Classic - STA Identity Provider (IDP), Policy Engine and Admin Console Upgrade
Scheduled Maintenance
Report for SafeNet Trusted Access
Completed
The scheduled maintenance has been completed.
Update
Phase 2 of the IDP (Identity Provider Service) upgrade was completed successfully and all functionalities are now available and working as expected. We will continue to monitor the service. If you you experience any issues, please contact our support team.
The policy engine update was unfortunately unsuccessful and will be performed at a later date after a review and plan has been completed.
The policy engine update was unfortunately unsuccessful and will be performed at a later date after a review and plan has been completed.
Update
Phase 1 of the IDP (Identity Provider Service) upgrade has now been completed successfully and traffic is now being directed to the new version of IDP. Authentications are being processed as expected.
However, the below mentioned functionalities will remain unavailable until the closure of this maintenance window:
STA Console
o Create / update / delete Application
o Application Sharing
o Update Kerberos configurations
o Update session timeout
o Tenant Initialization (First login to STA Console for new tenant)
REST API / RASTA
o Session Management APIs
SAS Console
o Delete Tenant
We will continue to test and monitor for the duration of the window. If you you experience any issues, please contact our support team.
However, the below mentioned functionalities will remain unavailable until the closure of this maintenance window:
STA Console
o Create / update / delete Application
o Application Sharing
o Update Kerberos configurations
o Update session timeout
o Tenant Initialization (First login to STA Console for new tenant)
REST API / RASTA
o Session Management APIs
SAS Console
o Delete Tenant
We will continue to test and monitor for the duration of the window. If you you experience any issues, please contact our support team.
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Scheduled
A Maintenance activity is planned on Tuesday, February 27, 2024 starting at 17:00 UTC to perform an upgrade to our Identity Provider Service (IDP), Policy Engine and Admin Console
During this maintenance window, the below functionalities will not be available.
STA Console
o Create / update / delete Application
o Application Sharing
o Update Kerberos configurations
o Update session timeout
o Tenant Initialization (First login to STA Console for new tenant)
REST API / RASTA
o Session Management APIs
SAS Console
o Delete Tenant
Policy Engine
o Create, update and delete policies and their associated scenarios
There will be no impact on user authentications and all other services will continue to work as expected.
During this maintenance window, the below functionalities will not be available.
STA Console
o Create / update / delete Application
o Application Sharing
o Update Kerberos configurations
o Update session timeout
o Tenant Initialization (First login to STA Console for new tenant)
REST API / RASTA
o Session Management APIs
SAS Console
o Delete Tenant
Policy Engine
o Create, update and delete policies and their associated scenarios
There will be no impact on user authentications and all other services will continue to work as expected.
This scheduled maintenance affected: Classic Service Zone (Admin Consoles, End User Services, Management).
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STA Service Zone
STA Service Zone
Once logged into their STA console accounts, both STA operators and users with access to the console can easily identify the STA Zone hosting their environment by checking the URL displayed.
- The following URLs refer to the following zone:
- STA Classic Zone: https://sta.safenetid.com/
- STA EU Zone: https://sta.eu.safenetid.com/
- STA US Zone: https://sta.us.safenetid.com/
STA Classic Zone
URL: https://sta.safenetid.com/home/dashboard.
STA Classic Zone Screenshot
STA Classic Zone Screenshot
STA EU Zone
URL: https://sta.eu.safenetid.com/home/dashboard.
STA EU Zone Screenshot
STA EU Zone Screenshot
STA US Zone
URL: https://sta.us.safenetid.com/home/dashboard.
STA US Zone Screenshot
STA US Zone Screenshot
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Incident Categories
Operational
All systems are operational
Degraded Performance
- Authentication Services ? : One or more methods impacted but works intermittently i.e. RADIUS service
- Admin Console ? : One or both consoles are intermittently accessible and users cannot perform functionalities within console
- End User Services ? : One or more methods impacted and not accessible for users i.e. Self-Service
- Push Delivery ? : One or more methods impacted and not accessible for users i.e. Push OTP
- Management ? : One or more methods impacted and not accessible for users i.e. SOAP Management API
Partial Outage
- Authentication Services ? : One or more methods fails completely i.e. RADIUS
- Admin Console ? : Users are not able to access either one of the consoles
Major Outage
- Authentication Services ? : All the methods are down, all customers are impacted
- Admin Console ? : Users are not able to access both consoles, cannot log in completely
Maintenance
There is a planned upcoming maintenance.
Have questions or need help?
Technical Support Website
Technical Support Website
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