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All Systems Operational

About This Site

Welcome to the Thales Trusted Access Status Page service zones. Included in this site is an option to subscribe to live service updates as well as see history of our service availability.

STA Status Dashboards are consolidated to a single status page for all service zones as part of next generation cloud infrastructure consolidation.

This change will have no impact to existing subscribers. Status Dashboard contains now three sections for EU, US, and Classic service zones.
New subscribers are advised to deselect the service zones, which they are not interested in, during the sign-up process.

Users can also manage their subscriptions at any time by clicking the Manage your subscription link at the bottom of every email notification received from the Status Dashboard.

Classic Service Zone Operational
Authentication Services ? Operational
Admin Consoles ? Operational
End User Services ? Operational
Push Delivery ? Operational
Management ? Operational
EU Service Zone Operational
Authentication Services ? Operational
Admin Consoles ? Operational
End User Services ? Operational
Push Delivery ? Operational
Management ? Operational
US Service Zone Operational
Authentication Services ? Operational
Admin Consoles ? Operational
End User Services ? Operational
Push Delivery ? Operational
Management ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

STA EU Region - Disaster Recovery Test Jun 21, 2025 14:00-16:00 UTC

We want to ensure the utmost reliability and resilience of our STA systems to continue serving you effectively. To achieve this, we will be conducting a Disaster Recovery Test in the STA EU region only on June 21st, 2025 between 14:00 UTC-16:00 UTC

What does this mean for STA EU region customers?

Your Role in Ensuring Continuity : Please ensure the specified IP addresses/source URLs are whitelisted, as outlined in the in this support article and refer to the Quick Help Guide for the EU Service zone.

Taking this proactive step will minimize disruptions during the downtime of the STA EU primary zone and facilitate a smooth transition to disaster recovery measures. We kindly ask you to prepare by reviewing and updating your configurations to ensure a smooth transition.

Need Assistance?

Our support team is here to assist you every step of the way. If you have any questions or concerns regarding this test, please don't hesitate to contact us at:
https://supportportal.gemalto.com/csm?id=kb_article_view&sys_kb_id=42fb71b4db1be200fe0aff3dbf96199f&sysparm_article=KB0013367 or open a support ticket https://supportportal.thalesgroup.com

Posted on May 27, 2025 - 19:28 UTC
Jun 21, 2025

No incidents reported today.

Jun 20, 2025
Resolved - The Problem with the “Authentication (Token Validator)” has been resolved and, where necessary, corrective action was taken for the customers affected.

The Thales Incident Response Team is closely monitoring the service stability. This incident is now closed.

Jun 20, 19:40 UTC
Investigating - The SafeNet Trusted Access monitoring system has detected a problem with Authentication Services.

This may impede your ability to authenticate using RADIUS, SAML/OIDC applications, Admin Consoles, and any other authentication services using STA.

Issues with RADIUS will impede your access to VPN and other network assets.

SAML/OIDC Authentication issues can affect users ability to authenticate or access business applications configured with STA.

Issues in Admin console may have an impact on your ability to access and manage tokens, users, provisioning, policies, application configuration, and other management operations.

The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.

Jun 20, 19:36 UTC
Jun 19, 2025

No incidents reported.

Jun 18, 2025

No incidents reported.

Jun 17, 2025

No incidents reported.

Jun 16, 2025

No incidents reported.

Jun 15, 2025

No incidents reported.

Jun 14, 2025

No incidents reported.

Jun 13, 2025

No incidents reported.

Jun 12, 2025
Postmortem - Read details
Jun 18, 21:45 UTC
Resolved - Our services are fully recovered and our cloud service provider has provided confirmation that the issue is resolved on their end. We are conducting testing with positive results. However we will continue to closely monitor the situation. We will now close this incident and provide an incident report when the details become available to us.
Jun 12, 19:47 UTC
Monitoring - We are now seeing signs of recovery from our cloud service provider. Services are still stabilizing however, we will continue to monitor for a full recovery.
Jun 12, 18:54 UTC
Investigating - The SafeNet Trusted Access monitoring system has detected a problem with "Push OTP" for some customers.

Please note you can still authenticate by generating OTP manually from your mobile app.

Our cloud service provider has confirmed there are issues.

The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.

Jun 12, 18:48 UTC
Postmortem - Read details
Jun 18, 21:43 UTC
Resolved - Our services are fully recovered and our cloud service provider has provided confirmation that the issue is resolved on their end. We are conducting testing with positive results. However we will continue to closely monitor the situation. We will now close this incident and provide an incident report when the details become available to us.
Jun 12, 19:46 UTC
Monitoring - We are now seeing signs of recovery from our cloud service provider. Services are still stabilizing however, we will continue to monitor for a full recovery.
Jun 12, 18:55 UTC
Investigating - The SafeNet Trusted Access monitoring system has detected a problem with "Push OTP" for some customers.

Please note you can still authenticate by generating OTP manually from your mobile app.

Our cloud service provider has confirmed they are having issues.

The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.

Jun 12, 18:47 UTC
Postmortem - Read details
Jun 18, 21:43 UTC
Resolved - Our services are fully recovered and our cloud service provider has provided confirmation that the issue is resolved on their end. We are conducting testing with positive results. However we will continue to closely monitor the situation. We will now close this incident and provide an incident report when the details become available to us.
Jun 12, 19:46 UTC
Monitoring - We are now seeing signs of recovery from our cloud service provider. Services are still stabilizing however, we will continue to monitor for a full recovery.
Jun 12, 18:55 UTC
Update - We have confirmation from our cloud service provider that they are having issues. We will provide further updates as they become available.
Jun 12, 18:43 UTC
Investigating - The SafeNet Trusted Access monitoring system has detected a problem with Authentication Services, specifically SAML Auth.

This may impede your ability to authenticate using RADIUS, SAML/OIDC applications, Admin Consoles, and any other authentication services using STA.

SAML/OIDC Authentication issues can affect users ability to authenticate or access business applications configured with STA.

Issues in Admin console may have an impact on your ability to access and manage tokens, users, provisioning, policies, application configuration, and other management operations.

The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.

Jun 12, 18:36 UTC
Jun 11, 2025

No incidents reported.

Jun 10, 2025

No incidents reported.

Jun 9, 2025

No incidents reported.

Jun 8, 2025

No incidents reported.

Jun 7, 2025

No incidents reported.