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EU Sync - Incident

Incident Report for SafeNet Trusted Access

Resolved

This incident has been resolved.
Posted Oct 15, 2024 - 09:58 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Oct 15, 2024 - 09:54 UTC

Identified

The issue has been identified and a fix is being implemented.
Posted Oct 15, 2024 - 09:54 UTC

Investigating

The SafeNet Trusted Access monitoring system has detected a problem with "Sync" for some customers.

Customers may see issues syncing user details from their user directory (eg: Active Directory)

The Thales incident response team is already investigating this problem and we will update you as soon as we have updates.
Posted Oct 15, 2024 - 08:56 UTC
This incident affected: EU Service Zone (Management).