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Back-End Infrastructure Maintenance

Scheduled Maintenance Report for SafeNet Trusted Access

Completed

The scheduled maintenance has been completed.
Posted Sep 30, 2023 - 03:30 UTC

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Sep 30, 2023 - 03:00 UTC

Scheduled

We will be conducting maintenance on a back-end system on September 30th 2023 between 03:00 UTC and 03:30 UTC. During this maintenance window the SAML/OIDC authentication and console services may be unavailable for up to 5 minutes. Retrying the login attempt might work during this time frame. However, after the maintenance is complete, all services will return to their normal operational state.

Please note that Raidus authentication will be unaffected and will continue to function as expected.

What is the customer action item?

-There is no customer action item required.

What is the customer impact?

- SAML/OIDC authentication and console services may be unavailable for up to 5 minutes. Retrying the access might work.

If you have any questions, please open a case on your account by contacting the Client Services team:
• Support Portal: https://supportportal.thalesgroup.com/csm
• Phone: https://supportportal.thalesgroup.com/csm?id=kb_article_view&sysparm_article=KB0013367
Posted Sep 25, 2023 - 18:36 UTC
This scheduled maintenance affected: EU Service Zone (Authentication Services, Admin Consoles, End User Services, Push Delivery, Management), US Service Zone (Authentication Services, Admin Consoles, End User Services, Push Delivery, Management), and Classic Service Zone (Authentication Services, Admin Consoles, End User Services, Push Delivery, Management).