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All Systems Operational

About This Site

Welcome to the Thales Trusted Access Status Page service zones. Included in this site is an option to subscribe to live service updates as well as see history of our service availability.

STA Status Dashboards are consolidated to a single status page for all service zones as part of next generation cloud infrastructure consolidation.

This change will have no impact to existing subscribers. Status Dashboard contains now three sections for EU, US, and Classic service zones.
New subscribers are advised to deselect the service zones, which they are not interested in, during the sign-up process.

Users can also manage their subscriptions at any time by clicking the Manage your subscription link at the bottom of every email notification received from the Status Dashboard.

Classic Service Zone Operational
Authentication Services ? Operational
Admin Consoles ? Operational
End User Services ? Operational
Push Delivery ? Operational
Management ? Operational
EU Service Zone Operational
Authentication Services ? Operational
Admin Consoles ? Operational
End User Services ? Operational
Push Delivery ? Operational
Management ? Operational
US Service Zone Operational
Authentication Services ? Operational
Admin Consoles ? Operational
End User Services ? Operational
Push Delivery ? Operational
Management ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jul 15, 2024

No incidents reported today.

Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.

Jul 12, 2024

No incidents reported.

Jul 11, 2024
Resolved - This incident has been resolved.
Jul 11, 08:18 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 11, 08:16 UTC
Identified - The issue has been identified and a fix is being implemented.
Jul 11, 08:15 UTC
Update - We are continuing to investigate this issue.
Jul 11, 08:08 UTC
Investigating - The SafeNet Trusted Access monitoring system has detected a problem with Authentication Services.

This may impede your ability to authenticate using RADIUS, SAML/OIDC applications, Admin Consoles, and any other authentication services using STA.

Issues with RADIUS and console will impede your access to VPN and other network assets.

SAML/OIDC Authentication issues can affect users ability to authenticate or access business applications configured with STA.

Issues in Admin console may have an impact on your ability to access and manage tokens, users, provisioning, policies, application configuration, and other management operations.

The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.

Jul 11, 07:46 UTC
Jul 10, 2024

No incidents reported.

Jul 9, 2024
Resolved - This incident is catching up with a backlog and is has been marked closed but will take a few hours to clear.
Jul 9, 15:42 UTC
Monitoring - A fix has been identified and we are currently monitoring the situation to ensure that the incident has been resolved.
Jul 9, 13:34 UTC
Update - Investigation is underway to identify the issue and further updates will follow.
Jul 9, 13:19 UTC
Investigating - The SafeNet Trusted Access monitoring system has detected a problem with "Sync" for some customers.

Customers may see issues syncing user details from their user directory (eg: Active Directory)

The Thales incident response team is already investigating this problem and we will update you as soon as we have updates.

Jul 9, 13:07 UTC
Resolved - This incident has been resolved.
Jul 9, 14:48 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 9, 14:42 UTC
Identified - We have identified a fix and are currently implementing. We will monitor the service to ensure that services are optimal.
Jul 9, 13:59 UTC
Update - We are continuing to investigate this issue.
Jul 9, 13:54 UTC
Investigating - The SafeNet Trusted Access monitoring system has detected a potential issue accessing the Admin Consoles.

Issues in Admin console may have an impact on your ability to access and manage tokens, users, provisioning, policies, application configuration, and other management operations.

The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.

Jul 9, 13:46 UTC
Resolved - All services, including Android, iOS working as expected. Customers using Windows PUSH Notifications should use manual OTP as a workaround until the 3rd party supplier has corrected their issue..
Jul 9, 11:39 UTC
Update - We have tested that IOS and Android are ok and we are now testing the windows services and will update as soon as we have further information.
Jul 9, 11:11 UTC
Update - Some users are experiencing issues with "Push OTP". We are aware of the issue and are troubleshooting it. We will provide updates as they become available
Jul 9, 10:49 UTC
Investigating - The SafeNet Trusted Access monitoring system has detected a problem with "Push OTP" for some customers.

Please note you can still authenticate by generating OTP manually from your mobile app.

The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.

Jul 9, 10:28 UTC
Jul 8, 2024

No incidents reported.

Jul 7, 2024
Completed - The scheduled maintenance has been completed.
Jul 7, 15:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 7, 13:00 UTC
Scheduled - A maintenance activity is planned for Sunday, July 7 2024, between 13:00 and 15:00 UTC to perform a back-end infrastructure upgrade.

What is the customer action item?

-There is no customer action item required.

What is the customer impact?

Within this duration of maintenance, there may be a period of degraded performance in our Identify Provider Service. In case of login failure, retrying the login will work.

Thank you for your patience as we improve your experience!

If you have any questions or concerns, please reach out to our Client Services team:

https://supportportal.thalesgroup.com/
• United States: 800-545-6608
• International: +1-410-931-7520

Jul 4, 16:57 UTC
Jul 6, 2024

No incidents reported.

Jul 5, 2024

No incidents reported.

Jul 4, 2024

No incidents reported.

Jul 3, 2024

No incidents reported.

Jul 2, 2024

No incidents reported.

Jul 1, 2024

No incidents reported.