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All Systems Operational

About This Site

Welcome to the Thales Trusted Access Status Page service zones. Included in this site is an option to subscribe to live service updates as well as see history of our service availability.

STA Status Dashboards are consolidated to a single status page for all service zones as part of next generation cloud infrastructure consolidation.

This change will have no impact to existing subscribers. Status Dashboard contains now three sections for EU, US, and Classic service zones.
New subscribers are advised to deselect the service zones, which they are not interested in, during the sign-up process.

Users can also manage their subscriptions at any time by clicking the Manage your subscription link at the bottom of every email notification received from the Status Dashboard.

Classic Service Zone Operational
Authentication Services
Operational
Admin Consoles
Operational
End User Services
Operational
Push Delivery
Operational
Management
Operational
EU Service Zone Operational
Authentication Services
Operational
Admin Consoles
Operational
End User Services
Operational
Push Delivery
Operational
Management
Operational
US Service Zone Operational
Authentication Services
Operational
Admin Consoles
Operational
End User Services
Operational
Push Delivery
Operational
Management
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
STA Classic Database Upgrades Oct 4, 2023 17:00-19:00 UTC
We are enhancing our services to bring you even better performance and reliability. We will be working on backend database upgrades.

What is the customer action item?

-There is no customer action item required.

What is the customer impact?

- STA Authentications will not be impacted during this maintenance window.
- There shall be no data loss.
- Historical data will be available with minimal interruptions during the upgrade.

Thank you for your patience as we improve your experience!

Posted on Sep 20, 2023 - 15:29 UTC
STA US Database Upgrades Oct 11, 2023 07:00-08:00 UTC
We are enhancing our services to bring you even better performance and reliability. We will be working on backend database upgrades.

What is the customer action item?

-There is no customer action item required.

What is the customer impact?

- STA Authentications will not be impacted during this maintenance window.
- There shall be no data loss.
- Historical data will be available with minimal interruptions during the upgrade.


Thank you for your patience as we improve your experience!

Posted on Sep 20, 2023 - 15:32 UTC
Past Incidents
Oct 1, 2023

No incidents reported today.

Sep 30, 2023
Completed - The scheduled maintenance has been completed.
Sep 30, 03:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 30, 03:00 UTC
Scheduled - We will be conducting maintenance on a back-end system on September 30th 2023 between 03:00 UTC and 03:30 UTC. During this maintenance window the SAML/OIDC authentication and console services may be unavailable for up to 5 minutes. Retrying the login attempt might work during this time frame. However, after the maintenance is complete, all services will return to their normal operational state.

Please note that Raidus authentication will be unaffected and will continue to function as expected.

What is the customer action item?

-There is no customer action item required.

What is the customer impact?

- SAML/OIDC authentication and console services may be unavailable for up to 5 minutes. Retrying the access might work.

If you have any questions, please open a case on your account by contacting the Client Services team:
• Support Portal: https://supportportal.thalesgroup.com/csm
• Phone: https://supportportal.thalesgroup.com/csm?id=kb_article_view&sysparm_article=KB0013367

Sep 25, 18:36 UTC
Sep 29, 2023

No incidents reported.

Sep 28, 2023

No incidents reported.

Sep 27, 2023
Completed - The scheduled maintenance has been completed.
Sep 27, 18:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 27, 17:00 UTC
Scheduled - We are enhancing our services to bring you even better performance and reliability. We will be working on backend database upgrades.

What is the customer action item?

-There is no customer action item required.

What is the customer impact?

- STA Authentications will not be impacted during this maintenance window.
- There shall be no data loss.
- Historical data will be available with minimal interruptions during the upgrade.

Thank you for your patience as we improve your experience!

Sep 20, 15:25 UTC
Sep 26, 2023

No incidents reported.

Sep 25, 2023

No incidents reported.

Sep 24, 2023

No incidents reported.

Sep 23, 2023

No incidents reported.

Sep 22, 2023

No incidents reported.

Sep 21, 2023

No incidents reported.

Sep 20, 2023

No incidents reported.

Sep 19, 2023
Resolved - This incident has been resolved.
Sep 19, 06:28 UTC
Monitoring - We've taken steps to remedy the issue and services appear to have stabilized. We will continue to monitor and test.
Sep 18, 18:59 UTC
Investigating - The SafeNet Trusted Access monitoring system has detected a problem with Console Access, API and SAML Authentication for some customers.

Issues in Admin console may have an impact on your ability to access and manage tokens, users, provisioning, policies, application configuration, and other management operations.

SAML/OIDC Authentication issues can affect users ability to authenticate or access business applications configured with STA.

The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.

Sep 18, 18:55 UTC
Sep 18, 2023
Sep 17, 2023

No incidents reported.