About This Site
Welcome to the Thales Trusted Access Status Page service zones. Included in this site is an option to subscribe to live service updates as well as see history of our service availability.
STA Status Dashboards are consolidated to a single status page for all service zones as part of next generation cloud infrastructure consolidation.
This change will have no impact to existing subscribers. Status Dashboard contains now three sections for EU, US, and Classic service zones.
New subscribers are advised to deselect the service zones, which they are not interested in, during the sign-up process.
Users can also manage their subscriptions at any time by clicking the Manage your subscription link at the bottom of every email notification received from the Status Dashboard.
STA Service Zone
- The following URLs refer to the following zone:
- STA Classic Zone: https://sta.safenetid.com/
- STA EU Zone: https://sta.eu.safenetid.com/
- STA US Zone: https://sta.us.safenetid.com/
STA Classic Zone Screenshot
STA EU Zone Screenshot
STA US Zone Screenshot
Incident Categories
- Authentication Services ? : One or more methods impacted but works intermittently i.e. RADIUS service
- Admin Console ? : One or both consoles are intermittently accessible and users cannot perform functionalities within console
- End User Services ? : One or more methods impacted and not accessible for users i.e. Self-Service
- Push Delivery ? : One or more methods impacted and not accessible for users i.e. Push OTP
- Management ? : One or more methods impacted and not accessible for users i.e. SOAP Management API
- Authentication Services ? : One or more methods fails completely i.e. RADIUS
- Admin Console ? : Users are not able to access either one of the consoles
- Authentication Services ? : All the methods are down, all customers are impacted
- Admin Console ? : Users are not able to access both consoles, cannot log in completely
Technical Support Website
