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STA US - Backend Infrastructure Maintenance

Scheduled Maintenance Report for SafeNet Trusted Access

Completed

The scheduled maintenance has been completed.
Posted Aug 14, 2025 - 22:00 UTC

Update

Fail back has been completed and we will continue to test and monitor. We will provide updates should the testing find any abnormalities.
Posted Aug 14, 2025 - 21:12 UTC

Update

We are now beginning the fail back to the Primary site.
Posted Aug 14, 2025 - 21:02 UTC

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Aug 13, 2025 - 22:54 UTC

Scheduled

The maintenance work is underway and we will fail back to the primary site around 21:00 UTC tomorrow.
Posted Aug 13, 2025 - 22:53 UTC

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Aug 13, 2025 - 22:25 UTC

Scheduled

We have completed our tests and all services are running nominally from the Secondary Site
Posted Aug 13, 2025 - 22:24 UTC

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Aug 13, 2025 - 22:07 UTC

Scheduled

We have failed over the secondary site and are currently testing.
Posted Aug 13, 2025 - 22:06 UTC

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Aug 13, 2025 - 22:02 UTC

Scheduled

We will begin the fail over to the Secondary site momentarily.
Posted Aug 13, 2025 - 22:02 UTC

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Aug 13, 2025 - 22:00 UTC

Scheduled

We will be conducting a backend infrastructure maintenance activity from 22:00 UTC August 13, to 22:00 UTC August 14, 2025. During this period, we will conduct upgrades on our backend services.

To reduce risk and lower potential impact, we will be failing our services over to our Secondary Site for the duration of the window. The failover will take place at the beginning of the window and the faiback is expected to take place at 21:00 UTC on the 14th. The remaining hour is reserved for testing and validation.

There may be a brief service degradation of up to 5 minutes for all STA services during failover and failback activities.

What does this mean for STA US region customers?
Your Role in Ensuring Continuity : Please ensure the specified IP addresses/source URLs are whitelisted, as outlined in the in this support article and refer to the Quick Help Guide for the US Service zone.

Taking this proactive step will minimize disruptions during the downtime of the STA US primary zone and facilitate a smooth transition to disaster recovery measures. We kindly ask you to prepare by reviewing and updating your configurations to ensure a smooth transition.

All services will continue to function as expected during the window excluding the failover and failback activity.

We appreciate your understanding and thank you for your patience as we continue to improve your experience. If you have any questions or concerns, please reach out to our Client Services team: • https://supportportal.thalesgroup.com/ • United States: 800-545-6608 • International: +1-410-931-7520
Posted Jul 31, 2025 - 16:06 UTC
This scheduled maintenance affected: US Service Zone (Authentication Services, Admin Consoles, End User Services, Push Delivery, Management).