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All Systems Operational

About This Site

Welcome to the Thales Trusted Access Status Page service zones. Included in this site is an option to subscribe to live service updates as well as see history of our service availability.

STA Status Dashboards are consolidated to a single status page for all service zones as part of next generation cloud infrastructure consolidation.

This change will have no impact to existing subscribers. Status Dashboard contains now three sections for EU, US, and Classic service zones.
New subscribers are advised to deselect the service zones, which they are not interested in, during the sign-up process.

Users can also manage their subscriptions at any time by clicking the Manage your subscription link at the bottom of every email notification received from the Status Dashboard.

Classic Service Zone Operational
Authentication Services ? Operational
Admin Consoles ? Operational
End User Services ? Operational
Push Delivery ? Operational
Management ? Operational
EU Service Zone Operational
Authentication Services ? Operational
Admin Consoles ? Operational
End User Services ? Operational
Push Delivery ? Operational
Management ? Operational
US Service Zone Operational
Authentication Services ? Operational
Admin Consoles ? Operational
End User Services ? Operational
Push Delivery ? Operational
Management ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jun 18, 2024

No incidents reported today.

Jun 17, 2024

No incidents reported.

Jun 16, 2024

No incidents reported.

Jun 15, 2024

No incidents reported.

Jun 14, 2024

No incidents reported.

Jun 13, 2024

No incidents reported.

Jun 12, 2024

No incidents reported.

Jun 11, 2024
Resolved - All services have remained stable after intervention on our end. We are closing the incident now and continue to monitor closely for any abnormalities.

We will communicate when we fail back to the Primary site.

Jun 11, 16:36 UTC
Update - We have implemented a workaround for the LDAP sync service and the requests are currently being processed, Moreover, All core Primary services have been verified as stable and running from the Secondary environment.
May 28, 11:37 UTC
Update - We are seeing some anomalies with the LDAP Sync service, which has been disabled temporarily. This will impact customers using the LDAP sync agent to sync the user details to the STA service. We are looking into this and working towards a resolution. All other services are working fine.
May 28, 10:08 UTC
Update - We continue to investigate the issues. All core services are working nominally from our secondary site and continue to do so. We will continue to provide updates as they become available.
May 28, 09:24 UTC
Monitoring - The Issue is stabilized for now. We will continue to monitor for any further abnormalities.
May 28, 09:22 UTC
Investigating - The SafeNet Trusted Access monitoring system has detected a problem with Console Access, API and SAML Authentication for some customers.

Issues in Admin console may have an impact on your ability to access and manage tokens, users, provisioning, policies, application configuration, and other management operations.

SAML/OIDC Authentication issues can affect users ability to authenticate or access business applications configured with STA.

The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.

May 28, 09:07 UTC
Jun 10, 2024

No incidents reported.

Jun 9, 2024

No incidents reported.

Jun 8, 2024

No incidents reported.

Jun 7, 2024

No incidents reported.

Jun 6, 2024

No incidents reported.

Jun 5, 2024

No incidents reported.

Jun 4, 2024

No incidents reported.