HOME       INTEGRATION ECOSYSTEM       AUTHENTICATORS       RESOURCES

All Systems Operational

About This Site

Welcome to the Thales Trusted Access Status Page service zones. Included in this site is an option to subscribe to live service updates as well as see history of our service availability.

STA Status Dashboards are consolidated to a single status page for all service zones as part of next generation cloud infrastructure consolidation.

This change will have no impact to existing subscribers. Status Dashboard contains now three sections for EU, US, and Classic service zones.
New subscribers are advised to deselect the service zones, which they are not interested in, during the sign-up process.

Users can also manage their subscriptions at any time by clicking the Manage your subscription link at the bottom of every email notification received from the Status Dashboard.

Classic Service Zone Operational
Authentication Services Operational
Admin Consoles Operational
End User Services Operational
Push Delivery Operational
Management Operational
EU Service Zone Operational
Authentication Services Operational
Admin Consoles Operational
End User Services Operational
Push Delivery Operational
Management Operational
US Service Zone Operational
Authentication Services Operational
Admin Consoles Operational
End User Services Operational
Push Delivery Operational
Management Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Dec 8, 2025

No incidents reported today.

Dec 7, 2025

No incidents reported.

Dec 6, 2025
Annual Disaster Recovery Test Scheduled for STA Classic Region
Completed - The scheduled maintenance has been completed.
Dec 6, 18:00 UTC
Verifying - All testing has passed and services are running optimally from the primary site.
Dec 6, 17:59 UTC
Update - Services have been failed back the primary site. We are now conducting testing to ensure service continuity and reliability.
Dec 6, 17:46 UTC
Update - We will commence the fail-back to the primary site in 10 minutes
Dec 6, 17:21 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 6, 14:34 UTC
Scheduled - Our testing has concluded and we have not detected any abnormalities within our services. We will begin fail-back at 17:30 UTC.
Dec 6, 14:33 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 6, 14:24 UTC
Scheduled - All primary services have been verified as running as expected on the secondary site. Our testing continues and we will update prior to beginning the fail-back process.
Dec 6, 14:23 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 6, 14:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Nov 18, 00:00 UTC
Scheduled - We want to ensure the utmost reliability and resilience of our STA systems to continue serving you effectively. To achieve this, we will be conducting a Disaster Recovery Test in the STA Classic region only on December 6, 2025

What does this mean for STA Classic region customers?

Your Role in Ensuring Continuity : Please ensure the specified IP addresses/source URLs are whitelisted, as outlined in the
https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=9ed9c21647114e10eefd66ebd36d43ad&sysparm_article=KB0028408 refer to the downloadable file for details.

Taking this proactive step will minimize disruptions during the downtime of the STA Classic primary zone and facilitate a smooth transition to disaster recovery measures. We kindly ask you to prepare by reviewing and updating your configurations to ensure a smooth transition.

Need Assistance?

Our support team is here to assist you every step of the way. If you have any questions or concerns regarding this test, please don't hesitate to contact us at https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=42fb71b4db1be200fe0aff3dbf96199f&sysparm_article=KB0013367 or open a support ticket https://supportportal.thalesgroup.com
Nov 17, 23:45 UTC
Dec 5, 2025

No incidents reported.

Dec 4, 2025

No incidents reported.

Dec 3, 2025

No incidents reported.

Dec 2, 2025

No incidents reported.

Dec 1, 2025

No incidents reported.

Nov 30, 2025

No incidents reported.

Nov 29, 2025

No incidents reported.

Nov 28, 2025

No incidents reported.

Nov 27, 2025

No incidents reported.

Nov 26, 2025
Classic - Radius Service Degradation
Resolved - This incident has been resolved.
Nov 26, 04:10 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 26, 03:51 UTC
Investigating - The SafeNet Trusted Access monitoring system has detected a problem with "Radius Service " for some customers.

The Thales incident response team is already investigating this issue, and we will update you as soon as we have more information.
Nov 26, 03:43 UTC
Nov 25, 2025

No incidents reported.

Nov 24, 2025

No incidents reported.

← Incident History Powered by Atlassian Statuspage
X

STA Service Zone

STA Service Zone
Once logged into their STA console accounts, both STA operators and users with access to the console can easily identify the STA Zone hosting their environment by checking the URL displayed.
  • The following URLs refer to the following zone:
  • STA Classic Zone: https://sta.safenetid.com/
  • STA EU Zone: https://sta.eu.safenetid.com/
  • STA US Zone: https://sta.us.safenetid.com/
STA Classic Zone
URL: https://sta.safenetid.com/home/dashboard.
STA Classic Zone Screenshot
STA EU Zone
URL: https://sta.eu.safenetid.com/home/dashboard.
STA EU Zone Screenshot
STA US Zone
URL: https://sta.us.safenetid.com/home/dashboard.
STA US Zone Screenshot
X

Incident Categories

Operational
All systems are operational
Degraded Performance
  • Authentication Services ? : One or more methods impacted but works intermittently i.e. RADIUS service
  • Admin Console ? : One or both consoles are intermittently accessible and users cannot perform functionalities within console
  • End User Services ? : One or more methods impacted and not accessible for users i.e. Self-Service
  • Push Delivery ? : One or more methods impacted and not accessible for users i.e. Push OTP
  • Management ? : One or more methods impacted and not accessible for users i.e. SOAP Management API
Partial Outage
  • Authentication Services ? : One or more methods fails completely i.e. RADIUS
  • Admin Console ? : Users are not able to access either one of the consoles
Major Outage
  • Authentication Services ? : All the methods are down, all customers are impacted
  • Admin Console ? : Users are not able to access both consoles, cannot log in completely
Maintenance
There is a planned upcoming maintenance.
Have questions or need help?
Technical Support Website

HOME  |  INTEGRATION ECOSYSTEM  |  AUTHENTICATORS  |  RESOURCES
© 2021 Gemalto. All rights reserved.