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Classic - Radius Service Incident

Incident Report for SafeNet Trusted Access

Postmortem

This incident was created erroneously due to an error in the alerting automation. All core services have remained at normal response levels with no impact on the customer side.

Posted Nov 23, 2023 - 16:01 UTC

Resolved

This incident has been resolved.
Posted Nov 15, 2023 - 07:31 UTC

Investigating

The SafeNet Trusted Access monitoring system has detected a problem with "Radius Service " for some customers.

Issues with RADIUS will impede your access to VPN and other network assets.

The Thales incident response team is already investigating this problem and we will update you as soon as we have updates.
Posted Nov 15, 2023 - 07:24 UTC
This incident affected: Classic Service Zone (Authentication Services).