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All Systems Operational

About This Site

Welcome to the Thales Trusted Access Status Page service zones. Included in this site is an option to subscribe to live service updates as well as see history of our service availability.

STA Status Dashboards are consolidated to a single status page for all service zones as part of next generation cloud infrastructure consolidation.

This change will have no impact to existing subscribers. Status Dashboard contains now three sections for EU, US, and Classic service zones.
New subscribers are advised to deselect the service zones, which they are not interested in, during the sign-up process.

Users can also manage their subscriptions at any time by clicking the Manage your subscription link at the bottom of every email notification received from the Status Dashboard.

Classic Service Zone Operational
Authentication Services ? Operational
Admin Consoles ? Operational
End User Services ? Operational
Push Delivery ? Operational
Management ? Operational
EU Service Zone Operational
Authentication Services ? Operational
Admin Consoles ? Operational
End User Services ? Operational
Push Delivery ? Operational
Management ? Operational
US Service Zone Operational
Authentication Services ? Operational
Admin Consoles ? Operational
End User Services ? Operational
Push Delivery ? Operational
Management ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Jul 18, 2025
Resolved - The Cloud Provider has confirmed they have recovered services on their end. We will now close this incident.
Jul 18, 17:07 UTC
Update - The issue appear to have originated from our Cloud Services provider. While we continue to see service stability and reliability at this time, we will keep this incident open until we get confirmation that the issues on the provider's end have been fully resolved.
Jul 18, 16:24 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 18, 15:53 UTC
Identified - The issue has been identified and a fix is being implemented.
Jul 18, 15:50 UTC
Update - We are continuing to investigate this issue.
Jul 18, 15:48 UTC
Investigating - The SafeNet Trusted Access monitoring system has detected a problem with "Enrollment Service " for some customers.

New enrollment activities will be impeded during this time.

The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.

Jul 18, 15:34 UTC
Jul 17, 2025

No incidents reported.

Jul 16, 2025

No incidents reported.

Jul 15, 2025

No incidents reported.

Jul 14, 2025

No incidents reported.

Jul 13, 2025

No incidents reported.

Jul 12, 2025

No incidents reported.

Jul 11, 2025

No incidents reported.

Jul 10, 2025

No incidents reported.

Jul 9, 2025

No incidents reported.

Jul 8, 2025

No incidents reported.

Jul 7, 2025
Postmortem - Read details
Jul 16, 20:56 UTC
Resolved - This incident has been resolved.
Jul 7, 16:37 UTC
Update - We are continuing to monitor and will close after checking the service.
Jul 7, 16:30 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 7, 16:29 UTC
Investigating - The SafeNet Trusted Access monitoring system has detected a potential issue accessing the Admin Consoles.

Issues in Admin console may have an impact on your ability to access and manage tokens, users, provisioning, policies, application configuration, and other management operations.

The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.

Jul 7, 16:17 UTC
Resolved - This incident has been resolved.
Jul 7, 09:56 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 7, 09:27 UTC
Identified - The issue has been identified and a fix is being implemented.
Jul 7, 09:03 UTC
Investigating - The SafeNet Trusted Access monitoring system has detected a problem with "Push OTP" for some customers.

Please note you can still authenticate by generating OTP manually from your mobile app.

The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.

Jul 7, 08:54 UTC
Jul 6, 2025

No incidents reported.

Jul 5, 2025

No incidents reported.

Jul 4, 2025

No incidents reported.