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STA EU Service Zone - Annual Disaster Recovery Drill
Scheduled Maintenance Report for SafeNet Trusted Access
Completed
The scheduled maintenance has been completed.
Posted Aug 17, 2024 - 16:00 UTC
Update
All services running as expected on the primary site. Scheduled activity completed.
Posted Aug 17, 2024 - 15:42 UTC
Update
All remaining services have been verified as stable and running from the EU Primary site. We are still verifying the issues with PUSH notifications.
Posted Aug 17, 2024 - 15:13 UTC
Update
We are currently seeing some issues with the PUSH notifications and we are actively looking into it.
Posted Aug 17, 2024 - 14:57 UTC
Verifying
All core services have been verified as stable and running from the EU Primary site. Testing is undergoing for the remaining services.
Posted Aug 17, 2024 - 14:44 UTC
Update
Testing is underway to ensure all services run on the EU Primary site.
Posted Aug 17, 2024 - 14:29 UTC
Update
Failover to the Primary site is underway.
Posted Aug 17, 2024 - 14:11 UTC
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Aug 17, 2024 - 14:00 UTC
Scheduled
Important Announcement: Disaster Recovery Test Scheduled for STA EU Service Zone

We want to ensure the utmost reliability and resilience of our STA systems to continue serving you effectively. To achieve this, we will be conducting a Disaster Recovery Test in the STA EU region on August 17, 2024 Saturday between 14:00UTC -16:00 UTC. As a part of this maintenance, we will be switching the traffic from the STA EU secondary service zone to the STA EU primary service zone.

What does this mean for STA EU Service Zone customers?

Please ensure the specified FQDNs and IP addresses are whitelisted for both EU regions, as below:

https://supportportal.gemalto.com/csm?id=kb_article_protected&sys_id=b7af9a474f1cbfcc102400818110c77e

Please refer to the Quick Help Guide for the EU Service Zone. This proactive measure will minimize disruptions during disaster recovery testing and ensure a seamless transition to recovery procedures. We kindly ask that you review and update your configurations to facilitate this smooth transition.

Need Assistance?

Our support team is here to assist you every step of the way. If you have any questions or concerns regarding this test, please don't hesitate to contact us at

https://supportportal.gemalto.com/csm?id=kb_article_view&sys_kb_id=42fb71b4db1be200fe0aff3dbf96199f&sysparm_article=KB0013367
or open a support ticket https://supportportal.thalesgroup.com
Posted Aug 06, 2024 - 17:46 UTC
This scheduled maintenance affected: EU Service Zone (Authentication Services, Admin Consoles, End User Services, Push Delivery, Management).