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EU - Admin Console Incident

Incident Report for SafeNet Trusted Access

Postmortem

Posted Jul 31, 2025 - 23:31 UTC

Resolved

This incident has been resolved.
Posted Jul 22, 2025 - 17:02 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jul 22, 2025 - 17:00 UTC

Identified

The issue has been identified and a fix is being implemented.
Posted Jul 22, 2025 - 16:55 UTC

Update

We are continuing to investigate this issue.
Posted Jul 22, 2025 - 16:47 UTC

Update

We are continuing to investigate this issue.
Posted Jul 22, 2025 - 16:45 UTC

Investigating

The SafeNet Trusted Access monitoring system has detected a potential issue accessing the Admin Consoles.

Issues in Admin console may have an impact on your ability to access and manage tokens, users, provisioning, policies, application configuration, and other management operations.

The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.
Posted Jul 22, 2025 - 16:32 UTC
This incident affected: EU Service Zone (Admin Consoles).