Classic Admin Console - Incident
Incident
Report for SafeNet Trusted Access
Postmortem
Resolved
The services have remained stable and the steps we have taken have worked. We will close this incident
Update
The service has remained stable, however, the underlying issue persists so we will keep this incident open until we are confident the root of the issue is resolved.
Monitoring
Console access appears to have been restored. We are continuing to monitor and test.
Update
Please use this link to go directly to the SAS Management Console
https://cloud.safenet-inc.com/console/?login=classic
https://cloud.safenet-inc.com/console/?login=classic
Identified
The incident has not fully resolved. We are seeing some issues logging into the console that persist. We are attempting to restore access.
Monitoring
We have corrected the issue and are now monitoring for stability.
Investigating
The SafeNet Trusted Access monitoring system has detected a potential issue accessing the Admin Consoles and SAML Authentication.
This may also affect API requests.
The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.
This may also affect API requests.
The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.
This incident affected: Classic Service Zone (Admin Consoles).
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STA Service Zone
STA Service Zone
Once logged into their STA console accounts, both STA operators and users with access to the console can easily identify the STA Zone hosting their environment by checking the URL displayed.
- The following URLs refer to the following zone:
- STA Classic Zone: https://sta.safenetid.com/
- STA EU Zone: https://sta.eu.safenetid.com/
- STA US Zone: https://sta.us.safenetid.com/
STA Classic Zone
URL: https://sta.safenetid.com/home/dashboard.
STA Classic Zone Screenshot
STA Classic Zone Screenshot
STA EU Zone
URL: https://sta.eu.safenetid.com/home/dashboard.
STA EU Zone Screenshot
STA EU Zone Screenshot
STA US Zone
URL: https://sta.us.safenetid.com/home/dashboard.
STA US Zone Screenshot
STA US Zone Screenshot
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Incident Categories
Operational
All systems are operational
Degraded Performance
- Authentication Services ? : One or more methods impacted but works intermittently i.e. RADIUS service
- Admin Console ? : One or both consoles are intermittently accessible and users cannot perform functionalities within console
- End User Services ? : One or more methods impacted and not accessible for users i.e. Self-Service
- Push Delivery ? : One or more methods impacted and not accessible for users i.e. Push OTP
- Management ? : One or more methods impacted and not accessible for users i.e. SOAP Management API
Partial Outage
- Authentication Services ? : One or more methods fails completely i.e. RADIUS
- Admin Console ? : Users are not able to access either one of the consoles
Major Outage
- Authentication Services ? : All the methods are down, all customers are impacted
- Admin Console ? : Users are not able to access both consoles, cannot log in completely
Maintenance
There is a planned upcoming maintenance.
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