All Systems Operational

About This Site

Welcome to the Thales Trusted Access Status Page service zones. Included in this site is an option to subscribe to live service updates as well as see history of our service availability.

STA Status Dashboards are consolidated to a single status page for all service zones as part of next generation cloud infrastructure consolidation.

This change will have no impact to existing subscribers. Status Dashboard contains now three sections for EU, US, and Classic service zones.
New subscribers are advised to deselect the service zones, which they are not interested in, during the sign-up process.

Users can also manage their subscriptions at any time by clicking the Manage your subscription link at the bottom of every email notification received from the Status Dashboard.

Uptime over the past 90 days. View historical uptime.
Classic Service Zone Operational
Authentication Services Operational
Admin Consoles Operational
End User Services Operational
Push Delivery Operational
Management Operational
EU Service Zone Operational
Authentication Services Operational
Admin Consoles Operational
End User Services Operational
Push Delivery Operational
Management Operational
US Service Zone Operational
Authentication Services Operational
Admin Consoles Operational
End User Services Operational
Push Delivery Operational
Management Operational
Additional Services Operational
Support Ticketing System Operational
Support Phone System Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Nov 4, 2026

No incidents reported today.

Nov 3, 2026

No incidents reported.

Nov 2, 2026

EU - Authentication Services Incident
Resolved - The Problem with the “Authentication (Token Validator)” has been resolved and, where necessary, corrective action was taken for the customers affected.

The Thales Incident Response Team is closely monitoring the service stability. This incident is now closed.
Nov 2, 16:27 UTC
Update - The Thales incident response team is currently working towards service restoration.

We will provide further updates as they become available.
Nov 2, 16:02 UTC
Update - The issue appears to primarily affect SAML-based authentications. The issue also appears to be intermittent, so retries may be successful.
Nov 2, 15:14 UTC
Investigating - The SafeNet Trusted Access monitoring system has detected a problem with Authentication Services.

This may impede your ability to authenticate using RADIUS, SAML/OIDC applications, Admin Consoles, and any other authentication services using STA.

Issues with RADIUS will impede your access to VPN and other network assets.

SAML/OIDC Authentication issues can affect users ability to authenticate or access business applications configured with STA.

Issues in Admin console may have an impact on your ability to access and manage tokens, users, provisioning, policies, application configuration, and other management operations.

The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.
Nov 2, 15:09 UTC

Nov 1, 2026

No incidents reported.

Oct 31, 2026

Annual Disaster Recovery Test Scheduled for STA EU Region
Completed - The scheduled maintenance has been completed.
Oct 31, 03:00 UTC
Update - We would like to reconfirm that all services on the STA EU Primary Site are operating normally, and there is no customer impact. Thank you for your understanding and cooperation, and we apologize for any inconvenience this may have caused.
Oct 31, 02:36 UTC
Update - During preparations to fail over traffic from our STA EU Primary Site to the Secondary Site, we identified some issues. As a precaution, we are not proceeding with the scheduled DR drill while we investigate and resolve them. All services on the STA EU Primary Site are operating normally, with no customer impact.
Oct 31, 02:18 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 31, 01:00 UTC
Scheduled - We want to ensure the utmost reliability and resilience of our STA systems to continue serving you effectively. To achieve this, we will be conducting a Disaster Recovery Test in the STA EU region on 31 October, 2026 between 01:00 UTC-03:00 UTC

What does this mean for STA EU region customers?

Your Role in Ensuring Continuity: Please ensure the specified IP addresses/source URLs are whitelisted, as outlined in the in this support article and refer to the Quick Help Guide for the EU Service zone.

Taking this proactive step will minimize disruptions during the downtime of the STA EU primary zone and facilitate a smooth transition to disaster recovery measures. We kindly ask you to prepare by reviewing and updating your configurations to ensure a smooth transition.

Need Assistance?

Our support team is here to assist you every step of the way. If you have any questions or concerns regarding this test, please don't hesitate to contact us at:
https://supportportal.gemalto.com/csm?id=kb_article_view&sys_kb_id=42fb71b4db1be200fe0aff3dbf96199f&sysparm_article=KB0013367 or open a support ticket https://supportportal.thalesgroup.com
Oct 21, 12:30 UTC

Oct 30, 2026

No incidents reported.

Oct 29, 2026

CANCELLED - STA Classic Fail Back to Primary Site
Completed - Based on feedback from our Cloud Service Provider, who will be performing ongoing testing on the primary service zone over the next few days, we have decided to cancel tonight's failback exercise out of an abundance of caution.

Once we have confirmation that the testing has been completed with positive results, we will reschedule the failback.
Oct 29, 18:03 UTC
Scheduled - We will be failing back to the STA Classic Primary site on Thursday, 29 October 2026, between 21:00 UTC - 22:00 UTC.

There may be a brief moment of service degradation during the failover process; however, services are expected to normalize within 3-7 minutes.

Your Role in Ensuring Continuity: Please ensure the specified IP addresses/source URLs are whitelisted, as outlined in the
https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=9ed9c21647114e10eefd66ebd36d43ad&sysparm_article=KB0028408 . Refer to the downloadable file for details.

Need Assistance?

Our support team is here to assist you every step of the way. If you have any questions or concerns regarding this test, please don't hesitate to contact us at https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=42fb71b4db1be200fe0aff3dbf96199f&sysparm_article=KB0013367 or open a support ticket https://supportportal.thalesgroup.com
Oct 27, 21:43 UTC

Oct 28, 2026

No incidents reported.

Oct 27, 2026

CANCELED - STA Classic Backend Maintenance.
Completed - This activity was cancelled
Oct 27, 21:34 UTC
Update - Due to the recent necessity to fail over to the secondary site, we will postpone this change out of an abundance of caution.

We will reschedule this change after we have failed back to the primary site. The failback will be announced 24 hours in advance, and the new maintenance window will be communicated 10 days in advance.
Oct 22, 17:05 UTC
Scheduled - We will be conducting a backend infrastructure maintenance activity on October 24, 2026, from 03:30 UTC to 06:30 UTC. During this period, we will perform upgrades on our Backend Networking Infrastructure to improve scalability, manageability, and resiliency.

What is the customer action item?

There is no customer action item required.

What is the customer impact?

While we don't anticipate any service impact, there is a possibility of service degradation for up to 5 minutes during the window.

We appreciate your understanding and thank you for your patience as we continue to improve your experience.

If you have any questions or concerns, please reach out to our Client Services team:

• https://supportportal.thalesgroup.com/

• United States: 800-545-6608

• International: +1-410-931-7520
Oct 9, 11:55 UTC

Oct 26, 2026

No incidents reported.

Oct 25, 2026

No incidents reported.

Oct 24, 2026

No incidents reported.

Oct 23, 2026

No incidents reported.

Oct 22, 2026

No incidents reported.

Oct 21, 2026

No incidents reported.

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