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All Systems Operational

About This Site

Welcome to the SafeNet Trusted Access status site for EU/US service zones. Included in this site is an option to subscribe to live service updates as well as see history of our service availability.

For service status of Classic service zone, please refer here https://status.sta.safenetid.com/.

EU Service Zone Operational
RADIUS Service Operational
SAML and OIDC Service Operational
Push OTP Service Operational
Authentication API (Token Validator) Operational
Policy Engine Operational
Self Service & Self-Enrollment Operational
User Portal Operational
Management API (BSIDCA) Operational
Synchronization Service Operational
STA Token Management Console Operational
STA Access Management Console Operational
Auto-Provisioning Service Operational
RASTA- REST API Service Operational
US Service Zone Operational
RADIUS Service Operational
SAML and OIDC Service Operational
Push OTP Service Operational
Authentication API (Token Validator) Operational
Policy Engine Operational
Self Service & Self-Enrollment Operational
User Portal Operational
Management API (BSIDCA) Operational
Synchronization Service Operational
STA Token Management Console Operational
STA Access Management Console Operational
Auto-Provisioning Service Operational
RASTA- REST API Service Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Start: 2020-12-05 10:00 UTC
End: 2020-12-05 14:00 UTC

Duration: 4 hours

Service Zone: US only

Maintenance Type: Disruptive – all internal services may be intermittently unavailable or available but with reduced functionality or performance.

On Saturday, 5th December 2020, starting at 10:00 UTC and continuing until 14:00 UTC (4 hours), our Operations team will be performing a disruptive maintenance on the US Service Zone only. This maintenance is part of the Next Generation Cloud Infrastructure (NGCI) project. As communicated earlier, all customers that currently whitelist SafeNet Trusted Access (STA) IP addresses must update their whitelists before 5th December 2020.

Failing to update your whitelists will prevent your organization from accessing STA starting 5th December 2020.

If you are not currently whitelisting the STA IP addresses, no further action is required on your part. For information on the NGCI project and whitelisting the STA IP addresses, please visit the NGCI resource page at https://supportportal.gemalto.com/csm?id=kb_article_view&sysparm_article=KB0022660.


Expected Impact:

During this four hour maintenance, you should expect that the service may not be available or available but with reduced functionality or performance. We will update this status dashboard as the maintenance progresses (https://status.safenetid.com/). The service will resume to full operation after the maintenance is complete.


If you have any questions, please open a case on your account by contacting Client Services team:

https://safenet.gemalto.com/technical-support/
• Email: technical.support.dis@thalesgroup.com
• United States: 800-545-6608
• International: +1-410-931-7520

We thank you for your continuous support and cooperation.

Thales Authentication and Access Management Cloud Services
Posted on Nov 17, 19:41 UTC
Past Incidents
Dec 1, 2020

No incidents reported today.

Nov 30, 2020

No incidents reported.

Nov 29, 2020

No incidents reported.

Nov 28, 2020

No incidents reported.

Nov 27, 2020

No incidents reported.

Nov 26, 2020

No incidents reported.

Nov 25, 2020

No incidents reported.

Nov 24, 2020

No incidents reported.

Nov 23, 2020

No incidents reported.

Nov 22, 2020

No incidents reported.

Nov 21, 2020

No incidents reported.

Nov 20, 2020

No incidents reported.

Nov 19, 2020

No incidents reported.

Nov 18, 2020
Resolved - This incident has been resolved.
Nov 18, 21:49 UTC
Monitoring - EU production ES Cloud November index fixing has been completed successfully.
Historical data now appears correctly in SAS console, STA console.

We will continue to monitor the situation until Monday, November 16th.
Nov 11, 21:15 UTC
Update - We are continuing to investigate this issue.
Nov 9, 04:01 UTC
Investigating - User’s activity logs for events that took place since November 1st 2020 are not displayed in the Assignment tab of the STA Token Management console. The activity logs are correctly displayed on other interfaces of the STA Token Management console and STA Access Management console: Snapshot tab, Access Logs page, Users page. We are investigating on this issue and working towards a resolution.
Nov 6, 15:54 UTC
Nov 17, 2020

No incidents reported.