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We are currently seeing an unprecedented level of activity linked to the COVID-19 pandemic. We expect this level of demand to continue. We have implemented various improvement measures to address the increased demand and continue to work diligently to ensure the quality of our service. We will post updates on this status page to keep you informed.
 
All Systems Operational

About This Site

Welcome to the SafeNet Trusted Access status site for EU/US service zones. Included in this site is an option to subscribe to live service updates as well as see history of our service availability.

For service status of Classic service zone, please refer here https://status.sta.safenetid.com/.

EU Service Zone Operational
RADIUS Service Operational
SAML and OIDC Service Operational
Push OTP Service Operational
Authentication API (Token Validator) Operational
Policy Engine Operational
Self Service & Self-Enrollment Operational
User Portal Operational
Management API (BSIDCA) Operational
Synchronization Service Operational
STA Token Management Console Operational
STA Access Management Console Operational
Auto-Provisioning Service Operational
RASTA- REST API Service Operational
US Service Zone Operational
RADIUS Service Operational
SAML and OIDC Service Operational
Push OTP Service Operational
Authentication API (Token Validator) Operational
Policy Engine Operational
Self Service & Self-Enrollment Operational
User Portal Operational
Management API (BSIDCA) Operational
Synchronization Service Operational
STA Token Management Console Operational
STA Access Management Console Operational
Auto-Provisioning Service Operational
RASTA- REST API Service Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 23, 2020

No incidents reported today.

Sep 22, 2020

No incidents reported.

Sep 21, 2020

No incidents reported.

Sep 20, 2020

No incidents reported.

Sep 19, 2020

No incidents reported.

Sep 18, 2020

No incidents reported.

Sep 17, 2020

No incidents reported.

Sep 16, 2020

No incidents reported.

Sep 15, 2020
Completed - The scheduled maintenance has been completed.
Sep 15, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 04:00 UTC
Scheduled - A maintenance activity is planned for STA Push OTP Service on September 15, 2020 at 04:00, to support latest communication protocol standards for push notification. Delivery of push notifications may be impacted during the first 10 minutes of this maintenance period. As a fallback, manually entering the OTP generated by the MobilePASS+ application will remain available.
Sep 10, 19:16 UTC
Sep 14, 2020

No incidents reported.

Sep 13, 2020

No incidents reported.

Sep 12, 2020

No incidents reported.

Sep 11, 2020

No incidents reported.

Sep 10, 2020

No incidents reported.

Sep 9, 2020
Completed - The scheduled maintenance has been completed.
Sep 9, 18:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 17:01 UTC
Scheduled - A maintenance activity is planned for STA Push OTP Service on September 9, 2020 at 17:00, to support latest communication protocol standards for push notification. During this maintenance period, there will be a brief service degradation for Push OTP Service up to 10 minutes during the start of the maintenance window, which will impact delivery of push notifications. Fallback to manual OTP entry generated on the MobilePASS+ application remains available.

There will be no impact to other authentication methods. All other STA services will continue to work as expected.
Sep 4, 15:53 UTC