EU - Admin Console Access and SAML/OIDC Authentication Incident
Incident Report for SafeNet Trusted Access
Posted Oct 30, 2023 - 18:14 UTC

The Problem with the Console Access, API and SAML Authentication has been resolved and, where necessary, corrective action was taken for the customers affected.

The Thales Incident Response Team is closely monitoring the service stability. This incident is now closed.
Posted Oct 07, 2023 - 06:57 UTC
We've taken steps to remedy the issue and services appear to have stabilized. We will continue to monitor and test.
Posted Oct 07, 2023 - 06:53 UTC
The SafeNet Trusted Access monitoring system has detected a problem with Console Access, API and SAML Authentication for some customers.

Issues in Admin console may have an impact on your ability to access and manage tokens, users, provisioning, policies, application configuration, and other management operations.

SAML/OIDC Authentication issues can affect users ability to authenticate or access business applications configured with STA.

The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.
Posted Oct 07, 2023 - 06:40 UTC
This incident affected: EU Service Zone (Authentication Services, Admin Consoles, End User Services).