Identified - We have taken corrective action, and services appear to be normalizing. We are investigating further and will provide updates as they become available.
Sep 02, 2026 - 04:38 UTC
Sep 02, 2026 - 04:38 UTC
Investigating - The SafeNet Trusted Access monitoring system has detected a potential issue affecting Console Access, API, Radius and SAML Authentication.
Issues in Admin console may have an impact on your ability to access and manage tokens, users, provisioning, policies, application configuration, and other management operations.
SAML Authentication issues can affect users ability to authenticate or access applications.
API issues can prevent the use of API-based user management and authentication.
The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.
Sep 02, 2026 - 04:34 UTC
Issues in Admin console may have an impact on your ability to access and manage tokens, users, provisioning, policies, application configuration, and other management operations.
SAML Authentication issues can affect users ability to authenticate or access applications.
API issues can prevent the use of API-based user management and authentication.
The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.
Sep 02, 2026 - 04:34 UTC
About This Site
Welcome to the Thales Trusted Access Status Page service zones. Included in this site is an option to subscribe to live service updates as well as see history of our service availability.
STA Status Dashboards are consolidated to a single status page for all service zones as part of next generation cloud infrastructure consolidation.
This change will have no impact to existing subscribers. Status Dashboard contains now three sections for EU, US, and Classic service zones.
New subscribers are advised to deselect the service zones, which they are not interested in, during the sign-up process.
Users can also manage their subscriptions at any time by clicking the Manage your subscription link at the bottom of every email notification received from the Status Dashboard.
Classic Service Zone
Operational
Authentication Services
Operational
Admin Consoles
Operational
End User Services
Operational
Push Delivery
Operational
Management
Operational
EU Service Zone
Degraded Performance
Authentication Services
Degraded Performance
Admin Consoles
Degraded Performance
End User Services
Operational
Push Delivery
Degraded Performance
Management
Degraded Performance
US Service Zone
Operational
Authentication Services
Operational
Admin Consoles
Operational
End User Services
Operational
Push Delivery
Operational
Management
Operational
Additional Services
Operational
Support Ticketing System
Operational
Support Phone System
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
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STA Service Zone
STA Service Zone
Once logged into their STA console accounts, both STA operators and users with access to the console can easily identify the STA Zone hosting their environment by checking the URL displayed.
- The following URLs refer to the following zone:
- STA Classic Zone: https://sta.safenetid.com/
- STA EU Zone: https://sta.eu.safenetid.com/
- STA US Zone: https://sta.us.safenetid.com/
STA Classic Zone
URL: https://sta.safenetid.com/home/dashboard.
STA Classic Zone Screenshot
STA Classic Zone Screenshot
STA EU Zone
URL: https://sta.eu.safenetid.com/home/dashboard.
STA EU Zone Screenshot
STA EU Zone Screenshot
STA US Zone
URL: https://sta.us.safenetid.com/home/dashboard.
STA US Zone Screenshot
STA US Zone Screenshot
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Incident Categories
Operational
All systems are operational
Degraded Performance
- Authentication Services ? : One or more methods impacted but works intermittently i.e. RADIUS service
- Admin Console ? : One or both consoles are intermittently accessible and users cannot perform functionalities within console
- End User Services ? : One or more methods impacted and not accessible for users i.e. Self-Service
- Push Delivery ? : One or more methods impacted and not accessible for users i.e. Push OTP
- Management ? : One or more methods impacted and not accessible for users i.e. SOAP Management API
Partial Outage
- Authentication Services ? : One or more methods fails completely i.e. RADIUS
- Admin Console ? : Users are not able to access either one of the consoles
Major Outage
- Authentication Services ? : All the methods are down, all customers are impacted
- Admin Console ? : Users are not able to access both consoles, cannot log in completely
Maintenance
There is a planned upcoming maintenance.
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