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All Systems Operational

About This Site

Welcome to the Thales Trusted Access Status Page service zones. Included in this site is an option to subscribe to live service updates as well as see history of our service availability.

STA Status Dashboards are consolidated to a single status page for all service zones as part of next generation cloud infrastructure consolidation.

This change will have no impact to existing subscribers. Status Dashboard contains now three sections for EU, US, and Classic service zones.
New subscribers are advised to deselect the service zones, which they are not interested in, during the sign-up process.

Users can also manage their subscriptions at any time by clicking the Manage your subscription link at the bottom of every email notification received from the Status Dashboard.

Classic Service Zone Operational
Authentication Services Operational
Admin Consoles Operational
End User Services Operational
Push Delivery Operational
Management Operational
EU Service Zone Operational
Authentication Services Operational
Admin Consoles Operational
End User Services Operational
Push Delivery Operational
Management Operational
US Service Zone Operational
Authentication Services Operational
Admin Consoles Operational
End User Services Operational
Push Delivery Operational
Management Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Apr 17, 2026

No incidents reported today.

Apr 16, 2026

No incidents reported.

Apr 15, 2026
Classic STA Push OTP - Creation
Resolved - The Problem with the “Push OTP” has been resolved and, where necessary, corrective action was taken for the customers affected.

The Thales Incident Response Team is closely monitoring the service stability. This incident is now closed.
Apr 15, 18:38 UTC
Monitoring - We have implemented a fix and are seeing positive results. We are continuing to monitor for stability.
Apr 15, 17:04 UTC
Identified - We have isolated the source of the issue and are currently working towards resolution.
Apr 15, 16:04 UTC
Update - The Thales Incident Response team is currently working towards service restoration.

We will provide further updates as they become available.
Apr 15, 15:46 UTC
Investigating - The SafeNet Trusted Access monitoring system has detected a problem with "Push OTP" for some customers.

Symptoms include some users seeing delays or potentially intermittent failures when using the Push service.

Please note you can still authenticate by generating OTP manually from your mobile app.

The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.
Apr 15, 15:24 UTC
Apr 14, 2026

No incidents reported.

Apr 13, 2026

No incidents reported.

Apr 12, 2026

No incidents reported.

Apr 11, 2026
STA US - Backend Infrastructure Maintenance
Postmortem - Read details
Apr 11, 16:09 UTC
Completed - The scheduled maintenance has been completed.
Apr 11, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 14:00 UTC
Scheduled - We will be conducting a backend infrastructure maintenance activity on April 11, 2026, from 14:00 UTC to 16:00 UTC. During this period, we will perform upgrades on our Backend Database Infrastructure to improve scalability, manageability, and resiliency.

What is the customer action item?

There is no customer action item required.

What is the customer impact?

There shall be no data loss. While we don't anticipate any service impact, there is a possibility of service degradation for up to 15 minutes during the window.

We appreciate your understanding and thank you for your patience as we continue to improve your experience.

If you have any questions or concerns, please reach out to our Client Services team:

• https://supportportal.thalesgroup.com/

• United States: 800-545-6608
Apr 1, 18:43 UTC
Apr 10, 2026

No incidents reported.

Apr 9, 2026

No incidents reported.

Apr 8, 2026

No incidents reported.

Apr 7, 2026

No incidents reported.

Apr 6, 2026

No incidents reported.

Apr 5, 2026

No incidents reported.

Apr 4, 2026

No incidents reported.

Apr 3, 2026

No incidents reported.

← Incident History Powered by Atlassian Statuspage
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STA Service Zone

STA Service Zone
Once logged into their STA console accounts, both STA operators and users with access to the console can easily identify the STA Zone hosting their environment by checking the URL displayed.
  • The following URLs refer to the following zone:
  • STA Classic Zone: https://sta.safenetid.com/
  • STA EU Zone: https://sta.eu.safenetid.com/
  • STA US Zone: https://sta.us.safenetid.com/
STA Classic Zone
URL: https://sta.safenetid.com/home/dashboard.
STA Classic Zone Screenshot
STA EU Zone
URL: https://sta.eu.safenetid.com/home/dashboard.
STA EU Zone Screenshot
STA US Zone
URL: https://sta.us.safenetid.com/home/dashboard.
STA US Zone Screenshot
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Incident Categories

Operational
All systems are operational
Degraded Performance
  • Authentication Services ? : One or more methods impacted but works intermittently i.e. RADIUS service
  • Admin Console ? : One or both consoles are intermittently accessible and users cannot perform functionalities within console
  • End User Services ? : One or more methods impacted and not accessible for users i.e. Self-Service
  • Push Delivery ? : One or more methods impacted and not accessible for users i.e. Push OTP
  • Management ? : One or more methods impacted and not accessible for users i.e. SOAP Management API
Partial Outage
  • Authentication Services ? : One or more methods fails completely i.e. RADIUS
  • Admin Console ? : Users are not able to access either one of the consoles
Major Outage
  • Authentication Services ? : All the methods are down, all customers are impacted
  • Admin Console ? : Users are not able to access both consoles, cannot log in completely
Maintenance
There is a planned upcoming maintenance.
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