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All Systems Operational

About This Site

Welcome to the Thales Trusted Access Status Page service zones. Included in this site is an option to subscribe to live service updates as well as see history of our service availability.

STA Status Dashboards are consolidated to a single status page for all service zones as part of next generation cloud infrastructure consolidation.

This change will have no impact to existing subscribers. Status Dashboard contains now three sections for EU, US, and Classic service zones.
New subscribers are advised to deselect the service zones, which they are not interested in, during the sign-up process.

Users can also manage their subscriptions at any time by clicking the Manage your subscription link at the bottom of every email notification received from the Status Dashboard.

Classic Service Zone Operational
Authentication Services ? Operational
Admin Consoles ? Operational
End User Services ? Operational
Push Delivery ? Operational
Management ? Operational
EU Service Zone Operational
Authentication Services ? Operational
Admin Consoles ? Operational
End User Services ? Operational
Push Delivery ? Operational
Management ? Operational
US Service Zone Operational
Authentication Services ? Operational
Admin Consoles ? Operational
End User Services ? Operational
Push Delivery ? Operational
Management ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Dec 6, 2024
Classic - Radius Authentication Services Incident
Resolved - Our testing and continued monitoring has given us confidence that the environment has recovered. We will now close this incident.
Dec 6, 00:25 UTC
Identified - We have taken restorative steps and are currently testing.
Dec 5, 23:46 UTC
Investigating - The SafeNet Trusted Access monitoring system has detected a problem with Radius Authentication Services.

It appears we now have a reoccurrence of the event that degraded Radius services earlier. We are again working towards implementing further steps to mitigate the issue.

The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.
Dec 5, 22:55 UTC
Dec 5, 2024
Classic - Radius Service Incident
Resolved - The incident has been resolved and, where necessary, corrective action was taken for the customers affected.

The Thales Incident Response Team is closely monitoring the service stability. This incident is now closed.
Dec 5, 20:54 UTC
Monitoring - We have seen the service stabilize. We are continuing to monitor and test to ensure continued stability.
Dec 5, 20:25 UTC
Identified - We are implementing mitigating steps to restore the Radius service to normal operational state. We are hoping to see positive results shortly. We will provide updates as they become available.
Dec 5, 18:45 UTC
Update - We are continuing to investigate the issue.
Dec 5, 17:52 UTC
Investigating - The SafeNet Trusted Access monitoring system has detected a problem with "Radius Service " for some customers.

Issues with RADIUS will impede your access to VPN and other network assets.

The Thales incident response team is already investigating this problem and we will update you as soon as we have updates.
Dec 5, 17:42 UTC
Dec 4, 2024

No incidents reported.

Dec 3, 2024

No incidents reported.

Dec 2, 2024

No incidents reported.

Dec 1, 2024

No incidents reported.

Nov 30, 2024

No incidents reported.

Nov 29, 2024
STA EU Region Back-End Maintenance
Completed - The scheduled maintenance has been completed.
Nov 29, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 29, 02:00 UTC
Scheduled - We will be conducting a backend infrastructure maintenance activity on November 29th, 2024, from 02:00 UTC to 05:00 UTC. During this period, we will conduct upgrades on our Cloud Security Platform protecting our SaaS based services. There may be a brief service degradation of up to 5 minutes for the PUSH notification service during the change. Manual OTP generation will continue to work as intended.

All other services will continue to function as expected.

We appreciate your understanding and thank you for your patience as we continue to improve your experience.

If you have any questions or concerns, please reach out to our Client Services team:

• https://supportportal.thalesgroup.com/
• United States: 800-545-6608
• International: +1-410-931-7520
Nov 21, 20:08 UTC
Nov 28, 2024

No incidents reported.

Nov 27, 2024

No incidents reported.

Nov 26, 2024

No incidents reported.

Nov 25, 2024

No incidents reported.

Nov 24, 2024

No incidents reported.

