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All Systems Operational

About This Site

Welcome to the Thales Trusted Access Status Page service zones. Included in this site is an option to subscribe to live service updates as well as see history of our service availability.

STA Status Dashboards are consolidated to a single status page for all service zones as part of next generation cloud infrastructure consolidation.

This change will have no impact to existing subscribers. Status Dashboard contains now three sections for EU, US, and Classic service zones.
New subscribers are advised to deselect the service zones, which they are not interested in, during the sign-up process.

Users can also manage their subscriptions at any time by clicking the Manage your subscription link at the bottom of every email notification received from the Status Dashboard.

Classic Service Zone Operational
Authentication Services ? Operational
Admin Consoles ? Operational
End User Services ? Operational
Push Delivery ? Operational
Management ? Operational
EU Service Zone Operational
Authentication Services ? Operational
Admin Consoles ? Operational
End User Services ? Operational
Push Delivery ? Operational
Management ? Operational
US Service Zone Operational
Authentication Services ? Operational
Admin Consoles ? Operational
End User Services ? Operational
Push Delivery ? Operational
Management ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
US - Disaster Recovery Drill Feb 25, 2023 00:00 - Feb 26, 2023 15:00 UTC
On February 25, 2023, Thales Cloud Operations will perform a full-service fail over test of the STA Service in the STA US Region beginning Saturday February 25, 12am UTC time zone till Sunday February 26, 2023, 3pm UTC time zone. The STA service will remain operational on the Secondary (Disaster Recovery) STA US Region until February 26, 2023, 3pm UTC time zone.

During this time STA Cloud operations team shall be working on major back-end infrastructure updates that shall enhance the STA service and customer experience. Please note that the STA US primary zone will not be unavailable and it is the customer's responsibility to ensure that their disaster recovery is configured and their STA traffic is forwarded to STA US secondary (DR) zone as stated in the Quick Help guide:

https://supportportal.thalesgroup.com/csm?id=kb_article_protected&sys_id=KB0018648

Please ensure your STA US DR environment is ready before February 24, 2023, in preparation for the planned Disaster Recovery.

If you have any questions or concerns, please reach out to our Client Services team:

https://supportportal.thalesgroup.com/
• United States: 800-545-6608
• International: +1-410-931-7520

Posted on Jan 27, 2023 - 18:50 UTC
Past Incidents
Jan 28, 2023

No incidents reported today.

Jan 27, 2023
Resolved - The degradation to the "Push OTP" has now been investigated and where necessary corrective action taken for those customers affected.

This incident has now been resolved.

Jan 27, 10:08 UTC
Monitoring - The issue with "Push OTP" customers using MobilePass+ with Windows seems resolved now. However, we are still monitoring the results.
Jan 27, 08:56 UTC
Update - The provider has not yet provided us with an estimated time of repair for the issue. Users should continue to manually generate OTP's as a workaround.

We will update as soon as we have additional information.

Jan 27, 05:37 UTC
Update - The provider has not yet provided us with an estimated time of repair for the issue. Users should continue to manually generate OTP's as a workaround.

We will update as soon as we have additional information.

Jan 27, 02:34 UTC
Update - The provider has not yet provided us with an estimated time of repair for the issue. Users should continue to manually generate OTP's as a workaround.

We will update as soon as we have additional information.

Jan 26, 22:41 UTC
Update - We are still awaiting a response from the provider and are also exploring any possible workarounds that can be done from our end.
Jan 26, 22:27 UTC
Update - We are still awaiting updates. If you are using Push for Windows, please use manual OTP generation until this is resolved.
Jan 26, 21:07 UTC
Update - We are awaiting a response from the provider.
Jan 26, 19:22 UTC
Update - The issue appears to be outside of our care and control. We have received no update from the provider at this time. We will provide updates as they become available.
Jan 26, 18:53 UTC
Investigating - The SafeNet Trusted Access monitoring system has detected a problem with "Push OTP" customers using MobilePass+ with Windows.

Manual OTP generation will work as expected as a workaround.

The Thales incident response team is already investigating this problem and we will update you as soon as we have updates.

Jan 26, 18:21 UTC
Jan 26, 2023
Jan 25, 2023

No incidents reported.

Jan 24, 2023

No incidents reported.

Jan 23, 2023

No incidents reported.

Jan 22, 2023

No incidents reported.

Jan 21, 2023

No incidents reported.

Jan 20, 2023

No incidents reported.

Jan 19, 2023

No incidents reported.

Jan 18, 2023

No incidents reported.

Jan 17, 2023

No incidents reported.

Jan 16, 2023

No incidents reported.

Jan 15, 2023

No incidents reported.

Jan 14, 2023

No incidents reported.