Update - We have completed our tests, and all our core services are running nominally from the Secondary Site. We are seeing some issues with the enrollment of new Mobilepass+ tokens through the inline enrollment service on the secondary site, and the team is investigating.
The maintenance work on the primary site is underway, and we will fail back to the primary site tomorrow around 14:00 UTC.
Feb 21, 2026 - 16:25 UTC
The maintenance work on the primary site is underway, and we will fail back to the primary site tomorrow around 14:00 UTC.
Feb 21, 2026 - 16:25 UTC
Verifying - We have completed the failover to the secondary site and are currently testing.
Feb 21, 2026 - 15:39 UTC
Feb 21, 2026 - 15:39 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 21, 2026 - 15:00 UTC
Feb 21, 2026 - 15:00 UTC
Scheduled - We will be conducting a backend infrastructure maintenance activity from 15:00 UTC February 21, to 15:00 UTC February 22, 2022. During this period, we will conduct upgrades on our backend services.
To reduce risk and lower potential impact, we will be failing our services over to our Secondary Site for the duration of the window. The failover will take place at the beginning of the window, and the failback is expected to occur at 14:00 UTC on the 22nd. The remaining hour is reserved for testing and validation.
There may be a brief service degradation of up to 5 minutes for all STA services during failover and failback activities.
What does this mean for STA EU region customers?
Your Role in Ensuring Continuity: Please ensure the specified IP addresses/source URLs are whitelisted, as outlined in the in this support article and refer to the Quick Help Guide for the EU Service zone.
Taking this proactive step will minimize disruptions during the downtime of the STA EU primary zone and facilitate a smooth transition to disaster recovery measures. We kindly ask you to prepare by reviewing and updating your configurations to ensure a smooth transition.
All services will continue to function as expected during the window, excluding the failover and failback activity.
We appreciate your understanding and thank you for your patience as we continue to improve your experience. If you have any questions or concerns, please reach out to our Client Services team:
• https://supportportal.thalesgroup.com/
• United States: 800-545-6608
• International: +1-410-931-7520
Feb 21, 2026 15:00 - Feb 22, 2026 15:00 UTC
To reduce risk and lower potential impact, we will be failing our services over to our Secondary Site for the duration of the window. The failover will take place at the beginning of the window, and the failback is expected to occur at 14:00 UTC on the 22nd. The remaining hour is reserved for testing and validation.
There may be a brief service degradation of up to 5 minutes for all STA services during failover and failback activities.
What does this mean for STA EU region customers?
Your Role in Ensuring Continuity: Please ensure the specified IP addresses/source URLs are whitelisted, as outlined in the in this support article and refer to the Quick Help Guide for the EU Service zone.
Taking this proactive step will minimize disruptions during the downtime of the STA EU primary zone and facilitate a smooth transition to disaster recovery measures. We kindly ask you to prepare by reviewing and updating your configurations to ensure a smooth transition.
All services will continue to function as expected during the window, excluding the failover and failback activity.
We appreciate your understanding and thank you for your patience as we continue to improve your experience. If you have any questions or concerns, please reach out to our Client Services team:
• https://supportportal.thalesgroup.com/
• United States: 800-545-6608
• International: +1-410-931-7520
Feb 21, 2026 15:00 - Feb 22, 2026 15:00 UTC
About This Site
Welcome to the Thales Trusted Access Status Page service zones. Included in this site is an option to subscribe to live service updates as well as see history of our service availability.
STA Status Dashboards are consolidated to a single status page for all service zones as part of next generation cloud infrastructure consolidation.
This change will have no impact to existing subscribers. Status Dashboard contains now three sections for EU, US, and Classic service zones.
New subscribers are advised to deselect the service zones, which they are not interested in, during the sign-up process.
Users can also manage their subscriptions at any time by clicking the Manage your subscription link at the bottom of every email notification received from the Status Dashboard.
Classic Service Zone
Operational
Authentication Services
Operational
Admin Consoles
Operational
End User Services
Operational
Push Delivery
Operational
Management
Operational
EU Service Zone
Under Maintenance
Authentication Services
Under Maintenance
Admin Consoles
Under Maintenance
End User Services
Under Maintenance
Push Delivery
Under Maintenance
Management
Under Maintenance
US Service Zone
Operational
Authentication Services
Operational
Admin Consoles
Operational
End User Services
Operational
Push Delivery
Operational
Management
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
X
STA Service Zone
STA Service Zone
Once logged into their STA console accounts, both STA operators and users with access to the console can easily identify the STA Zone hosting their environment by checking the URL displayed.
- The following URLs refer to the following zone:
- STA Classic Zone: https://sta.safenetid.com/
- STA EU Zone: https://sta.eu.safenetid.com/
- STA US Zone: https://sta.us.safenetid.com/
STA Classic Zone
URL: https://sta.safenetid.com/home/dashboard.
STA Classic Zone Screenshot
STA Classic Zone Screenshot
STA EU Zone
URL: https://sta.eu.safenetid.com/home/dashboard.
STA EU Zone Screenshot
STA EU Zone Screenshot
STA US Zone
URL: https://sta.us.safenetid.com/home/dashboard.
STA US Zone Screenshot
STA US Zone Screenshot
X
Incident Categories
Operational
All systems are operational
Degraded Performance
- Authentication Services ? : One or more methods impacted but works intermittently i.e. RADIUS service
- Admin Console ? : One or both consoles are intermittently accessible and users cannot perform functionalities within console
- End User Services ? : One or more methods impacted and not accessible for users i.e. Self-Service
- Push Delivery ? : One or more methods impacted and not accessible for users i.e. Push OTP
- Management ? : One or more methods impacted and not accessible for users i.e. SOAP Management API
Partial Outage
- Authentication Services ? : One or more methods fails completely i.e. RADIUS
- Admin Console ? : Users are not able to access either one of the consoles
Major Outage
- Authentication Services ? : All the methods are down, all customers are impacted
- Admin Console ? : Users are not able to access both consoles, cannot log in completely
Maintenance
There is a planned upcoming maintenance.
Have questions or need help?
Technical Support Website
Technical Support Website
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