SafeNet Trusted Access - EU/US Zone Status - SDR Published - EU STA Console

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SDR Published - EU STA Console - Disruption

Incident Report for SafeNet Trusted Access - EU/US Zone

Postmortem

SDR/RCA available here

Posted May 06, 2021 - 23:39 UTC

Resolved

Console and Authentication services are now up and stable.

Posted May 03, 2021 - 09:10 UTC

Update

The disruption to the "STA Console" has been fixed.

We are currently testing and monitoring to ensure all services are up and stable.

Posted May 03, 2021 - 09:02 UTC

Update

Restoration efforts are taking longer than expected. The team is still engaged in attempting to bring services back online.

We will provide updates as they become available

Posted May 03, 2021 - 08:31 UTC

Identified

The team is still engaged in restorative efforts to bring services back online.

We hope to have positive results within the next 15 minutes.

Posted May 03, 2021 - 08:13 UTC

Update

The Thales incident response team is currently working towards service restoration.

We will provide further updates as they become available.

Posted May 03, 2021 - 07:27 UTC

Investigating

The SafeNet Trusted Access monitoring system has detected a problem with STA Console and Authentication Services for some customers.

The Thales incident response team is already investigating this problem and we will update you as soon as we have updates.

Posted May 03, 2021 - 06:53 UTC

This incident affected: EU Service Zone (Authentication Services).

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