SDR Published - EU Self-Service Portal - Disruption
Incident
Report for SafeNet Trusted Access - EU/US Zone
Postmortem
Resolved
The disruption to the "Self-Service Portal" has now been investigated and where necessary corrective action taken for those customers affected.
This disruption has now been resolved
This disruption has now been resolved
Update
We are still investigating and troubleshooting the intermittent issues with logging into the Self Service portal.
We hope to have updates and a resolution shortly.
We hope to have updates and a resolution shortly.
Update
The Thales incident response team is currently working towards service restoration.
The issue is intermittent in nature and affects login to the Self-Service portal.
We will provide further updates as they become available.
The issue is intermittent in nature and affects login to the Self-Service portal.
We will provide further updates as they become available.
Investigating
The SafeNet Trusted Access monitoring system has detected a problem with "Self-Service Portal" for some customers.
The Thales incident response team is already investigating this problem and we will update you as soon as we have updates.
The Thales incident response team is already investigating this problem and we will update you as soon as we have updates.
