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About This Site

Welcome to the Thales Trusted Access Status Page service zones. Included in this site is an option to subscribe to live service updates as well as see history of our service availability.

STA Status Dashboards are consolidated to a single status page for all service zones as part of next generation cloud infrastructure consolidation.

This change will have no impact to existing subscribers. Status Dashboard contains now three sections for EU, US, and Classic service zones.
New subscribers are advised to deselect the service zones, which they are not interested in, during the sign-up process.

Users can also manage their subscriptions at any time by clicking the Manage your subscription link at the bottom of every email notification received from the Status Dashboard.

Classic Service Zone Operational
Authentication Services ? Operational
Admin Consoles ? Operational
End User Services ? Operational
Push Delivery ? Operational
Management ? Operational
EU Service Zone Operational
Authentication Services ? Operational
Admin Consoles ? Operational
End User Services ? Operational
Push Delivery ? Operational
Management ? Operational
US Service Zone Operational
Authentication Services ? Operational
Admin Consoles ? Operational
End User Services ? Operational
Push Delivery ? Operational
Management ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
STA US Email Service Update Apr 18, 2023 20:00-22:00 UTC
*STA US Update – Action Required*

Following our previous NGCI communications regarding whitelisting our NGCI STA US Region, please take note that we will be changing our email service provider on Tuesday April 18, 2023 starting 20:00 UTC.

What does this mean?

STA Cloud Operations team shall be changing our current sending domain from noreply@us.safenetid.com to noreply@safenetid.com.

What action is required from STA US customers end?

Please ensure the specified IP addresses/source URLs are whitelisted, as outlined in the below-linked document before Tuesday April 18, 2023 starting 20:00 UTC. Please note, that accessing this link does require an active Thales Support Portal account.

https://supportportal.gemalto.com/csm?sys_kb_id=c7a9e8b2db692d104f917828f49619e3&id=kb_article_view&sysparm_rank=2&sysparm_tsqueryId=f94a207247a56d502039df87536d43aa&sysparm_article=KB0026993

Overview of STA US customers action required:
IP addresses required to be whitelisted:

142.0.177.133
142.0.177.134
142.0.177.250
142.0.186.214
142.0.181.85

Source URLs required to be whitelisted:

*.socketlabs.email-od.com
*.socketlabs.com
*.email-od.com

If you have any questions or concerns, please reach out to our Client Services team:

https://supportportal.thalesgroup.com/
• United States: 800-545-6608
• International: +1-410-931-7520

Posted on Mar 17, 2023 - 15:26 UTC
Past Incidents
Mar 25, 2023

No incidents reported today.

Mar 24, 2023

No incidents reported.

Mar 23, 2023
Resolved - We will now close this incident
Mar 23, 22:14 UTC
Update - We suspect the issue was related to or exacerbated by a change that was performed just prior to the event. We have rolled back the change as well as restarted core services.

We are confident that Authentication and Console services will remain stable as our internal testing and observation indicates nominal behavior.

The incident occurred between 20:47 to 21:32 UTC intermittently.

We apologize for any inconvenience caused by this incident.

An incident report (IR) will be issued ASAP.

Mar 23, 21:59 UTC
Update - We have performed restorative steps and services have stabilized.
Mar 23, 21:30 UTC
Investigating - The SafeNet Trusted Access monitoring system has detected a potential issue affecting Console Access, API and SAML Authentication.

Issues in Admin console may have an impact on your ability to access and manage tokens, users, provisioning, policies, application configuration, and other management operations.

SAML/OIDC Authentication issues can affect users ability to authenticate or access business applications configured with STA.

The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.

Mar 23, 20:59 UTC
Mar 22, 2023

No incidents reported.

Mar 21, 2023

No incidents reported.

Mar 20, 2023

No incidents reported.

Mar 19, 2023

No incidents reported.

Mar 18, 2023

No incidents reported.

Mar 17, 2023

No incidents reported.

Mar 16, 2023

No incidents reported.

Mar 15, 2023

No incidents reported.

Mar 14, 2023

No incidents reported.

Mar 13, 2023

No incidents reported.

Mar 12, 2023

No incidents reported.

Mar 11, 2023

No incidents reported.