STA US Service Zone - Annual Disaster Recovery Drill
Scheduled Maintenance Report for SafeNet Trusted Access
The scheduled maintenance has been completed.
Posted May 11, 2024 - 18:00 UTC
All services running as expected on the primary site. Failback completed
Posted May 11, 2024 - 17:56 UTC
The failback from the secondary site to our primary site has now commenced.
Posted May 11, 2024 - 17:17 UTC
All services on the secondary site are running fine and working as expected. We will be conducting the failback to the primary site at 17:15 UTC.
Posted May 11, 2024 - 15:15 UTC
Failover to the secondary site is completed successfully and all the services are running from the secondary site. We are seeing some issues with PUSH notifications on Windows devices and we are actively looking into it.
Posted May 11, 2024 - 14:44 UTC
GCP US to GCP US secondary site is starting
Posted May 11, 2024 - 14:03 UTC
Testing fail over to secondary site has started
Posted May 11, 2024 - 14:01 UTC
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted May 11, 2024 - 14:00 UTC
Important Announcement: Disaster Recovery Test Scheduled for STA US Service Zone

We want to ensure the utmost reliability and resilience of our STA systems to continue serving you effectively. To achieve this, we will be conducting a Disaster Recovery Test in the STA US region on May 11, 2024 between 14:00 UTC-18:00 UTC

What does this mean for STA US Service Zone customers?

Please ensure the specified IP addresses/source URLs are whitelisted, as below:


Please refer to the Quick Help Guide for the US Service zone. Taking this proactive step will minimize disruptions during the downtime of the STA US primary zone and facilitate a smooth transition to disaster recovery measures. We kindly ask you to prepare by reviewing and updating your configurations to ensure a smooth transition.

Need Assistance?

Our support team is here to assist you every step of the way. If you have any questions or concerns regarding this test, please don't hesitate to contact us at

or open a support ticket https://supportportal.thalesgroup.com
Posted Apr 25, 2024 - 17:36 UTC
This scheduled maintenance affected: US Service Zone (Authentication Services, Admin Consoles, End User Services, Push Delivery, Management).