All Systems Operational
About This Site
Welcome to the Thales Trusted Access Status Page service zones. Included in this site is an option to subscribe to live service updates as well as see history of our service availability.
STA Status Dashboards are consolidated to a single status page for all service zones as part of next generation cloud infrastructure consolidation.
This change will have no impact to existing subscribers. Status Dashboard contains now three sections for EU, US, and Classic service zones.
New subscribers are advised to deselect the service zones, which they are not interested in, during the sign-up process.
Users can also manage their subscriptions at any time by clicking the Manage your subscription link at the bottom of every email notification received from the Status Dashboard.
Classic Service Zone
Operational
Authentication Services
Operational
Admin Consoles
Operational
End User Services
Operational
Push Delivery
Operational
Management
Operational
EU Service Zone
Operational
Authentication Services
Operational
Admin Consoles
Operational
End User Services
Operational
Push Delivery
Operational
Management
Operational
US Service Zone
Operational
Authentication Services
Operational
Admin Consoles
Operational
End User Services
Operational
Push Delivery
Operational
Management
Operational
Additional Services
Operational
Support Ticketing System
Operational
Support Phone System
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
STA EU- Backend Infrastructure Maintenance Jul 26, 2026 01:00-03:00 UTC
We will be conducting a backend infrastructure maintenance activity on July 26, 2026, from 01:00 UTC to 03:00 UTC. During this period, we will perform upgrades on our Backend Database Infrastructure to improve scalability, manageability, and resiliency.
What is the customer action item?
There is no customer action item required.
What is the customer impact?
There shall be no data loss. While we don't anticipate any service impact, there is a possibility of service degradation for up to 15 minutes during the window.
We appreciate your understanding and thank you for your patience as we continue to improve your experience.
If you have any questions or concerns, please reach out to our Client Services team:
• https://supportportal.thalesgroup.com/
• United States: 800-545-6608
• International: +1-410-931-7520
Posted on Jul 14, 2026 - 17:47 UTC
What is the customer action item?
There is no customer action item required.
What is the customer impact?
There shall be no data loss. While we don't anticipate any service impact, there is a possibility of service degradation for up to 15 minutes during the window.
We appreciate your understanding and thank you for your patience as we continue to improve your experience.
If you have any questions or concerns, please reach out to our Client Services team:
• https://supportportal.thalesgroup.com/
• United States: 800-545-6608
• International: +1-410-931-7520
Posted on Jul 14, 2026 - 17:47 UTC
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STA Service Zone
STA Service Zone
Once logged into their STA console accounts, both STA operators and users with access to the console can easily identify the STA Zone hosting their environment by checking the URL displayed.
- The following URLs refer to the following zone:
- STA Classic Zone: https://sta.safenetid.com/
- STA EU Zone: https://sta.eu.safenetid.com/
- STA US Zone: https://sta.us.safenetid.com/
STA Classic Zone
URL: https://sta.safenetid.com/home/dashboard.
STA Classic Zone Screenshot
STA Classic Zone Screenshot
STA EU Zone
URL: https://sta.eu.safenetid.com/home/dashboard.
STA EU Zone Screenshot
STA EU Zone Screenshot
STA US Zone
URL: https://sta.us.safenetid.com/home/dashboard.
STA US Zone Screenshot
STA US Zone Screenshot
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Incident Categories
Operational
All systems are operational
Degraded Performance
- Authentication Services ? : One or more methods impacted but works intermittently i.e. RADIUS service
- Admin Console ? : One or both consoles are intermittently accessible and users cannot perform functionalities within console
- End User Services ? : One or more methods impacted and not accessible for users i.e. Self-Service
- Push Delivery ? : One or more methods impacted and not accessible for users i.e. Push OTP
- Management ? : One or more methods impacted and not accessible for users i.e. SOAP Management API
Partial Outage
- Authentication Services ? : One or more methods fails completely i.e. RADIUS
- Admin Console ? : Users are not able to access either one of the consoles
Major Outage
- Authentication Services ? : All the methods are down, all customers are impacted
- Admin Console ? : Users are not able to access both consoles, cannot log in completely
Maintenance
There is a planned upcoming maintenance.
Have questions or need help?
Technical Support Website
Technical Support Website
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