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All Systems Operational

About This Site

Welcome to the Thales Trusted Access Status Page service zones. Included in this site is an option to subscribe to live service updates as well as see history of our service availability.

STA Status Dashboards are consolidated to a single status page for all service zones as part of next generation cloud infrastructure consolidation.

This change will have no impact to existing subscribers. Status Dashboard contains now three sections for EU, US, and Classic service zones.
New subscribers are advised to deselect the service zones, which they are not interested in, during the sign-up process.

Users can also manage their subscriptions at any time by clicking the Manage your subscription link at the bottom of every email notification received from the Status Dashboard.

Classic Service Zone Operational
Authentication Services ? Operational
Admin Consoles ? Operational
End User Services ? Operational
Push Delivery ? Operational
Management ? Operational
EU Service Zone Operational
Authentication Services ? Operational
Admin Consoles ? Operational
End User Services ? Operational
Push Delivery ? Operational
Management ? Operational
US Service Zone Operational
Authentication Services ? Operational
Admin Consoles ? Operational
End User Services ? Operational
Push Delivery ? Operational
Management ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 22, 2024

No incidents reported today.

Oct 21, 2024

No incidents reported.

Oct 20, 2024

No incidents reported.

Oct 19, 2024

No incidents reported.

Oct 18, 2024

No incidents reported.

Oct 17, 2024

No incidents reported.

Oct 16, 2024

No incidents reported.

Oct 15, 2024
EU Sync - Incident
Resolved - This incident has been resolved.
Oct 15, 09:58 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 15, 09:54 UTC
Identified - The issue has been identified and a fix is being implemented.
Oct 15, 09:54 UTC
Investigating - The SafeNet Trusted Access monitoring system has detected a problem with "Sync" for some customers.

Customers may see issues syncing user details from their user directory (eg: Active Directory)

The Thales incident response team is already investigating this problem and we will update you as soon as we have updates.
Oct 15, 08:56 UTC
Oct 14, 2024

No incidents reported.

Oct 13, 2024

No incidents reported.

Oct 12, 2024

No incidents reported.

Oct 11, 2024

No incidents reported.

Oct 10, 2024
US - Network Security Upgrade Actvity
Completed - The scheduled maintenance has been completed.
Oct 10, 04:00 UTC
Update - The upgrade was completed successfully and all services are working as expected. We will continue to monitor the service. If you experience any issues, please contact our support team.
Oct 10, 03:12 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 02:00 UTC
Scheduled - A maintenance activity is planned on October 10th between 02:00 UTC to 04:00 UTC to conduct upgrades on our Cloud Security Platform protecting our SaaS based services.

All services are expected to function normally during the maintenance window.

What is the customer action item?

There is no customer action item required.

Need Assistance?

Our support team is here to assist you every step of the way. If you have any questions or concerns please don't hesitate to contact us at
https://supportportal.gemalto.com/csm?id=kb_article_view&sys_kb_id=42fb71b4db1be200fe0aff3dbf96199f&sysparm_article=KB0013367
or open a support ticket https://supportportal.thalesgroup.com
Oct 4, 16:33 UTC
Oct 9, 2024

No incidents reported.

Oct 8, 2024
US - Admin Console Access and SAML/OIDC Authentication Incident
Postmortem - Read details
Oct 11, 16:52 UTC
Resolved - This incident has been resolved.
Oct 8, 12:33 UTC
Identified - The issue has been identified and a fix is being implemented.
Oct 8, 12:33 UTC
Investigating - The SafeNet Trusted Access monitoring system has detected a problem with Console Access, API and SAML Authentication for some customers.

Issues in Admin console may have an impact on your ability to access and manage tokens, users, provisioning, policies, application configuration, and other management operations.

SAML/OIDC Authentication issues can affect users ability to authenticate or access business applications configured with STA.

The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.
Oct 8, 11:43 UTC
US - Admin Console Incident
Postmortem - Read details
Oct 11, 16:53 UTC
Resolved - This incident has been resolved.
Oct 8, 12:22 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 8, 12:20 UTC
Identified - The issue has been identified and a fix is being implemented.
Oct 8, 12:14 UTC
Update - We are continuing to investigate this issue.
Oct 8, 11:57 UTC
Investigating - The SafeNet Trusted Access monitoring system has detected a potential issue accessing the Admin Consoles.

Issues in Admin console may have an impact on your ability to access and manage tokens, users, provisioning, policies, application configuration, and other management operations.

The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.
Oct 8, 11:41 UTC
← Incident History Powered by Atlassian Statuspage
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STA Service Zone

STA Service Zone
Once logged into their STA console accounts, both STA operators and users with access to the console can easily identify the STA Zone hosting their environment by checking the URL displayed.
  • The following URLs refer to the following zone:
  • STA Classic Zone: https://sta.safenetid.com/
  • STA EU Zone: https://sta.eu.safenetid.com/
  • STA US Zone: https://sta.us.safenetid.com/
STA Classic Zone
URL: https://sta.safenetid.com/home/dashboard.
STA Classic Zone Screenshot
STA EU Zone
URL: https://sta.eu.safenetid.com/home/dashboard.
STA EU Zone Screenshot
STA US Zone
URL: https://sta.us.safenetid.com/home/dashboard.
STA US Zone Screenshot
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Incident Categories

Operational
All systems are operational
Degraded Performance
  • Authentication Services ? : One or more methods impacted but works intermittently i.e. RADIUS service
  • Admin Console ? : One or both consoles are intermittently accessible and users cannot perform functionalities within console
  • End User Services ? : One or more methods impacted and not accessible for users i.e. Self-Service
  • Push Delivery ? : One or more methods impacted and not accessible for users i.e. Push OTP
  • Management ? : One or more methods impacted and not accessible for users i.e. SOAP Management API
Partial Outage
  • Authentication Services ? : One or more methods fails completely i.e. RADIUS
  • Admin Console ? : Users are not able to access either one of the consoles
Major Outage
  • Authentication Services ? : All the methods are down, all customers are impacted
  • Admin Console ? : Users are not able to access both consoles, cannot log in completely
Maintenance
There is a planned upcoming maintenance.
Have questions or need help?
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