STA US Service Zone - Annual Disaster Recovery Drill
Scheduled Maintenance
Report for SafeNet Trusted Access
Completed
The scheduled maintenance has been completed.
Update
All services running as expected on the primary site. Failback completed
Update
The failback from the secondary site to our primary site has now commenced.
Update
All services on the secondary site are running fine and working as expected. We will be conducting the failback to the primary site at 17:15 UTC.
Update
Failover to the secondary site is completed successfully and all the services are running from the secondary site. We are seeing some issues with PUSH notifications on Windows devices and we are actively looking into it.
Update
GCP US to GCP US secondary site is starting
Update
Testing fail over to secondary site has started
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Scheduled
Important Announcement: Disaster Recovery Test Scheduled for STA US Service Zone
We want to ensure the utmost reliability and resilience of our STA systems to continue serving you effectively. To achieve this, we will be conducting a Disaster Recovery Test in the STA US region on May 11, 2024 between 14:00 UTC-18:00 UTC
What does this mean for STA US Service Zone customers?
Please ensure the specified IP addresses/source URLs are whitelisted, as below:
https://www6.thalesgroup.com/e/51442/af9a474f1cbfcc102400818110c77e/dswr5r/1187251546?h=7gMSa8k9NrHWa62nlNG5KGPU6HMP-TR28hupjys9CZA
Please refer to the Quick Help Guide for the US Service zone. Taking this proactive step will minimize disruptions during the downtime of the STA US primary zone and facilitate a smooth transition to disaster recovery measures. We kindly ask you to prepare by reviewing and updating your configurations to ensure a smooth transition.
Need Assistance?
Our support team is here to assist you every step of the way. If you have any questions or concerns regarding this test, please don't hesitate to contact us at
https://supportportal.gemalto.com/csm?id=kb_article_view&sys_kb_id=42fb71b4db1be200fe0aff3dbf96199f&sysparm_article=KB0013367
or open a support ticket https://supportportal.thalesgroup.com
We want to ensure the utmost reliability and resilience of our STA systems to continue serving you effectively. To achieve this, we will be conducting a Disaster Recovery Test in the STA US region on May 11, 2024 between 14:00 UTC-18:00 UTC
What does this mean for STA US Service Zone customers?
Please ensure the specified IP addresses/source URLs are whitelisted, as below:
https://www6.thalesgroup.com/e/51442/af9a474f1cbfcc102400818110c77e/dswr5r/1187251546?h=7gMSa8k9NrHWa62nlNG5KGPU6HMP-TR28hupjys9CZA
Please refer to the Quick Help Guide for the US Service zone. Taking this proactive step will minimize disruptions during the downtime of the STA US primary zone and facilitate a smooth transition to disaster recovery measures. We kindly ask you to prepare by reviewing and updating your configurations to ensure a smooth transition.
Need Assistance?
Our support team is here to assist you every step of the way. If you have any questions or concerns regarding this test, please don't hesitate to contact us at
https://supportportal.gemalto.com/csm?id=kb_article_view&sys_kb_id=42fb71b4db1be200fe0aff3dbf96199f&sysparm_article=KB0013367
or open a support ticket https://supportportal.thalesgroup.com
This scheduled maintenance affected: US Service Zone (Authentication Services, Admin Consoles, End User Services, Push Delivery, Management).
X
STA Service Zone
STA Service Zone
Once logged into their STA console accounts, both STA operators and users with access to the console can easily identify the STA Zone hosting their environment by checking the URL displayed.
- The following URLs refer to the following zone:
- STA Classic Zone: https://sta.safenetid.com/
- STA EU Zone: https://sta.eu.safenetid.com/
- STA US Zone: https://sta.us.safenetid.com/
STA Classic Zone
URL: https://sta.safenetid.com/home/dashboard.
STA Classic Zone Screenshot
STA Classic Zone Screenshot
STA EU Zone
URL: https://sta.eu.safenetid.com/home/dashboard.
STA EU Zone Screenshot
STA EU Zone Screenshot
STA US Zone
URL: https://sta.us.safenetid.com/home/dashboard.
STA US Zone Screenshot
STA US Zone Screenshot
X
Incident Categories
Operational
All systems are operational
Degraded Performance
- Authentication Services ? : One or more methods impacted but works intermittently i.e. RADIUS service
- Admin Console ? : One or both consoles are intermittently accessible and users cannot perform functionalities within console
- End User Services ? : One or more methods impacted and not accessible for users i.e. Self-Service
- Push Delivery ? : One or more methods impacted and not accessible for users i.e. Push OTP
- Management ? : One or more methods impacted and not accessible for users i.e. SOAP Management API
Partial Outage
- Authentication Services ? : One or more methods fails completely i.e. RADIUS
- Admin Console ? : Users are not able to access either one of the consoles
Major Outage
- Authentication Services ? : All the methods are down, all customers are impacted
- Admin Console ? : Users are not able to access both consoles, cannot log in completely
Maintenance
There is a planned upcoming maintenance.
Have questions or need help?
Technical Support Website
Technical Support Website
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