SafeNet Trusted Access Status

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All Systems Operational

About This Site

Welcome to the Thales Trusted Access Status Page service zones. Included in this site is an option to subscribe to live service updates as well as see history of our service availability.

STA Status Dashboards are consolidated to a single status page for all service zones as part of next generation cloud infrastructure consolidation.

This change will have no impact to existing subscribers. Status Dashboard contains now three sections for EU, US, and Classic service zones.
New subscribers are advised to deselect the service zones, which they are not interested in, during the sign-up process.

Users can also manage their subscriptions at any time by clicking the Manage your subscription link at the bottom of every email notification received from the Status Dashboard.

EU Service Zone Operational

Authentication Services Operational

Admin Consoles Operational

End User Services Operational

Push Delivery Operational

Management Operational

US Service Zone Operational

Authentication Services Operational

Admin Consoles Operational

End User Services Operational

Push Delivery Operational

Management Operational

Classic Service Zone Operational

Authentication Services Operational

Admin Consoles Operational

End User Services Operational

Push Delivery Operational

Management Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jan 25, 2022

No incidents reported today.

Jan 24, 2022

No incidents reported.

Jan 23, 2022

EU - Cloud Service Mesh Upgrade

Completed - The scheduled maintenance has been completed.
Jan 23, 05:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 23, 03:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
Jan 17, 15:49 UTC

Scheduled - A maintenance activity is planned for Sunday, January 23 2022 between 03:00 and 05:00 UTC in order to conduct an upgrade to our back-end cloud mesh service.

During these 2 hours of maintenance, you should expect that the service may not be available or available but with reduced functionality or performance for a total maximum of 15 minutes.

We will update this status dashboard as the maintenance progresses (https://status.safenetid.com/). The service will resume full operation after the maintenance is complete.
Jan 17, 15:48 UTC

Jan 22, 2022

No incidents reported.

Jan 21, 2022

No incidents reported.

Jan 20, 2022

No incidents reported.

Jan 19, 2022

No incidents reported.

Jan 18, 2022

No incidents reported.

Jan 17, 2022

No incidents reported.

Jan 16, 2022

US - Cloud Mesh Service Upgrade

Completed - The scheduled maintenance has been completed.
Jan 16, 12:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 10:00 UTC

Scheduled - A maintenance activity is planned for Sunday, January 16 2022 between 10:00 and 12:00 UTC in order to conduct an upgrade to our back-end cloud mesh service.

During these 2 hours of maintenance, you should expect that the service may not be available or available but with reduced functionality or performance for a total maximum of 15 minutes.

We will update this status dashboard as the maintenance progresses (https://status.safenetid.com/). The service will resume full operation after the maintenance is complete.
Jan 11, 15:19 UTC

Jan 15, 2022

No incidents reported.

Jan 14, 2022

No incidents reported.

Jan 13, 2022

No incidents reported.

Jan 12, 2022

Classic Admin Console - Incident

Resolved - The issue with access to the Admin Consoles has been resolved and, where necessary, corrective action was taken for the customers affected.

The Thales Incident Response Team is closely monitoring the service stability. This incident is now closed.
Jan 12, 19:13 UTC

Investigating - The SafeNet Trusted Access monitoring system has detected a potential issue accessing the Admin Consoles. Retrying should allow access but services appear to be in degraded state.

The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.
Jan 12, 18:55 UTC

Jan 11, 2022

No incidents reported.