SDR Published - EU STA Console - Disruption
Incident
Report for SafeNet Trusted Access
Postmortem
Resolved
Console and Authentication services are now up and stable.
Update
The disruption to the "STA Console" has been fixed.
We are currently testing and monitoring to ensure all services are up and stable.
We are currently testing and monitoring to ensure all services are up and stable.
Update
Restoration efforts are taking longer than expected. The team is still engaged in attempting to bring services back online.
We will provide updates as they become available
We will provide updates as they become available
Identified
The team is still engaged in restorative efforts to bring services back online.
We hope to have positive results within the next 15 minutes.
We hope to have positive results within the next 15 minutes.
Update
The Thales incident response team is currently working towards service restoration.
We will provide further updates as they become available.
We will provide further updates as they become available.
Investigating
The SafeNet Trusted Access monitoring system has detected a problem with STA Console and Authentication Services for some customers.
The Thales incident response team is already investigating this problem and we will update you as soon as we have updates.
The Thales incident response team is already investigating this problem and we will update you as soon as we have updates.
This incident affected: EU Service Zone (Authentication Services).
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STA Service Zone
STA Service Zone
Once logged into their STA console accounts, both STA operators and users with access to the console can easily identify the STA Zone hosting their environment by checking the URL displayed.
- The following URLs refer to the following zone:
- STA Classic Zone: https://sta.safenetid.com/
- STA EU Zone: https://sta.eu.safenetid.com/
- STA US Zone: https://sta.us.safenetid.com/
STA Classic Zone
URL: https://sta.safenetid.com/home/dashboard.
STA Classic Zone Screenshot
STA Classic Zone Screenshot
STA EU Zone
URL: https://sta.eu.safenetid.com/home/dashboard.
STA EU Zone Screenshot
STA EU Zone Screenshot
STA US Zone
URL: https://sta.us.safenetid.com/home/dashboard.
STA US Zone Screenshot
STA US Zone Screenshot
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Incident Categories
Operational
All systems are operational
Degraded Performance
- Authentication Services ? : One or more methods impacted but works intermittently i.e. RADIUS service
- Admin Console ? : One or both consoles are intermittently accessible and users cannot perform functionalities within console
- End User Services ? : One or more methods impacted and not accessible for users i.e. Self-Service
- Push Delivery ? : One or more methods impacted and not accessible for users i.e. Push OTP
- Management ? : One or more methods impacted and not accessible for users i.e. SOAP Management API
Partial Outage
- Authentication Services ? : One or more methods fails completely i.e. RADIUS
- Admin Console ? : Users are not able to access either one of the consoles
Major Outage
- Authentication Services ? : All the methods are down, all customers are impacted
- Admin Console ? : Users are not able to access both consoles, cannot log in completely
Maintenance
There is a planned upcoming maintenance.
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