All Systems Operational
About This Site
Welcome to the Thales Trusted Access Status Page service zones. Included in this site is an option to subscribe to live service updates as well as see history of our service availability.
STA Status Dashboards are consolidated to a single status page for all service zones as part of next generation cloud infrastructure consolidation.
This change will have no impact to existing subscribers. Status Dashboard contains now three sections for EU, US, and Classic service zones.
New subscribers are advised to deselect the service zones, which they are not interested in, during the sign-up process.
Users can also manage their subscriptions at any time by clicking the Manage your subscription link at the bottom of every email notification received from the Status Dashboard.
Classic Service Zone
Operational
Authentication Services
Operational
RADIUS Service including VPN, SAML and OIDC Service, Auth Nodes, Policy and Risk Engine
Admin Consoles
Operational
Token Management Console, Access Management Console
End User Services
Operational
Self-Service, Self-Enrollment, User Portal
Push Delivery
Operational
Push OTP Service
Management
Operational
SOAP Management API (BSIDCA), REST Management API, Reporting Service, Sync Services
EU Service Zone
Operational
Authentication Services
Operational
RADIUS Service including VPN, SAML & OIDC Service, Auth Nodes, Policy and Risk Engine
Admin Consoles
Operational
Token Management Console, Access Management Console
End User Services
Operational
Self-Service, Self-Enrollment, User Portal
Push Delivery
Operational
Push OTP Service
Management
Operational
SOAP Management API (BSIDCA), REST Management API, Reporting Service, Sync Services
US Service Zone
Operational
Authentication Services
Operational
RADIUS Service including VPN, SAML & OIDC Service, Auth Nodes, Policy and Risk Engine
Admin Consoles
Operational
Token Management Console, Access Management Console
End User Services
Operational
Self-Service, Self-Enrollment, User Portal
Push Delivery
Operational
Push OTP Service
Management
Operational
SOAP Management API (BSIDCA), REST Management API, Reporting Service, Sync Services
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
STA Classic Database Upgrades
Oct 4, 2023 17:00-19:00 UTC
We are enhancing our services to bring you even better performance and reliability. We will be working on backend database upgrades.
What is the customer action item?
-There is no customer action item required.
What is the customer impact?
- STA Authentications will not be impacted during this maintenance window.
- There shall be no data loss.
- Historical data will be available with minimal interruptions during the upgrade.
Thank you for your patience as we improve your experience!
Posted on Sep 20, 2023 - 15:29 UTC
What is the customer action item?
-There is no customer action item required.
What is the customer impact?
- STA Authentications will not be impacted during this maintenance window.
- There shall be no data loss.
- Historical data will be available with minimal interruptions during the upgrade.
Thank you for your patience as we improve your experience!
Posted on Sep 20, 2023 - 15:29 UTC
STA US Database Upgrades
Oct 11, 2023 07:00-08:00 UTC
We are enhancing our services to bring you even better performance and reliability. We will be working on backend database upgrades.
What is the customer action item?
-There is no customer action item required.
What is the customer impact?
- STA Authentications will not be impacted during this maintenance window.
- There shall be no data loss.
- Historical data will be available with minimal interruptions during the upgrade.
Thank you for your patience as we improve your experience!
Posted on Sep 20, 2023 - 15:32 UTC
What is the customer action item?
-There is no customer action item required.
What is the customer impact?
- STA Authentications will not be impacted during this maintenance window.
- There shall be no data loss.
- Historical data will be available with minimal interruptions during the upgrade.
Thank you for your patience as we improve your experience!
Posted on Sep 20, 2023 - 15:32 UTC
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STA Service Zone
STA Service Zone
Once logged into their STA console accounts, both STA operators and users with access to the console can easily identify the STA Zone hosting their environment by checking the URL displayed.
- The following URLs refer to the following zone:
- STA Classic Zone: https://sta.safenetid.com/
- STA EU Zone: https://sta.eu.safenetid.com/
- STA US Zone: https://sta.us.safenetid.com/
STA Classic Zone
URL: https://sta.safenetid.com/home/dashboard.
STA Classic Zone Screenshot
STA Classic Zone Screenshot
STA EU Zone
URL: https://sta.eu.safenetid.com/home/dashboard.
STA EU Zone Screenshot
STA EU Zone Screenshot
STA US Zone
URL: https://sta.us.safenetid.com/home/dashboard.
STA US Zone Screenshot
STA US Zone Screenshot
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Incident Categories
Operational
All systems are operational
Degraded Performance
- Authentication Services ? : One or more methods impacted but works intermittently i.e. RADIUS service
- Admin Console ? : One or both consoles are intermittently accessible and users cannot perform functionalities within console
- End User Services ? : One or more methods impacted and not accessible for users i.e. Self-Service
- Push Delivery ? : One or more methods impacted and not accessible for users i.e. Push OTP
- Management ? : One or more methods impacted and not accessible for users i.e. SOAP Management API
Partial Outage
- Authentication Services ? : One or more methods fails completely i.e. RADIUS
- Admin Console ? : Users are not able to access either one of the consoles
Major Outage
- Authentication Services ? : All the methods are down, all customers are impacted
- Admin Console ? : Users are not able to access both consoles, cannot log in completely
Maintenance
There is a planned upcoming maintenance.
Have questions or need help?
Technical Support Website
Technical Support Website
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