In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 2024 - 02:00 UTC
Oct 10, 2024 - 02:00 UTC
Scheduled - A maintenance activity is planned on October 10th between 02:00 UTC to 04:00 UTC to conduct upgrades on our Cloud Security Platform protecting our SaaS based services.
All services are expected to function normally during the maintenance window.
What is the customer action item?
There is no customer action item required.
Need Assistance?
Our support team is here to assist you every step of the way. If you have any questions or concerns please don't hesitate to contact us at
https://supportportal.gemalto.com/csm?id=kb_article_view&sys_kb_id=42fb71b4db1be200fe0aff3dbf96199f&sysparm_article=KB0013367
or open a support ticket https://supportportal.thalesgroup.com
Oct 10, 2024 02:00-04:00 UTC
All services are expected to function normally during the maintenance window.
What is the customer action item?
There is no customer action item required.
Need Assistance?
Our support team is here to assist you every step of the way. If you have any questions or concerns please don't hesitate to contact us at
https://supportportal.gemalto.com/csm?id=kb_article_view&sys_kb_id=42fb71b4db1be200fe0aff3dbf96199f&sysparm_article=KB0013367
or open a support ticket https://supportportal.thalesgroup.com
Oct 10, 2024 02:00-04:00 UTC
About This Site
Welcome to the Thales Trusted Access Status Page service zones. Included in this site is an option to subscribe to live service updates as well as see history of our service availability.
STA Status Dashboards are consolidated to a single status page for all service zones as part of next generation cloud infrastructure consolidation.
This change will have no impact to existing subscribers. Status Dashboard contains now three sections for EU, US, and Classic service zones.
New subscribers are advised to deselect the service zones, which they are not interested in, during the sign-up process.
Users can also manage their subscriptions at any time by clicking the Manage your subscription link at the bottom of every email notification received from the Status Dashboard.
Classic Service Zone
Operational
Authentication Services
?
Operational
Admin Consoles
?
Operational
End User Services
?
Operational
Push Delivery
?
Operational
Management
?
Operational
EU Service Zone
Operational
Authentication Services
?
Operational
Admin Consoles
?
Operational
End User Services
?
Operational
Push Delivery
?
Operational
Management
?
Operational
US Service Zone
Under Maintenance
Authentication Services
?
Under Maintenance
Admin Consoles
?
Under Maintenance
End User Services
?
Under Maintenance
Push Delivery
?
Under Maintenance
Management
?
Under Maintenance
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
X
STA Service Zone
STA Service Zone
Once logged into their STA console accounts, both STA operators and users with access to the console can easily identify the STA Zone hosting their environment by checking the URL displayed.
- The following URLs refer to the following zone:
- STA Classic Zone: https://sta.safenetid.com/
- STA EU Zone: https://sta.eu.safenetid.com/
- STA US Zone: https://sta.us.safenetid.com/
STA Classic Zone
URL: https://sta.safenetid.com/home/dashboard.
STA Classic Zone Screenshot
STA Classic Zone Screenshot
STA EU Zone
URL: https://sta.eu.safenetid.com/home/dashboard.
STA EU Zone Screenshot
STA EU Zone Screenshot
STA US Zone
URL: https://sta.us.safenetid.com/home/dashboard.
STA US Zone Screenshot
STA US Zone Screenshot
X
Incident Categories
Operational
All systems are operational
Degraded Performance
- Authentication Services ? : One or more methods impacted but works intermittently i.e. RADIUS service
- Admin Console ? : One or both consoles are intermittently accessible and users cannot perform functionalities within console
- End User Services ? : One or more methods impacted and not accessible for users i.e. Self-Service
- Push Delivery ? : One or more methods impacted and not accessible for users i.e. Push OTP
- Management ? : One or more methods impacted and not accessible for users i.e. SOAP Management API
Partial Outage
- Authentication Services ? : One or more methods fails completely i.e. RADIUS
- Admin Console ? : Users are not able to access either one of the consoles
Major Outage
- Authentication Services ? : All the methods are down, all customers are impacted
- Admin Console ? : Users are not able to access both consoles, cannot log in completely
Maintenance
There is a planned upcoming maintenance.
Have questions or need help?
Technical Support Website
Technical Support Website
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