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All Systems Operational

About This Site

Welcome to the Thales Trusted Access Status Page service zones. Included in this site is an option to subscribe to live service updates as well as see history of our service availability.

STA Status Dashboards are consolidated to a single status page for all service zones as part of next generation cloud infrastructure consolidation.

This change will have no impact to existing subscribers. Status Dashboard contains now three sections for EU, US, and Classic service zones.
New subscribers are advised to deselect the service zones, which they are not interested in, during the sign-up process.

Users can also manage their subscriptions at any time by clicking the Manage your subscription link at the bottom of every email notification received from the Status Dashboard.

Classic Service Zone Operational
Authentication Services ? Operational
Admin Consoles ? Operational
End User Services ? Operational
Push Delivery ? Operational
Management ? Operational
EU Service Zone Operational
Authentication Services ? Operational
Admin Consoles ? Operational
End User Services ? Operational
Push Delivery ? Operational
Management ? Operational
US Service Zone Operational
Authentication Services ? Operational
Admin Consoles ? Operational
End User Services ? Operational
Push Delivery ? Operational
Management ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 29, 2023

No incidents reported today.

Nov 28, 2023

No incidents reported.

Nov 27, 2023

No incidents reported.

Nov 26, 2023

No incidents reported.

Nov 25, 2023

No incidents reported.

Nov 24, 2023

No incidents reported.

Nov 23, 2023
Resolved - The authentication process is now working as expected. Further investigation is underway to understand the root cause or causes. For now this incident is closed.
Nov 23, 15:56 UTC
Update - The service appear to have stabilized. We will continue to investigate to understand the cause.
Nov 23, 15:35 UTC
Investigating - The SafeNet Trusted Access monitoring system has detected a problem with SAML/Authentication Services.

This may impede your ability to authenticate using RADIUS, SAML/OIDC applications, Admin Consoles, and any other authentication services using STA.

We are investigating and will report with further information.

The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.

Nov 23, 15:20 UTC
Nov 22, 2023

No incidents reported.

Nov 21, 2023

No incidents reported.

Nov 20, 2023

No incidents reported.

Nov 19, 2023

No incidents reported.

Nov 18, 2023

No incidents reported.

Nov 17, 2023
Resolved - Our monitoring system discovered an anomoly occuring between 19:02 - 19:06 UTC where it is possible some SAML authentications and Console access requests might have failed intermittently for some users. The issue is now resolved and the team is monitoring and investigating.
Nov 17, 19:00 UTC
Nov 16, 2023

No incidents reported.

Nov 15, 2023
Postmortem - Read details
Nov 23, 16:01 UTC
Resolved - This incident has been resolved.
Nov 15, 07:31 UTC
Investigating - The SafeNet Trusted Access monitoring system has detected a problem with "Radius Service " for some customers.

Issues with RADIUS will impede your access to VPN and other network assets.

The Thales incident response team is already investigating this problem and we will update you as soon as we have updates.

Nov 15, 07:24 UTC
Postmortem - Read details
Nov 23, 16:01 UTC
Resolved - This incident has been resolved. There was no impact on the customer side.
Nov 15, 07:30 UTC
Investigating - The SafeNet Trusted Access monitoring system has detected a problem with Console Access, API and SAML Authentication for some customers.

Issues in Admin console may have an impact on your ability to access and manage tokens, users, provisioning, policies, application configuration, and other management operations.

SAML/OIDC Authentication issues can affect users ability to authenticate or access business applications configured with STA.

The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.

Nov 15, 07:23 UTC