SafeNet Trusted Access Status

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About This Site

Welcome to the Thales Trusted Access Status Page service zones. Included in this site is an option to subscribe to live service updates as well as see history of our service availability.

STA Status Dashboards are consolidated to a single status page for all service zones as part of next generation cloud infrastructure consolidation.

This change will have no impact to existing subscribers. Status Dashboard contains now three sections for EU, US, and Classic service zones.
New subscribers are advised to deselect the service zones, which they are not interested in, during the sign-up process.

Users can also manage their subscriptions at any time by clicking the Manage your subscription link at the bottom of every email notification received from the Status Dashboard.

Classic Service Zone Operational

Authentication Services Operational

Admin Consoles Operational

End User Services Operational

Push Delivery Operational

Management Operational

EU Service Zone Operational

Authentication Services Operational

Admin Consoles Operational

End User Services Operational

Push Delivery Operational

Management Operational

US Service Zone Operational

Authentication Services Operational

Admin Consoles Operational

End User Services Operational

Push Delivery Operational

Management Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Dec 6, 2022

No incidents reported today.

Dec 5, 2022

No incidents reported.

Dec 4, 2022

No incidents reported.

Dec 3, 2022

No incidents reported.

Dec 2, 2022

No incidents reported.

Dec 1, 2022

No incidents reported.

Nov 30, 2022

No incidents reported.

Nov 29, 2022

STA EU Email Service Update

Completed - The scheduled maintenance has been completed.
Nov 29, 19:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 29, 17:00 UTC

Scheduled - *STA EU Update – Action Required*

Following our previous NGCI communications regarding whitelisting our NGCI STA EU Region, please take note that we will be changing our email service provider on Tuesday November 29, 2022 starting 17:00 UTC.

What does this mean?

STA Cloud Operations team shall be changing our current sending domain from noreply@eu.safenetid.com to noreply@safenetid.com.

What action is required from STA EU customers end?

Please ensure the specified IP addresses/source URLs are whitelisted, as outlined in the below-linked document before Tuesday November 29, 2022 starting at 17:00 UTC. Please note, that accessing this link does require an active Thales Support Portal account.

https://supportportal.gemalto.com/csm?id=kb_article_view&sys_kb_id=6c44a8dddb9851504f917828f49619db&sysparm_article=KB0026034

Overview of STA EU customers action required:
IP addresses required to be whitelisted:

142.0.177.133
142.0.177.134
142.0.177.250
142.0.186.214
142.0.181.85

Source URLs required to be whitelisted:

*.socketlabs.email-od.com
*.socketlabs.com
*.email-od.com

If you have any questions or concerns, please reach out to our Client Services team:

• https://supportportal.thalesgroup.com/
• United States: 800-545-6608
• International: +1-410-931-7520
Oct 20, 15:41 UTC

Nov 28, 2022

No incidents reported.

Nov 27, 2022

No incidents reported.

Nov 26, 2022

No incidents reported.

Nov 25, 2022

US SAML Service - Disruption

Resolved - The disruption to the "SAML Service" has now been investigated and where necessary corrective action taken for those customers affected.

This disruption has now been resolved
Nov 25, 11:48 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 25, 11:38 UTC

Investigating - The Thales incident response team is currently working towards service restoration.

We will provide further updates as they become available.
Nov 25, 11:19 UTC

Identified - The issue has been identified and a fix is being implemented.
Nov 25, 10:54 UTC

Investigating - The SafeNet Trusted Access monitoring system has detected a problem with "SAML Service" for some customers.

The Thales incident response team is already investigating this problem and we will update you as soon as we have updates.
Nov 25, 10:47 UTC

Nov 24, 2022

No incidents reported.

Nov 23, 2022

No incidents reported.

Nov 22, 2022

No incidents reported.