About This Site
Welcome to the Thales Trusted Access Status Page service zones. Included in this site is an option to subscribe to live service updates as well as see history of our service availability.
STA Status Dashboards are consolidated to a single status page for all service zones as part of next generation cloud infrastructure consolidation.
This change will have no impact to existing subscribers. Status Dashboard contains now three sections for EU, US, and Classic service zones.
New subscribers are advised to deselect the service zones, which they are not interested in, during the sign-up process.
Users can also manage their subscriptions at any time by clicking the Manage your subscription link at the bottom of every email notification received from the Status Dashboard.
During this time STA Cloud operations team shall be working on major back-end infrastructure updates that shall enhance the STA service and customer experience. Please note that the STA US primary zone will not be unavailable and it is the customer's responsibility to ensure that their disaster recovery is configured and their STA traffic is forwarded to STA US secondary (DR) zone as stated in the Quick Help guide:
https://supportportal.thalesgroup.com/csm?id=kb_article_protected&sys_id=KB0018648
Please ensure your STA US DR environment is ready before February 24, 2023, in preparation for the planned Disaster Recovery.
If you have any questions or concerns, please reach out to our Client Services team:
• https://supportportal.thalesgroup.com/
• United States: 800-545-6608
• International: +1-410-931-7520
Posted on Jan 27, 2023 - 18:50 UTC
