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All Systems Operational

About This Site

Welcome to the Thales Trusted Access Status Page service zones. Included in this site is an option to subscribe to live service updates as well as see history of our service availability.

STA Status Dashboards are consolidated to a single status page for all service zones as part of next generation cloud infrastructure consolidation.

This change will have no impact to existing subscribers. Status Dashboard contains now three sections for EU, US, and Classic service zones.
New subscribers are advised to deselect the service zones, which they are not interested in, during the sign-up process.

Users can also manage their subscriptions at any time by clicking the Manage your subscription link at the bottom of every email notification received from the Status Dashboard.

Classic Service Zone Operational
Authentication Services ? Operational
Admin Consoles ? Operational
End User Services ? Operational
Push Delivery ? Operational
Management ? Operational
EU Service Zone Operational
Authentication Services ? Operational
Admin Consoles ? Operational
End User Services ? Operational
Push Delivery ? Operational
Management ? Operational
US Service Zone Operational
Authentication Services ? Operational
Admin Consoles ? Operational
End User Services ? Operational
Push Delivery ? Operational
Management ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
VPN IPsec tunnels that are hosted from STA Datacenters

This message applies only to customers who use VPN IPsec tunnels hosted from the STA data centers to connect to the STA Radius service.

As previously communicated through STA communication team, we plan to begin decommissioning Thales legacy datacenters in the UK (primary) and Canada (secondary) towards the end of June 2023. These datacenters currently host our VPN IPsec tunnels.

We would like to inform you that the last date of support from these legacy datacenters will be June 30, 2023.

What action is required from STA Classic region customers?

If you are currently in the process of migrating or creating tickets for migration, please work with our STA Customer Support team for guidance on the next steps. Our team will connect you with the technical contact from STA Operations who can assist you with the migration process. If you are unsure whether you have any VPN IPsec tunnels connected to STA, please open a ticket

https://www6.thalesgroup.com/e/51442/45c412c312310015519f2974d3ae1b/dt7crv/1194277858?h=6iII00gMTBYeEbYAz5QH56R5jlywe_iTfRd2FiVZAcE for further investigation

If you need additional support, please reach out via

https://www6.thalesgroup.com/e/51442/csm/dt7cry/1194277858?h=6iII00gMTBYeEbYAz5QH56R5jlywe_iTfRd2FiVZAcE

or call: US: 800-545-6608 | International: +1-410-931-7520

Posted on May 19, 2023 - 16:18 UTC
Past Incidents
Jun 7, 2023

No incidents reported today.

Jun 6, 2023

No incidents reported.

Jun 5, 2023

No incidents reported.

Jun 4, 2023

No incidents reported.

Jun 3, 2023

No incidents reported.

Jun 2, 2023

No incidents reported.

Jun 1, 2023

No incidents reported.

May 31, 2023

No incidents reported.

May 30, 2023

No incidents reported.

May 29, 2023

No incidents reported.

May 28, 2023

No incidents reported.

May 27, 2023

No incidents reported.

May 26, 2023

No incidents reported.

May 25, 2023

No incidents reported.

May 24, 2023

No incidents reported.