Classic Admin Console - Incident
Incident
Report for SafeNet Trusted Access
Postmortem
Resolved
The services have remained stable and the steps we have taken have worked. We will close this incident
Update
The service has remained stable, however, the underlying issue persists so we will keep this incident open until we are confident the root of the issue is resolved.
Monitoring
Console access appears to have been restored. We are continuing to monitor and test.
Update
Please use this link to go directly to the SAS Management Console
https://cloud.safenet-inc.com/console/?login=classic
https://cloud.safenet-inc.com/console/?login=classic
Identified
The incident has not fully resolved. We are seeing some issues logging into the console that persist. We are attempting to restore access.
Monitoring
We have corrected the issue and are now monitoring for stability.
Investigating
The SafeNet Trusted Access monitoring system has detected a potential issue accessing the Admin Consoles and SAML Authentication.
This may also affect API requests.
The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.
This may also affect API requests.
The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.
This incident affected: Classic Service Zone (Admin Consoles).
