All Systems Operational

About This Site

Welcome to the Thales Trusted Access Status Page service zones. Included in this site is an option to subscribe to live service updates as well as see history of our service availability.

STA Status Dashboards are consolidated to a single status page for all service zones as part of next generation cloud infrastructure consolidation.

This change will have no impact to existing subscribers. Status Dashboard contains now three sections for EU, US, and Classic service zones.
New subscribers are advised to deselect the service zones, which they are not interested in, during the sign-up process.

Users can also manage their subscriptions at any time by clicking the Manage your subscription link at the bottom of every email notification received from the Status Dashboard.

Uptime over the past 90 days. View historical uptime.
Classic Service Zone Operational
Authentication Services Operational
Admin Consoles Operational
End User Services Operational
Push Delivery Operational
Management Operational
EU Service Zone Operational
Authentication Services Operational
Admin Consoles Operational
End User Services Operational
Push Delivery Operational
Management Operational
US Service Zone Operational
Authentication Services Operational
Admin Consoles Operational
End User Services Operational
Push Delivery Operational
Management Operational
Additional Services Operational
Support Ticketing System Operational
Support Phone System Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

STA Classic Fail Back to Primary Site Oct 29, 2026 21:00-22:00 UTC

We will be failing back to the STA Classic Primary site on Thursday, 29 October 2026, between 21:00 UTC - 22:00 UTC.

There may be a brief moment of service degradation during the failover process; however, services are expected to normalize within 3-7 minutes.

Your Role in Ensuring Continuity: Please ensure the specified IP addresses/source URLs are whitelisted, as outlined in the
https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=9ed9c21647114e10eefd66ebd36d43ad&sysparm_article=KB0028408 . Refer to the downloadable file for details.

Need Assistance?

Our support team is here to assist you every step of the way. If you have any questions or concerns regarding this test, please don't hesitate to contact us at https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=42fb71b4db1be200fe0aff3dbf96199f&sysparm_article=KB0013367 or open a support ticket https://supportportal.thalesgroup.com
Posted on Oct 27, 2026 - 21:43 UTC

Annual Disaster Recovery Test Scheduled for STA EU Region Oct 31, 2026 01:00-03:00 UTC

We want to ensure the utmost reliability and resilience of our STA systems to continue serving you effectively. To achieve this, we will be conducting a Disaster Recovery Test in the STA EU region on 31 October, 2026 between 01:00 UTC-03:00 UTC

What does this mean for STA EU region customers?

Your Role in Ensuring Continuity: Please ensure the specified IP addresses/source URLs are whitelisted, as outlined in the in this support article and refer to the Quick Help Guide for the EU Service zone.

Taking this proactive step will minimize disruptions during the downtime of the STA EU primary zone and facilitate a smooth transition to disaster recovery measures. We kindly ask you to prepare by reviewing and updating your configurations to ensure a smooth transition.

Need Assistance?

Our support team is here to assist you every step of the way. If you have any questions or concerns regarding this test, please don't hesitate to contact us at:
https://supportportal.gemalto.com/csm?id=kb_article_view&sys_kb_id=42fb71b4db1be200fe0aff3dbf96199f&sysparm_article=KB0013367 or open a support ticket https://supportportal.thalesgroup.com
Posted on Oct 21, 2026 - 12:30 UTC

Oct 29, 2026

No incidents reported today.

Oct 28, 2026

No incidents reported.

Oct 27, 2026

CANCELED - STA Classic Backend Maintenance.
Completed - This activity was cancelled
Oct 27, 21:34 UTC
Update - Due to the recent necessity to fail over to the secondary site, we will postpone this change out of an abundance of caution.

We will reschedule this change after we have failed back to the primary site. The failback will be announced 24 hours in advance, and the new maintenance window will be communicated 10 days in advance.
Oct 22, 17:05 UTC
Scheduled - We will be conducting a backend infrastructure maintenance activity on October 24, 2026, from 03:30 UTC to 06:30 UTC. During this period, we will perform upgrades on our Backend Networking Infrastructure to improve scalability, manageability, and resiliency.

What is the customer action item?

There is no customer action item required.

What is the customer impact?

While we don't anticipate any service impact, there is a possibility of service degradation for up to 5 minutes during the window.

We appreciate your understanding and thank you for your patience as we continue to improve your experience.

