All Systems Operational
About This Site
Welcome to the Thales Trusted Access Status Page service zones. Included in this site is an option to subscribe to live service updates as well as see history of our service availability.
STA Status Dashboards are consolidated to a single status page for all service zones as part of next generation cloud infrastructure consolidation.
This change will have no impact to existing subscribers. Status Dashboard contains now three sections for EU, US, and Classic service zones.
New subscribers are advised to deselect the service zones, which they are not interested in, during the sign-up process.
Users can also manage their subscriptions at any time by clicking the Manage your subscription link at the bottom of every email notification received from the Status Dashboard.
Classic Service Zone
Operational
Authentication Services
Operational
Admin Consoles
Operational
End User Services
Operational
Push Delivery
Operational
Management
Operational
EU Service Zone
Operational
Authentication Services
Operational
Admin Consoles
Operational
End User Services
Operational
Push Delivery
Operational
Management
Operational
US Service Zone
Operational
Authentication Services
Operational
Admin Consoles
Operational
End User Services
Operational
Push Delivery
Operational
Management
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
STA Classic- TLS Certificate Renewal Jun 29, 2026 20:00-23:00 UTC
Please be advised that Thales will renew the TLS certificate of the STA Classic service zone on June 29, 2026, between 20:00-23:00 UTC.
What is the customer impact?
This maintenance operation will not interrupt the STA services.
As part of this renewal, the certificate chain will be changed.
You can check the exact details of the new certificate chain by downloading the PEM file here from our support portal here:
https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=ca27a1442b3d8f90cdc1f87df291bf68&sysparm_article=KB0030727
What is the customer action item?
If your application does not implement certificate pinning, the upgrade will be transparent, and you do not have to do anything.
However if your application does require certificate pinning, you MUST update your application to add pinning of the new certificates.
Need Assistance?
Please do not hesitate to contact Thales support if you think this will impact your applications and need some assistance to update it.
If you have any questions or concerns, please reach out to our Client Services team:
• https://supportportal.thalesgroup.com/
• United States: 800-545-6608
• International: +1-410-931-7520
Posted on Jun 25, 2026 - 20:45 UTC
What is the customer impact?
This maintenance operation will not interrupt the STA services.
As part of this renewal, the certificate chain will be changed.
You can check the exact details of the new certificate chain by downloading the PEM file here from our support portal here:
https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=ca27a1442b3d8f90cdc1f87df291bf68&sysparm_article=KB0030727
What is the customer action item?
If your application does not implement certificate pinning, the upgrade will be transparent, and you do not have to do anything.
However if your application does require certificate pinning, you MUST update your application to add pinning of the new certificates.
Need Assistance?
Please do not hesitate to contact Thales support if you think this will impact your applications and need some assistance to update it.
If you have any questions or concerns, please reach out to our Client Services team:
• https://supportportal.thalesgroup.com/
• United States: 800-545-6608
• International: +1-410-931-7520
Posted on Jun 25, 2026 - 20:45 UTC
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STA Service Zone
STA Service Zone
Once logged into their STA console accounts, both STA operators and users with access to the console can easily identify the STA Zone hosting their environment by checking the URL displayed.
- The following URLs refer to the following zone:
- STA Classic Zone: https://sta.safenetid.com/
- STA EU Zone: https://sta.eu.safenetid.com/
- STA US Zone: https://sta.us.safenetid.com/
STA Classic Zone
URL: https://sta.safenetid.com/home/dashboard.
STA Classic Zone Screenshot
STA Classic Zone Screenshot
STA EU Zone
URL: https://sta.eu.safenetid.com/home/dashboard.
STA EU Zone Screenshot
STA EU Zone Screenshot
STA US Zone
URL: https://sta.us.safenetid.com/home/dashboard.
STA US Zone Screenshot
STA US Zone Screenshot
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Incident Categories
Operational
All systems are operational
Degraded Performance
- Authentication Services ? : One or more methods impacted but works intermittently i.e. RADIUS service
- Admin Console ? : One or both consoles are intermittently accessible and users cannot perform functionalities within console
- End User Services ? : One or more methods impacted and not accessible for users i.e. Self-Service
- Push Delivery ? : One or more methods impacted and not accessible for users i.e. Push OTP
- Management ? : One or more methods impacted and not accessible for users i.e. SOAP Management API
Partial Outage
- Authentication Services ? : One or more methods fails completely i.e. RADIUS
- Admin Console ? : Users are not able to access either one of the consoles
Major Outage
- Authentication Services ? : All the methods are down, all customers are impacted
- Admin Console ? : Users are not able to access both consoles, cannot log in completely
Maintenance
There is a planned upcoming maintenance.
Have questions or need help?
Technical Support Website
Technical Support Website
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