SafeNet Trusted Access - EU/US Zone Status

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About This Site

Welcome to the SafeNet Trusted Access status site for EU/US service zones. Included in this site is an option to subscribe to live service updates as well as see history of our service availability.

For service status of Classic service zone, please refer here https://status.sta.safenetid.com/.

EU Service Zone Operational

Authentication Services Operational

Admin Consoles Operational

End User Services Operational

Push Delivery Operational

Management Operational

US Service Zone Operational

Authentication Services Operational

Admin Consoles Operational

End User Services Operational

Push Delivery Operational

Management Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Sep 27, 2021

No incidents reported today.

Sep 26, 2021

No incidents reported.

Sep 25, 2021

No incidents reported.

Sep 24, 2021

No incidents reported.

Sep 23, 2021

No incidents reported.

Sep 22, 2021

EU STA Console - Disruption

Postmortem - Read details
Sep 23, 23:56 UTC

Resolved - Services have remained stable.

This disruption has now been resolved.
Sep 22, 05:17 UTC

Monitoring - All services up after restorative efforts including reconfiguring load balancers, rebuilding some nodes and configuring mount points.

We will continue to closely monitor and leave this incident open for the next hour however we have no reason to expect further outages and all needed steps have been taken.
Sep 22, 04:16 UTC

Identified - We have created new deployments of our Cluster Mesh services on our staging environment using new backend nodes and we have some services starting to respond and stabilize. We will update you soon in regards to the possible production deployment.
Sep 22, 03:03 UTC

Update - In an effort to restore services and for testing purposes the team is currently re-creating some back-end nodes and re-building mounting volumes for applications.

We will provide updates as we progress.
Sep 22, 02:28 UTC

Update - Currently, we are looking into several restorative options in parallel as all attempts so far have not been successful.

We will continue to provide updates as they become available.
Sep 22, 01:15 UTC

Update - Correction to a previous statement: Authentication services apart from SAML should be functional.
Sep 21, 23:44 UTC

Update - The issue has now begun to affect all services. The team is attempting a fix to restore the service to operational status.
Sep 21, 23:30 UTC

Investigating - The Thales incident response team is currently working towards service restoration.

We will provide further updates as they become available.
Sep 21, 22:26 UTC

Update - Further attempts were unsuccessful. This issue is continuing to be worked on and escalated.
Sep 21, 21:47 UTC

Update - Our restorative efforts have not yet been successful. The team is continuing to work towards a working solution.
Sep 21, 20:54 UTC

Update - The issue should be isolated to SAML Authentication and STA console.

Direct access to SAS console should work via:
https://cloud.eu.safenetid.com/console/?login=classic

We are still working towards a resolution.
Sep 21, 19:58 UTC

Update - We are continuing to work on a fix for this issue.
Sep 21, 19:53 UTC

Update - Radius and Access to SAS console directly should still be functional. Unfortunately, Authentication data during this period may be affected.
Sep 21, 19:53 UTC

Identified - We have identified the potential cause of the issue and are attempting reparative actions.
Sep 21, 19:27 UTC

Update - It Authentication services are reporting down as well. We are working towards a resolution. Updates to follow as they become available.
Sep 21, 18:53 UTC

Investigating - The SafeNet Trusted Access monitoring system has detected a problem with "STA Console" for some customers.

The Thales incident response team is already investigating this problem and we will update you as soon as we have updates.
Sep 21, 18:50 UTC

Sep 21, 2021

Sep 20, 2021

No incidents reported.

Sep 19, 2021

No incidents reported.

Sep 18, 2021

No incidents reported.

Sep 17, 2021

No incidents reported.

Sep 16, 2021

No incidents reported.

Sep 15, 2021

No incidents reported.

Sep 14, 2021

No incidents reported.

Sep 13, 2021

No incidents reported.