Access Status Page service zones. Included in this site is an option to subscribe to live service updates as well as see history of our service availability.

STA Status Dashboards are consolidated to a single status page for all service zones as part of next generation cloud infrastructure consolidation.

This change will have no impact to existing subscribers. Status Dashboard contains now three sections for EU, US, and Classic service zones.
New subscribers are advised to deselect the service zones, which they are not interested in, during the sign-up process.

Users can also manage their subscriptions at any time by clicking the Manage your subscription link at the bottom of every email notification received from the Status Dashboard.

EU Service Zone Operational

Authentication Services Operational

Admin Consoles Operational

End User Services Operational

Push Delivery Operational

Management Operational

US Service Zone Operational

Authentication Services Operational

Admin Consoles Operational

End User Services Operational

Push Delivery Operational

Management Operational

Classic Service Zone Operational

Authentication Services Operational

Admin Consoles Operational

End User Services Operational

Push Delivery Operational

Management Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

US Zone - Back-end Infrastruture Maintenance Oct 1, 2022 20:00-22:00 UTC

A maintenance activity is planned for Saturday, October 1st 2022 between 20:00 and 22:00 UTC in order to conduct an upgrade to our back-end cloud infrastructure service. Within these 2 hours of maintenance, the service may not be available or available but with reduced functionality or performance for a total maximum of 15 minutes.

The service will resume full operation after the maintenance is complete.
Posted on Sep 21, 2022 - 15:44 UTC

Past Incidents

Sep 30, 2022

No incidents reported today.

Sep 29, 2022

No incidents reported.

Sep 28, 2022

No incidents reported.

Sep 27, 2022

No incidents reported.

Sep 26, 2022

EU Admin Console - Incident

Resolved - The issue with access to the Admin Consoles has been resolved and, where necessary, corrective action was taken for the customers affected.

The Thales Incident Response Team is closely monitoring the service stability. This incident is now closed.
Sep 26, 08:24 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Sep 26, 08:21 UTC

Identified - The issue has been identified and a fix is being implemented.
Sep 26, 08:13 UTC

Investigating - The SafeNet Trusted Access monitoring system has detected an issue accessing the Admin Consoles.

The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.
Sep 26, 08:03 UTC

Sep 25, 2022

No incidents reported.

Sep 24, 2022

No incidents reported.

Sep 23, 2022

No incidents reported.

Sep 22, 2022

No incidents reported.

Sep 21, 2022

No incidents reported.

Sep 20, 2022

No incidents reported.

Sep 19, 2022

US Admin Console - Incident

Postmortem - Read details
Sep 26, 22:04 UTC

Resolved - This incident has been resolved.
Sep 19, 15:57 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Sep 19, 15:54 UTC

Investigating - We are currently investigating this issue. The error is intermittent.
Sep 19, 15:47 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Sep 19, 15:40 UTC

Update - We are continuing to investigate this issue.
Sep 19, 15:28 UTC

Investigating - The SafeNet Trusted Access monitoring system has detected a potential issue accessing the Admin Consoles.

The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.
Sep 19, 15:13 UTC

US Admin Console - Incident

Postmortem - Read details
Sep 26, 22:03 UTC

Sep 18, 2022

No incidents reported.

Sep 17, 2022

No incidents reported.

Sep 16, 2022

No incidents reported.