SafeNet Trusted Access - EU/US Zone Status

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We are currently seeing an unprecedented level of activity linked to the COVID-19 pandemic. We expect this level of demand to continue. We have implemented various improvement measures to address the increased demand and continue to work diligently to ensure the quality of our service. We will post updates on this status page to keep you informed.

All Systems Operational

About This Site

Welcome to the SafeNet Trusted Access status site for EU/US service zones. Included in this site is an option to subscribe to live service updates as well as see history of our service availability.

For service status of Classic service zone, please refer here https://status.sta.safenetid.com/.

EU Service Zone Operational

RADIUS Service Operational

SAML and OIDC Service Operational

Push OTP Service Operational

Authentication API (Token Validator) Operational

Policy Engine Operational

Self Service & Self-Enrollment Operational

User Portal Operational

Management API (BSIDCA) Operational

Synchronization Service Operational

STA Token Management Console Operational

STA Access Management Console Operational

Auto-Provisioning Service Operational

RASTA- REST API Service Operational

US Service Zone Operational

RADIUS Service Operational

SAML and OIDC Service Operational

Push OTP Service Operational

Authentication API (Token Validator) Operational

Policy Engine Operational

Self Service & Self-Enrollment Operational

User Portal Operational

Management API (BSIDCA) Operational

Synchronization Service Operational

STA Token Management Console Operational

STA Access Management Console Operational

Auto-Provisioning Service Operational

RASTA- REST API Service Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Sep 23, 2020

No incidents reported today.

Sep 22, 2020

No incidents reported.

Sep 21, 2020

No incidents reported.

Sep 20, 2020

No incidents reported.

Sep 19, 2020

No incidents reported.

Sep 18, 2020

No incidents reported.

Sep 17, 2020

No incidents reported.

Sep 16, 2020

No incidents reported.

Sep 15, 2020

EU - STA Push OTP Service Maintenance

Completed - The scheduled maintenance has been completed.
Sep 15, 06:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 04:00 UTC

Scheduled - A maintenance activity is planned for STA Push OTP Service on September 15, 2020 at 04:00, to support latest communication protocol standards for push notification. Delivery of push notifications may be impacted during the first 10 minutes of this maintenance period. As a fallback, manually entering the OTP generated by the MobilePASS+ application will remain available.
Sep 10, 19:16 UTC

Sep 14, 2020

No incidents reported.

Sep 13, 2020

No incidents reported.

Sep 12, 2020

No incidents reported.

Sep 11, 2020

No incidents reported.

Sep 10, 2020

No incidents reported.

Sep 9, 2020

US - STA Push OTP Service Maintenance

Completed - The scheduled maintenance has been completed.
Sep 9, 18:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 17:01 UTC

Scheduled - A maintenance activity is planned for STA Push OTP Service on September 9, 2020 at 17:00, to support latest communication protocol standards for push notification. During this maintenance period, there will be a brief service degradation for Push OTP Service up to 10 minutes during the start of the maintenance window, which will impact delivery of push notifications. Fallback to manual OTP entry generated on the MobilePASS+ application remains available.

There will be no impact to other authentication methods. All other STA services will continue to work as expected.
Sep 4, 15:53 UTC