Classic Authentication and Console Issue for some customers
Incident
Report for SafeNet Trusted Access
Postmortem
Resolved
The issue has been resolved and, where necessary, corrective action was taken for the customers affected.
We have no reason to suspect this issue should reoccur, however, we are monitoring closely in case.
The Thales Incident Response Team is closely monitoring the service stability. This incident is now closed.
We have no reason to suspect this issue should reoccur, however, we are monitoring closely in case.
The Thales Incident Response Team is closely monitoring the service stability. This incident is now closed.
Identified
We have begun restorative efforts and should see success within the next few minutes. We will update after we have confirmed.
Investigating
The SafeNet Trusted Access monitoring system has detected a problem with Authentication and Console access for a small subset of customers.
The Thales Incident Response Team is actively investigating this problem and we believe we have isolated the source of problem. We will update this incident with additional information as it becomes available.
The Thales Incident Response Team is actively investigating this problem and we believe we have isolated the source of problem. We will update this incident with additional information as it becomes available.
This incident affected: Classic Service Zone (Authentication Services, Admin Consoles).
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STA Service Zone
STA Service Zone
Once logged into their STA console accounts, both STA operators and users with access to the console can easily identify the STA Zone hosting their environment by checking the URL displayed.
- The following URLs refer to the following zone:
- STA Classic Zone: https://sta.safenetid.com/
- STA EU Zone: https://sta.eu.safenetid.com/
- STA US Zone: https://sta.us.safenetid.com/
STA Classic Zone
URL: https://sta.safenetid.com/home/dashboard.
STA Classic Zone Screenshot
STA Classic Zone Screenshot
STA EU Zone
URL: https://sta.eu.safenetid.com/home/dashboard.
STA EU Zone Screenshot
STA EU Zone Screenshot
STA US Zone
URL: https://sta.us.safenetid.com/home/dashboard.
STA US Zone Screenshot
STA US Zone Screenshot
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Incident Categories
Operational
All systems are operational
Degraded Performance
- Authentication Services ? : One or more methods impacted but works intermittently i.e. RADIUS service
- Admin Console ? : One or both consoles are intermittently accessible and users cannot perform functionalities within console
- End User Services ? : One or more methods impacted and not accessible for users i.e. Self-Service
- Push Delivery ? : One or more methods impacted and not accessible for users i.e. Push OTP
- Management ? : One or more methods impacted and not accessible for users i.e. SOAP Management API
Partial Outage
- Authentication Services ? : One or more methods fails completely i.e. RADIUS
- Admin Console ? : Users are not able to access either one of the consoles
Major Outage
- Authentication Services ? : All the methods are down, all customers are impacted
- Admin Console ? : Users are not able to access both consoles, cannot log in completely
Maintenance
There is a planned upcoming maintenance.
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