STA EU - Backend Infrastructure Maintenance
Scheduled Maintenance
Report for SafeNet Trusted Access
Completed
The scheduled maintenance has been completed.
Update
All tests passed, and services are running as expected from the primary site.
Update
We have failed back to the Primary site and are undergoing testing.
Update
The planned maintenance on the primary site has been completed. We will begin the failback from the secondary site in the next 15 minutes.
Update
We have completed our tests, and all our core services are running nominally from the Secondary Site. We are seeing some issues with the enrollment of new Mobilepass+ tokens through the inline enrollment service on the secondary site, and the team is investigating.
The maintenance work on the primary site is underway, and we will fail back to the primary site tomorrow around 14:00 UTC.
The maintenance work on the primary site is underway, and we will fail back to the primary site tomorrow around 14:00 UTC.
Verifying
We have completed the failover to the secondary site and are currently testing.
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Scheduled
We will be conducting a backend infrastructure maintenance activity from 15:00 UTC February 21, to 15:00 UTC February 22, 2022. During this period, we will conduct upgrades on our backend services.
To reduce risk and lower potential impact, we will be failing our services over to our Secondary Site for the duration of the window. The failover will take place at the beginning of the window, and the failback is expected to occur at 14:00 UTC on the 22nd. The remaining hour is reserved for testing and validation.
There may be a brief service degradation of up to 5 minutes for all STA services during failover and failback activities.
What does this mean for STA EU region customers?
Your Role in Ensuring Continuity: Please ensure the specified IP addresses/source URLs are whitelisted, as outlined in the in this support article and refer to the Quick Help Guide for the EU Service zone.
Taking this proactive step will minimize disruptions during the downtime of the STA EU primary zone and facilitate a smooth transition to disaster recovery measures. We kindly ask you to prepare by reviewing and updating your configurations to ensure a smooth transition.
All services will continue to function as expected during the window, excluding the failover and failback activity.
We appreciate your understanding and thank you for your patience as we continue to improve your experience. If you have any questions or concerns, please reach out to our Client Services team:
• https://supportportal.thalesgroup.com/
• United States: 800-545-6608
• International: +1-410-931-7520
To reduce risk and lower potential impact, we will be failing our services over to our Secondary Site for the duration of the window. The failover will take place at the beginning of the window, and the failback is expected to occur at 14:00 UTC on the 22nd. The remaining hour is reserved for testing and validation.
There may be a brief service degradation of up to 5 minutes for all STA services during failover and failback activities.
What does this mean for STA EU region customers?
Your Role in Ensuring Continuity: Please ensure the specified IP addresses/source URLs are whitelisted, as outlined in the in this support article and refer to the Quick Help Guide for the EU Service zone.
Taking this proactive step will minimize disruptions during the downtime of the STA EU primary zone and facilitate a smooth transition to disaster recovery measures. We kindly ask you to prepare by reviewing and updating your configurations to ensure a smooth transition.
All services will continue to function as expected during the window, excluding the failover and failback activity.
We appreciate your understanding and thank you for your patience as we continue to improve your experience. If you have any questions or concerns, please reach out to our Client Services team:
• https://supportportal.thalesgroup.com/
• United States: 800-545-6608
• International: +1-410-931-7520
This scheduled maintenance affected: EU Service Zone (Authentication Services, Admin Consoles, End User Services, Push Delivery, Management).
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STA Service Zone
STA Service Zone
Once logged into their STA console accounts, both STA operators and users with access to the console can easily identify the STA Zone hosting their environment by checking the URL displayed.
- The following URLs refer to the following zone:
- STA Classic Zone: https://sta.safenetid.com/
- STA EU Zone: https://sta.eu.safenetid.com/
- STA US Zone: https://sta.us.safenetid.com/
STA Classic Zone
URL: https://sta.safenetid.com/home/dashboard.
STA Classic Zone Screenshot
STA Classic Zone Screenshot
STA EU Zone
URL: https://sta.eu.safenetid.com/home/dashboard.
STA EU Zone Screenshot
STA EU Zone Screenshot
STA US Zone
URL: https://sta.us.safenetid.com/home/dashboard.
STA US Zone Screenshot
STA US Zone Screenshot
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Incident Categories
Operational
All systems are operational
Degraded Performance
- Authentication Services ? : One or more methods impacted but works intermittently i.e. RADIUS service
- Admin Console ? : One or both consoles are intermittently accessible and users cannot perform functionalities within console
- End User Services ? : One or more methods impacted and not accessible for users i.e. Self-Service
- Push Delivery ? : One or more methods impacted and not accessible for users i.e. Push OTP
- Management ? : One or more methods impacted and not accessible for users i.e. SOAP Management API
Partial Outage
- Authentication Services ? : One or more methods fails completely i.e. RADIUS
- Admin Console ? : Users are not able to access either one of the consoles
Major Outage
- Authentication Services ? : All the methods are down, all customers are impacted
- Admin Console ? : Users are not able to access both consoles, cannot log in completely
Maintenance
There is a planned upcoming maintenance.
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