Nov 23, 2024
STA Classic Region - Disaster Recovery Test
Completed - The scheduled maintenance has been completed.
Nov 23, 16:00 UTC
Update - All services running as expected on the Classic primary site. Failback completed.
Nov 23, 15:54 UTC
Update - All core services have been verified as stable and running from the Classic Primary site. Testing is undergoing for the remaining services.
Nov 23, 15:38 UTC
Update - The failback from the Classic DR site to our Classic primary site has now commenced.
Nov 23, 15:18 UTC
Update - All services on the Classic DR site are running fine and working as expected. We will conduct the failback to the Classic primary site at 15:15 UTC.
Nov 23, 15:09 UTC
Update - All remaining services have been verified as stable and running from the Classic DR site.
Nov 23, 14:50 UTC
Update - All core services have been verified as stable and running from the Classic DR site. Testing is undergoing for the remaining services.
Nov 23, 14:26 UTC
Update - Testing is underway to ensure all services run on the Classic DR site.
Nov 23, 14:18 UTC
Update - Failover to the Classic DR site is underway.
Nov 23, 14:08 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 23, 14:00 UTC
Scheduled - We want to ensure the utmost reliability and resilience of our STA systems to continue serving you effectively. To achieve this, we will be conducting a Disaster Recovery Test in the STA Classic region only on November 23, 2024 between 14:00 UTC-16:00 UTC

What does this mean for STA Classic region customers?

Your Role in Ensuring Continuity : Please ensure the specified IP addresses/source URLs are whitelisted, as outlined in the in this support article and refer to the Quick Help Guide for the Classic Service zone.

Taking this proactive step will minimize disruptions during the downtime of the STA Classic primary zone and facilitate a smooth transition to disaster recovery measures. We kindly ask you to prepare by reviewing and updating your configurations to ensure a smooth transition.

Need Assistance?
Our support team is here to assist you every step of the way. If you have any questions or concerns regarding this test, please don't hesitate to contact us at https://supportportal.gemalto.com/csm?id=kb_article_view&sys_kb_id=42fb71b4db1be200fe0aff3dbf96199f&sysparm_article=KB0013367 or open a support ticket https://supportportal.thalesgroup.com
Oct 30, 15:41 UTC
Nov 22, 2024

No incidents reported.

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STA Service Zone

STA Service Zone
Once logged into their STA console accounts, both STA operators and users with access to the console can easily identify the STA Zone hosting their environment by checking the URL displayed.
  • The following URLs refer to the following zone:
  • STA Classic Zone: https://sta.safenetid.com/
  • STA EU Zone: https://sta.eu.safenetid.com/
  • STA US Zone: https://sta.us.safenetid.com/
STA Classic Zone
URL: https://sta.safenetid.com/home/dashboard.
STA Classic Zone Screenshot
STA EU Zone
URL: https://sta.eu.safenetid.com/home/dashboard.
STA EU Zone Screenshot
STA US Zone
URL: https://sta.us.safenetid.com/home/dashboard.
STA US Zone Screenshot
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Incident Categories

Operational
All systems are operational
Degraded Performance
  • Authentication Services ? : One or more methods impacted but works intermittently i.e. RADIUS service
  • Admin Console ? : One or both consoles are intermittently accessible and users cannot perform functionalities within console
  • End User Services ? : One or more methods impacted and not accessible for users i.e. Self-Service
  • Push Delivery ? : One or more methods impacted and not accessible for users i.e. Push OTP
  • Management ? : One or more methods impacted and not accessible for users i.e. SOAP Management API
Partial Outage
  • Authentication Services ? : One or more methods fails completely i.e. RADIUS
  • Admin Console ? : Users are not able to access either one of the consoles
Major Outage
  • Authentication Services ? : All the methods are down, all customers are impacted
  • Admin Console ? : Users are not able to access both consoles, cannot log in completely
Maintenance
There is a planned upcoming maintenance.
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