If you have any questions or concerns, please reach out to our Client Services team:

• https://supportportal.thalesgroup.com/

• United States: 800-545-6608

• International: +1-410-931-7520
Oct 9, 11:55 UTC

Oct 26, 2026

No incidents reported.

Oct 25, 2026

No incidents reported.

Oct 24, 2026

No incidents reported.

Oct 23, 2026

No incidents reported.

Oct 22, 2026

No incidents reported.

Oct 21, 2026

No incidents reported.

Oct 20, 2026

Classic - All Services are Down
Resolved - We will now close this incident.

We plan on staying on our secondary site until Thursday, 22 October. The exact times are still being planned and will be announced as a maintenance announcement via this Status Page.
Oct 20, 14:48 UTC
Update - Our Cloud Provider has confirmed that the affected Zone is back to normal operating status. However, we will remain at the DR site and perform the failback during off-peak hours. Exact times TDB.

The next update will be to advise you as to when the exercise will take place.
Oct 20, 14:22 UTC
Update - Due to the ongoing issues with our Cloud Provider, some reporting and historical data viewing may not be functioning as expected. We do not suspect the possibility of data loss; however, viewing historical Auth logs may be degraded or unavailable until the incident is resolved.
Oct 20, 12:29 UTC
Update - We confirm that all STA services are stable and operating at optimal levels from the secondary site.

The issue is still active on the Cloud Provider’s side in the STA Primary Region. Until it subsides, traffic will continue to be served from the secondary site. Customers using FQDNs are automatically routed to the secondary site.
Any customers using hardcoded IPs should failover to the secondary site using the attached document https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=9ed9c21647114e10eefd66ebd36d43ad&sysparm_article=KB0028408

We will notify you once we fail back to the STA Classic Primary site.

Thank you for your patience and cooperation.

If you have any questions or concerns, please reach out to our Client Services team:
• https://supportportal.thalesgroup.com/
• United States: 800-545-6608
• International: +1-410-931-7520
Oct 20, 09:05 UTC
Monitoring - STA Classic services are beginning to recover on the secondary site, and all core services are showing improvement and operating at optimal levels. We will share further updates as they become available.
Oct 20, 08:42 UTC
Update - We have successfully failed over STA Classic traffic to the secondary site and are now closely monitoring the services. Services are expected to stabilize shortly.
We will share further updates as they become available.
Oct 20, 08:10 UTC
Identified - We have begun failing over STA Classic traffic to the secondary site due to ongoing issues on the cloud vendor’s side.

Users may experience a brief disruption of approximately 15 minutes during the failover. We will share an update once the failover is complete.

Thank you for your patience and understanding.
Oct 20, 07:48 UTC
Update - On the Cloud Partner’s recommendation, we are switching STA Classic traffic to the secondary site. Our teams are actively working on this.

Please note that this switch may cause a brief disruption of approximately 15 minutes. We will notify you once we begin the failover, and we will share further updates as they become available.

Thank you for your patience and understanding.
Oct 20, 07:29 UTC
Update - We are continuing to monitor for any further issues.
Oct 20, 07:16 UTC
Monitoring - Services are beginning to recover, and STA services are showing improvement. Our teams are continuing to work on the issue until all services are fully stabilized.

We will share further updates as they become available.

Thank you for your patience.
Oct 20, 07:02 UTC
Investigating - The SafeNet Trusted Access monitoring system has detected a problem with All STA Services.

We are actively investigating and working towards the service restoration

The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.
Oct 20, 06:35 UTC

Oct 19, 2026

No incidents reported.

Oct 18, 2026

No incidents reported.

Oct 17, 2026

No incidents reported.

Oct 16, 2026

No incidents reported.

Oct 15, 2026

Classic - Admin Console Access and SAML/OIDC Authentication Incident
Postmortem - Read details
Oct 23, 22:08 UTC
Resolved - This incident has been resolved.
Oct 15, 03:56 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 15, 03:35 UTC
Update - We are continuing to investigate this issue.
Oct 15, 02:59 UTC
Investigating - The SafeNet Trusted Access monitoring system has detected a problem with Console Access, API and SAML Authentication for some customers.

Issues in Admin console may have an impact on your ability to access and manage tokens, users, provisioning, policies, application configuration, and other management operations.

SAML/OIDC Authentication issues can affect users ability to authenticate or access business applications configured with STA.

The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.
Oct 15, 02:17 UTC
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