SafeNet Trusted Access Status

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About This Site

Welcome to the Thales Trusted Access Status Page service zones. Included in this site is an option to subscribe to live service updates as well as see history of our service availability.

STA Status Dashboards are consolidated to a single status page for all service zones as part of next generation cloud infrastructure consolidation.

This change will have no impact to existing subscribers. Status Dashboard contains now three sections for EU, US, and Classic service zones.
New subscribers are advised to deselect the service zones, which they are not interested in, during the sign-up process.

Users can also manage their subscriptions at any time by clicking the Manage your subscription link at the bottom of every email notification received from the Status Dashboard.

EU Service Zone Operational

Authentication Services Operational

Admin Consoles Operational

End User Services Operational

Push Delivery Operational

Management Operational

US Service Zone Operational

Authentication Services Operational

Admin Consoles Operational

End User Services Operational

Push Delivery Operational

Management Operational

Classic Service Zone Operational

Authentication Services Operational

Admin Consoles Operational

End User Services Operational

Push Delivery Operational

Management Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jun 27, 2022

No incidents reported today.

Jun 26, 2022

No incidents reported.

Jun 25, 2022

No incidents reported.

Jun 24, 2022

Classic (NGCI) Radius Service - Disruption

Resolved - The disruption to the "Radius Service " has now been investigated and where necessary corrective action taken for those customers affected.

This disruption has now been resolved
Jun 24, 11:17 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Jun 24, 11:14 UTC

Update - We are continuing to investigate this issue.
Jun 24, 10:38 UTC

Investigating - The SafeNet Trusted Access monitoring system has detected a problem with "Radius Service " for some customers.

The Thales incident response team is already investigating this problem and we will update you as soon as we have updates.
Jun 24, 10:05 UTC

Jun 23, 2022

No incidents reported.

Jun 22, 2022

No incidents reported.

Jun 21, 2022

No incidents reported.

Jun 20, 2022

Classic - Autoprovisioning Errors

Resolved - We are closing this incident. Please note that the Autoprovisioning requests will have been queued so expect backlogged emails to arrive.
Jun 20, 16:49 UTC

Monitoring - We have applied remediation action and are monitoring for stability.
Jun 20, 15:48 UTC

Investigating - We are currently actively working on an issue with Autoprovisioning in Classic. Manual provisioning of tokens works, however.
Jun 20, 15:30 UTC

US - Push OTP Maintenance

Completed - The scheduled maintenance has been completed.
Jun 20, 08:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 20, 06:00 UTC

Scheduled - On 20th-June-2022 starting 06:00 AM UTC to 08:00 AM UTC (2 hours), our Cloud Operations team will perform a disruptive maintenance on the STA Push OTP Service.

During this maintenance period, the Push OTP Service will not be available, but you may continue to authenticate to STA by manually entering the OTP generated by MobilePASS+.

If you have any questions, please open a case on your account by contacting the Client Services team:

• Support Portal: https://supportportal.thalesgroup.com/csm
• Phone: https://supportportal.thalesgroup.com/csm?id=kb_article_view&sysparm_article=KB0013367

We thank you for your continuous support and cooperation.

Thales Authentication and Access Management Cloud Services
Jun 10, 13:58 UTC

Jun 19, 2022

No incidents reported.

Jun 18, 2022

No incidents reported.

Jun 17, 2022

No incidents reported.

Jun 16, 2022

No incidents reported.

Jun 15, 2022

No incidents reported.

Jun 14, 2022

No incidents reported.

Jun 13, 2022

No incidents reported.