STA EU Service Zone - Annual Disaster Recovery Drill
Scheduled Maintenance
Report for SafeNet Trusted Access
Completed
The scheduled maintenance has been completed.
Update
All services running as expected on the primary site. Scheduled activity completed.
Update
All remaining services have been verified as stable and running from the EU Primary site. We are still verifying the issues with PUSH notifications.
Update
We are currently seeing some issues with the PUSH notifications and we are actively looking into it.
Verifying
All core services have been verified as stable and running from the EU Primary site. Testing is undergoing for the remaining services.
Update
Testing is underway to ensure all services run on the EU Primary site.
Update
Failover to the Primary site is underway.
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Scheduled
Important Announcement: Disaster Recovery Test Scheduled for STA EU Service Zone
We want to ensure the utmost reliability and resilience of our STA systems to continue serving you effectively. To achieve this, we will be conducting a Disaster Recovery Test in the STA EU region on August 17, 2024 Saturday between 14:00UTC -16:00 UTC. As a part of this maintenance, we will be switching the traffic from the STA EU secondary service zone to the STA EU primary service zone.
What does this mean for STA EU Service Zone customers?
Please ensure the specified FQDNs and IP addresses are whitelisted for both EU regions, as below:
https://supportportal.gemalto.com/csm?id=kb_article_protected&sys_id=b7af9a474f1cbfcc102400818110c77e
Please refer to the Quick Help Guide for the EU Service Zone. This proactive measure will minimize disruptions during disaster recovery testing and ensure a seamless transition to recovery procedures. We kindly ask that you review and update your configurations to facilitate this smooth transition.
Need Assistance?
Our support team is here to assist you every step of the way. If you have any questions or concerns regarding this test, please don't hesitate to contact us at
https://supportportal.gemalto.com/csm?id=kb_article_view&sys_kb_id=42fb71b4db1be200fe0aff3dbf96199f&sysparm_article=KB0013367
or open a support ticket https://supportportal.thalesgroup.com
We want to ensure the utmost reliability and resilience of our STA systems to continue serving you effectively. To achieve this, we will be conducting a Disaster Recovery Test in the STA EU region on August 17, 2024 Saturday between 14:00UTC -16:00 UTC. As a part of this maintenance, we will be switching the traffic from the STA EU secondary service zone to the STA EU primary service zone.
What does this mean for STA EU Service Zone customers?
Please ensure the specified FQDNs and IP addresses are whitelisted for both EU regions, as below:
https://supportportal.gemalto.com/csm?id=kb_article_protected&sys_id=b7af9a474f1cbfcc102400818110c77e
Please refer to the Quick Help Guide for the EU Service Zone. This proactive measure will minimize disruptions during disaster recovery testing and ensure a seamless transition to recovery procedures. We kindly ask that you review and update your configurations to facilitate this smooth transition.
Need Assistance?
Our support team is here to assist you every step of the way. If you have any questions or concerns regarding this test, please don't hesitate to contact us at
https://supportportal.gemalto.com/csm?id=kb_article_view&sys_kb_id=42fb71b4db1be200fe0aff3dbf96199f&sysparm_article=KB0013367
or open a support ticket https://supportportal.thalesgroup.com
This scheduled maintenance affected: EU Service Zone (Authentication Services, Admin Consoles, End User Services, Push Delivery, Management).
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STA Service Zone
STA Service Zone
Once logged into their STA console accounts, both STA operators and users with access to the console can easily identify the STA Zone hosting their environment by checking the URL displayed.
- The following URLs refer to the following zone:
- STA Classic Zone: https://sta.safenetid.com/
- STA EU Zone: https://sta.eu.safenetid.com/
- STA US Zone: https://sta.us.safenetid.com/
STA Classic Zone
URL: https://sta.safenetid.com/home/dashboard.
STA Classic Zone Screenshot
STA Classic Zone Screenshot
STA EU Zone
URL: https://sta.eu.safenetid.com/home/dashboard.
STA EU Zone Screenshot
STA EU Zone Screenshot
STA US Zone
URL: https://sta.us.safenetid.com/home/dashboard.
STA US Zone Screenshot
STA US Zone Screenshot
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Incident Categories
Operational
All systems are operational
Degraded Performance
- Authentication Services ? : One or more methods impacted but works intermittently i.e. RADIUS service
- Admin Console ? : One or both consoles are intermittently accessible and users cannot perform functionalities within console
- End User Services ? : One or more methods impacted and not accessible for users i.e. Self-Service
- Push Delivery ? : One or more methods impacted and not accessible for users i.e. Push OTP
- Management ? : One or more methods impacted and not accessible for users i.e. SOAP Management API
Partial Outage
- Authentication Services ? : One or more methods fails completely i.e. RADIUS
- Admin Console ? : Users are not able to access either one of the consoles
Major Outage
- Authentication Services ? : All the methods are down, all customers are impacted
- Admin Console ? : Users are not able to access both consoles, cannot log in completely
Maintenance
There is a planned upcoming maintenance.
Have questions or need help?
Technical Support Website
Technical Support Website
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