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Welcome to the SafeNet Trusted Access status site for EU/US service zones. Included in this site is an option to subscribe to live service updates as well as see history of our service availability.
Resolved -
The SMS provider's incident has been resolved. Our testing indicates that SMS messages are now being delivered in a timely fashion. We are closing this incident.
Jun 8, 00:24 UTC
Identified -
The provider and we have validated that SMS is functioning, albeit with some delays. They have not provided a time for full restoration. We will update as details are provided.
Jun 7, 19:06 UTC
Investigating -
The SafeNet Trusted Access monitoring system has detected a problem with OTP via SMS due to an outage and the SMS provider level.
OTP can still be generated via Email.
The Thales incident response team has reached out to the provider and we were informed that the outage should be resolved within the hour.
This issue may also affect SMS notifications being sent to Operators who have set up this feature.
Jun 7, 16:33 UTC
Resolved -
A fix has been applied and we have verified all services are stable.
Closing this incident.
Jun 5, 12:52 UTC
Monitoring -
The remediation attempt did not have the attempted effect. We are continuing to work towards a solution.
Jun 5, 12:35 UTC
Update -
We have confirmed all Polices, not just Geo-Location are creating issues for users.
The team will be attempting a workaround action shortly. Updates to follow.
Jun 5, 11:59 UTC
Update -
The issue appears to only affect those who have applied Geo Location-based policies.
The team is investigating and working towards remediation.
Updates will be provided as they become available.
Jun 5, 11:32 UTC
Investigating -
The SafeNet Trusted Access monitoring system has detected a problem with "Authentication API" and SAML Authentication for some customers.
The Thales incident response team is already investigating this problem and we will update you as soon as we have updates.
Jun 5, 11:06 UTC
Completed -
The scheduled maintenance has been completed.
Jun 5, 09:00 UTC
Verifying -
All services have been verified running on the current Next-Generation Cloud Infrastructure and are performing within nominal levels. Further testing will be conducted for the duration of the maintenance window.
Jun 5, 05:44 UTC
Update -
Migration Pipelines are completed. All services have been successfully migrated to our Next-Generation Cloud Infrastructure. We will conduct further testing and monitoring for the duration of the maintenance window.
Jun 5, 05:05 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 05:00 UTC
Update -
We will be undergoing scheduled maintenance during this time.
May 27, 16:32 UTC
Scheduled -
Start: 2021-06-05 05:00 AM UTC End: 2021-06-05 09:00 AM UTC
Duration: 4 hours
Service Zone: EU only
Maintenance Type: Disruptive – all internal services may be intermittently unavailable or available but with reduced functionality or performance.
On Saturday, 5th June 2021, starting at 05:00 AM UTC and continuing until 09:00 AM UTC (4 hours), our Cloud Operations team will be performing disruptive maintenance on the EU Service Zone only. This maintenance is part of the Next Generation Cloud Infrastructure (NGCI) project. As communicated earlier, all customers that currently whitelist SafeNet Trusted Access (STA) IP addresses must update their whitelists before 5th June 2021.
Failing to update your whitelists will prevent your organization from accessing STA starting 5th June 2021.
During these 4 hour of maintenance, you should expect that the service may not be available or available but with reduced functionality or performance. We will update this status dashboard as the maintenance progresses (https://status.safenetid.com/). The service will resume full operation after the maintenance is complete.
If you have any questions, please open a case on your account by contacting the Client Services team:
