All Systems Operational

About This Site

Welcome to the Thales Trusted Access Status Page service zones. Included in this site is an option to subscribe to live service updates as well as see history of our service availability.

STA Status Dashboards are consolidated to a single status page for all service zones as part of next generation cloud infrastructure consolidation.

This change will have no impact to existing subscribers. Status Dashboard contains now three sections for EU, US, and Classic service zones.
New subscribers are advised to deselect the service zones, which they are not interested in, during the sign-up process.

Users can also manage their subscriptions at any time by clicking the Manage your subscription link at the bottom of every email notification received from the Status Dashboard.

Uptime over the past 90 days. View historical uptime.
Classic Service Zone Operational
Authentication Services Operational
Admin Consoles Operational
End User Services Operational
Push Delivery Operational
Management Operational
EU Service Zone Operational
Authentication Services Operational
Admin Consoles Operational
End User Services Operational
Push Delivery Operational
Management Operational
US Service Zone Operational
Authentication Services Operational
Admin Consoles Operational
End User Services Operational
Push Delivery Operational
Management Operational
Additional Services Operational
Support Ticketing System Operational
Support Phone System Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

STA Classic- Backend Infrastructure Maintenance Oct 3, 2026 02:00-04:00 UTC

We will be conducting a backend infrastructure maintenance activity on October 3, 2026, from 02:00 UTC to 04:00 UTC. During this period, we will perform upgrades on our Backend Networking Infrastructure to improve scalability, manageability, and resiliency.

What is the customer action item?

There is no customer action item required.

What is the customer impact?

While we don't anticipate any service impact, there is a possibility of service degradation for up to 5 minutes during the window.

We appreciate your understanding and thank you for your patience as we continue to improve your experience.

If you have any questions or concerns, please reach out to our Client Services team:

• https://supportportal.thalesgroup.com/

• United States: 800-545-6608

• International: +1-410-931-7520
Posted on Sep 23, 2026 - 18:17 UTC

Sep 23, 2026

EU - Admin Console Incident
Resolved - The issue with access to the Admin Consoles has been resolved and, where necessary, corrective action was taken for the customers affected.

The Thales Incident Response Team is closely monitoring the service stability. This incident is now closed.
Sep 23, 12:52 UTC
Investigating - The SafeNet Trusted Access monitoring system has detected a potential issue accessing the Admin Consoles. The issue is sporadic in nature but some users may experience issues logging in; retries often succeed.

Issues in Admin console may have an impact on your ability to access and manage tokens, users, provisioning, policies, application configuration, and other management operations.

The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.
Sep 23, 12:41 UTC

Sep 22, 2026

US - Admin Console Incident
Resolved - The issue with access to the Admin Consoles has been resolved and, where necessary, corrective action was taken for the customers affected.

The Thales Incident Response Team is closely monitoring the service stability. This incident is now closed.
Sep 22, 13:53 UTC
Investigating - The SafeNet Trusted Access monitoring system has detected a potential issue accessing the Admin Consoles. The issue manifests as slow response or failure to load intermittently.

Issues in Admin console may have an impact on your ability to access and manage tokens, users, provisioning, policies, application configuration, and other management operations.

The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.
Sep 22, 13:38 UTC

Sep 21, 2026

No incidents reported.

Sep 20, 2026

No incidents reported.

Sep 19, 2026

No incidents reported.

Sep 18, 2026

No incidents reported.

Sep 17, 2026

No incidents reported.

Sep 16, 2026

US - Admin Console Incident
Resolved - This incident has been resolved.
Sep 16, 07:56 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 16, 07:19 UTC
Investigating - The SafeNet Trusted Access monitoring system has detected a potential issue accessing the Admin Consoles.

Issues in Admin console may have an impact on your ability to access and manage tokens, users, provisioning, policies, application configuration, and other management operations.

The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.
Sep 16, 07:00 UTC

Sep 15, 2026

No incidents reported.

Sep 14, 2026

No incidents reported.

Sep 13, 2026

No incidents reported.

Sep 12, 2026

No incidents reported.

Sep 11, 2026

No incidents reported.

Sep 10, 2026

No incidents reported.

Sep 9, 2026

No incidents reported.

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