Start: 2020-12-05 10:00 UTC End: 2020-12-05 14:00 UTC
Duration: 4 hours
Service Zone: US only
Maintenance Type: Disruptive – all internal services may be intermittently unavailable or available but with reduced functionality or performance.
On Saturday, 5th December 2020, starting at 10:00 UTC and continuing until 14:00 UTC (4 hours), our Operations team will be performing a disruptive maintenance on the US Service Zone only. This maintenance is part of the Next Generation Cloud Infrastructure (NGCI) project. As communicated earlier, all customers that currently whitelist SafeNet Trusted Access (STA) IP addresses must update their whitelists before 5th December 2020.
Failing to update your whitelists will prevent your organization from accessing STA starting 5th December 2020.
During this four hour maintenance, you should expect that the service may not be available or available but with reduced functionality or performance. We will update this status dashboard as the maintenance progresses (https://status.safenetid.com/). The service will resume to full operation after the maintenance is complete.
If you have any questions, please open a case on your account by contacting Client Services team:
This incident has been resolved.
Nov 18, 21:49 UTC
EU production ES Cloud November index fixing has been completed successfully. Historical data now appears correctly in SAS console, STA console.
We will continue to monitor the situation until Monday, November 16th.
Nov 11, 21:15 UTC
We are continuing to investigate this issue.
Nov 9, 04:01 UTC
User’s activity logs for events that took place since November 1st 2020 are not displayed in the Assignment tab of the STA Token Management console. The activity logs are correctly displayed on other interfaces of the STA Token Management console and STA Access Management console: Snapshot tab, Access Logs page, Users page. We are investigating on this issue and working towards a resolution.
Nov 6, 15:54 UTC