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EU - Admin Console Incident

Incident Report for SafeNet Trusted Access

Postmortem

Posted May 30, 2024 - 06:16 UTC

Resolved

This incident has been resolved.
Posted Apr 07, 2024 - 05:44 UTC

Monitoring

We've taken remediation steps and are monitoring for continued stability.
Posted Apr 07, 2024 - 05:31 UTC

Update

Remediation steps have proven unsuccessful so far. Investigating further.
Posted Apr 07, 2024 - 03:33 UTC

Update

We are currently attempting to rectify the issue.
Posted Apr 07, 2024 - 03:03 UTC

Investigating

The SafeNet Trusted Access monitoring system has detected a potential issue accessing the Admin Consoles.

We are seeing intermittent failures with STA Console login

Issues in Admin console may have an impact on your ability to access and manage tokens, users, provisioning, policies, application configuration, and other management operations.

The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.
Posted Apr 07, 2024 - 02:20 UTC
This incident affected: EU Service Zone (Admin Consoles).