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In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 2024 - 02:00 UTC
Scheduled - A maintenance activity is planned on October 10th between 02:00 UTC to 04:00 UTC to conduct upgrades on our Cloud Security Platform protecting our SaaS based services.

All services are expected to function normally during the maintenance window.

What is the customer action item?

There is no customer action item required.

Need Assistance?

Our support team is here to assist you every step of the way. If you have any questions or concerns please don't hesitate to contact us at
https://supportportal.gemalto.com/csm?id=kb_article_view&sys_kb_id=42fb71b4db1be200fe0aff3dbf96199f&sysparm_article=KB0013367
or open a support ticket https://supportportal.thalesgroup.com

Oct 10, 2024 02:00-04:00 UTC

About This Site

Welcome to the Thales Trusted Access Status Page service zones. Included in this site is an option to subscribe to live service updates as well as see history of our service availability.

STA Status Dashboards are consolidated to a single status page for all service zones as part of next generation cloud infrastructure consolidation.

This change will have no impact to existing subscribers. Status Dashboard contains now three sections for EU, US, and Classic service zones.
New subscribers are advised to deselect the service zones, which they are not interested in, during the sign-up process.

Users can also manage their subscriptions at any time by clicking the Manage your subscription link at the bottom of every email notification received from the Status Dashboard.

Classic Service Zone Operational
Authentication Services ? Operational
Admin Consoles ? Operational
End User Services ? Operational
Push Delivery ? Operational
Management ? Operational
EU Service Zone Operational
Authentication Services ? Operational
Admin Consoles ? Operational
End User Services ? Operational
Push Delivery ? Operational
Management ? Operational
US Service Zone Under Maintenance
Authentication Services ? Under Maintenance
Admin Consoles ? Under Maintenance
End User Services ? Under Maintenance
Push Delivery ? Under Maintenance
Management ? Under Maintenance
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 10, 2024

Unresolved incident: US - Network Security Upgrade Actvity.

Oct 9, 2024

No incidents reported.

Oct 8, 2024
Resolved - This incident has been resolved.
Oct 8, 12:33 UTC
Identified - The issue has been identified and a fix is being implemented.
Oct 8, 12:33 UTC
Investigating - The SafeNet Trusted Access monitoring system has detected a problem with Console Access, API and SAML Authentication for some customers.

Issues in Admin console may have an impact on your ability to access and manage tokens, users, provisioning, policies, application configuration, and other management operations.

SAML/OIDC Authentication issues can affect users ability to authenticate or access business applications configured with STA.

The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.

Oct 8, 11:43 UTC
Resolved - This incident has been resolved.
Oct 8, 12:22 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 8, 12:20 UTC
Identified - The issue has been identified and a fix is being implemented.
Oct 8, 12:14 UTC
Update - We are continuing to investigate this issue.
Oct 8, 11:57 UTC
Investigating - The SafeNet Trusted Access monitoring system has detected a potential issue accessing the Admin Consoles.

Issues in Admin console may have an impact on your ability to access and manage tokens, users, provisioning, policies, application configuration, and other management operations.

The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.

Oct 8, 11:41 UTC
Oct 7, 2024

No incidents reported.

Oct 6, 2024

No incidents reported.

Oct 5, 2024

No incidents reported.

Oct 4, 2024

No incidents reported.

Oct 3, 2024

No incidents reported.

Oct 2, 2024

No incidents reported.

Oct 1, 2024
Resolved - The issue has been resolved. Closing the incident now.
Oct 1, 18:32 UTC
Investigating - The SafeNet Trusted Access monitoring system has detected a potential issue affecting Console Access, API and SAML Authentication.

Issues in Admin console may have an impact on your ability to access and manage tokens, users, provisioning, policies, application configuration, and other management operations.

SAML Authentication issues can affect users ability to authenticate or access applications.

Issues using the management API could also occur.

The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.

Oct 1, 18:29 UTC
Sep 30, 2024

No incidents reported.

Sep 29, 2024

No incidents reported.

Sep 28, 2024

No incidents reported.

Sep 27, 2024

No incidents reported.

Sep 26, 2024

No incidents reported.