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About This Site

Welcome to the Thales Trusted Access Status Page service zones. Included in this site is an option to subscribe to live service updates as well as see history of our service availability.

STA Status Dashboards are consolidated to a single status page for all service zones as part of next generation cloud infrastructure consolidation.

This change will have no impact to existing subscribers. Status Dashboard contains now three sections for EU, US, and Classic service zones.
New subscribers are advised to deselect the service zones, which they are not interested in, during the sign-up process.

Users can also manage their subscriptions at any time by clicking the Manage your subscription link at the bottom of every email notification received from the Status Dashboard.

Classic Service Zone Operational
Authentication Services ? Operational
Admin Consoles ? Operational
End User Services ? Operational
Push Delivery ? Operational
Management ? Operational
EU Service Zone Operational
Authentication Services ? Operational
Admin Consoles ? Operational
End User Services ? Operational
Push Delivery ? Operational
Management ? Operational
US Service Zone Operational
Authentication Services ? Operational
Admin Consoles ? Operational
End User Services ? Operational
Push Delivery ? Operational
Management ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Feb 29, 2024

No incidents reported today.

Feb 28, 2024
Resolved - We have successfully failed back to the Primary site and can confirm that core services are operating within optimal parameters. We will now close this incident.

An incident report will be provided in due course.

Feb 28, 21:25 UTC
Update - We are confident that we have determined the root cause of the issue and have taken corrective steps. Testing indicates positive and consistent results. We will conduct a fail-back to the Primary UK site at 21:00 UTC.

Once the service has been failed back, we will update this incident.

Feb 28, 18:54 UTC
Monitoring - We have successfully failed over to the secondary site and nominal services have returned. We will monitor the situation before closing.
Feb 28, 15:14 UTC
Identified - We are now failing over the secondary site in Classic to resolve this issue. Might be a brief total interruption of service while we do so.
Feb 28, 15:03 UTC
Investigating - The SafeNet Trusted Access monitoring system has detected a problem with Authentication Services.

Currently experiencing degradation with authentication and this may impede your ability to authenticate using RADIUS, SAML/OIDC applications, Admin Consoles, and any other authentication services using STA.

SAML/OIDC Authentication issues can affect users ability to authenticate or access business applications configured with STA.

Issues in Admin console may have an impact on your ability to access and manage tokens, users, provisioning, policies, application configuration, and other management operations.

The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.

Feb 28, 14:43 UTC
Completed - The scheduled maintenance has been completed.
Feb 28, 17:00 UTC
Update - Phase 2 of the IDP (Identity Provider Service) upgrade was completed successfully and all functionalities are now available and working as expected. We will continue to monitor the service. If you you experience any issues, please contact our support team.

The policy engine update was unfortunately unsuccessful and will be performed at a later date after a review and plan has been completed.

Feb 28, 16:42 UTC
Update - Phase 1 of the IDP (Identity Provider Service) upgrade has now been completed successfully and traffic is now being directed to the new version of IDP. Authentications are being processed as expected.
However, the below mentioned functionalities will remain unavailable until the closure of this maintenance window:
STA Console
o Create / update / delete Application
o Application Sharing
o Update Kerberos configurations
o Update session timeout
o Tenant Initialization (First login to STA Console for new tenant)
REST API / RASTA
o Session Management APIs
SAS Console
o Delete Tenant
We will continue to test and monitor for the duration of the window. If you you experience any issues, please contact our support team.

Feb 27, 23:53 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 27, 17:00 UTC
Scheduled - A Maintenance activity is planned on Tuesday, February 27, 2024 starting at 17:00 UTC to perform an upgrade to our Identity Provider Service (IDP), Policy Engine and Admin Console

During this maintenance window, the below functionalities will not be available.

STA Console
o Create / update / delete Application
o Application Sharing
o Update Kerberos configurations
o Update session timeout
o Tenant Initialization (First login to STA Console for new tenant)

REST API / RASTA
o Session Management APIs

SAS Console
o Delete Tenant

Policy Engine
o Create, update and delete policies and their associated scenarios

There will be no impact on user authentications and all other services will continue to work as expected.

Feb 21, 21:30 UTC
Feb 27, 2024
Feb 26, 2024
Resolved - The issue with access to the Admin Consoles has been resolved and, where necessary, corrective action was taken for the customers affected.

The Thales Incident Response Team is closely monitoring the service stability. This incident is now closed.

Feb 26, 14:50 UTC
Update - The Thales incident response team is currently working towards service restoration.

Currently we are seeing that the service is responding optimally. Further monitoring will continue.

Feb 26, 14:38 UTC
Investigating - The SafeNet Trusted Access monitoring system has detected a potential issue accessing the Admin Consoles.

Intermittent issues in Admin console may have an impact on your ability to access and manage tokens, users, provisioning, policies, application configuration, and other management operations.

The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.

Feb 26, 14:18 UTC
Feb 25, 2024

No incidents reported.

Feb 24, 2024

No incidents reported.

Feb 23, 2024

No incidents reported.

Feb 22, 2024

No incidents reported.

Feb 21, 2024
Completed - The scheduled maintenance has been completed.
Feb 21, 19:00 UTC
Update - Phase 2 of the IDP (Identity Provider Service) upgrade was completed successfully and all functionalities are now available and working as expected. We will continue to monitor the service. If you you experience any issues, please contact our support team.
Feb 21, 18:59 UTC
Update - Phase 1 of the IDP (Identity Provider Service) upgrade has now been completed successfully and traffic is now being directed to the new version of IDP. Authentications are being processed as expected.
However, the below mentioned functionalities will remain unavailable until the closure of this maintenance window:
STA Console
o Create / update / delete Application
o Application Sharing
o Update Kerberos configurations
o Update session timeout
o Tenant Initialization (First login to STA Console for new tenant)
REST API / RASTA
o Session Management APIs
SAS Console
o Delete Tenant
We will continue to test and monitor for the duration of the window. If you you experience any issues, please contact our support team.
The maintenance window is for 24 hours from the start, which was Tuesday, February 20, 2024 starting at 19:00 UTC and is expected to be completed Wednesday, February 21, 2024 at 19:00 UTC

Feb 20, 22:03 UTC
Update - Policy Engine has been updated successfully. We will now proceed with Identity Provider (IDP) upgrade.
Feb 20, 20:36 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 20, 19:00 UTC
Scheduled - A maintenance activity is planned on Tuesday, February 20, 2024 starting at 19:00 UTC to perform an upgrade to our Identity Provider Service (IDP) and Policy Engine.

During this maintenance window, the below functionalities will not be available.

STA Console
o Create / update / delete Application
o Application Sharing
o Update Kerberos configurations
o Update session timeout
o Tenant Initialization (First login to STA Console for new tenant)

REST API / RASTA
o Session Management APIs

SAS Console
o Delete Tenant

Policy Engine
o Create, update and delete policies and their associated scenarios

There will be no impact on user authentications and all other services will continue to work as expected.

Feb 13, 19:22 UTC
Feb 20, 2024
Feb 19, 2024

No incidents reported.

Feb 18, 2024

No incidents reported.

Feb 17, 2024

No incidents reported.

Feb 16, 2024

No incidents reported.

Feb 15, 2024

No incidents reported.