US Zone - Policy Engine Maintenance
Scheduled Maintenance
Report for SafeNet Trusted Access
Completed
The scheduled maintenance has been completed.
Update
The STA Policy Engine update is completed successfully. All services are working as expected.
If you have any questions or concerns, please reach out to our Client Services team:
• https://supportportal.thalesgroup.com/
• United States: 800-545-6608
• International: +1-410-931-7520
If you have any questions or concerns, please reach out to our Client Services team:
• https://supportportal.thalesgroup.com/
• United States: 800-545-6608
• International: +1-410-931-7520
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Scheduled
A maintenance activity is planned on March 9th from 15:00 UTC to 17:00 UTC for updates to the STA Policy Engine. There may be a brief service degradation of up to 2 minutes for PUSH notification service during the change. Manual OTP generation will continue to work.
All other services will continue to work as expected.
If you have any questions or concerns, please reach out to our Client Services team:
• https://supportportal.thalesgroup.com/
• United States: 800-545-6608
• International: +1-410-931-7520
All other services will continue to work as expected.
If you have any questions or concerns, please reach out to our Client Services team:
• https://supportportal.thalesgroup.com/
• United States: 800-545-6608
• International: +1-410-931-7520
This scheduled maintenance affected: US Service Zone (Push Delivery).
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STA Service Zone
STA Service Zone
Once logged into their STA console accounts, both STA operators and users with access to the console can easily identify the STA Zone hosting their environment by checking the URL displayed.
- The following URLs refer to the following zone:
- STA Classic Zone: https://sta.safenetid.com/
- STA EU Zone: https://sta.eu.safenetid.com/
- STA US Zone: https://sta.us.safenetid.com/
STA Classic Zone
URL: https://sta.safenetid.com/home/dashboard.
STA Classic Zone Screenshot
STA Classic Zone Screenshot
STA EU Zone
URL: https://sta.eu.safenetid.com/home/dashboard.
STA EU Zone Screenshot
STA EU Zone Screenshot
STA US Zone
URL: https://sta.us.safenetid.com/home/dashboard.
STA US Zone Screenshot
STA US Zone Screenshot
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Incident Categories
Operational
All systems are operational
Degraded Performance
- Authentication Services ? : One or more methods impacted but works intermittently i.e. RADIUS service
- Admin Console ? : One or both consoles are intermittently accessible and users cannot perform functionalities within console
- End User Services ? : One or more methods impacted and not accessible for users i.e. Self-Service
- Push Delivery ? : One or more methods impacted and not accessible for users i.e. Push OTP
- Management ? : One or more methods impacted and not accessible for users i.e. SOAP Management API
Partial Outage
- Authentication Services ? : One or more methods fails completely i.e. RADIUS
- Admin Console ? : Users are not able to access either one of the consoles
Major Outage
- Authentication Services ? : All the methods are down, all customers are impacted
- Admin Console ? : Users are not able to access both consoles, cannot log in completely
Maintenance
There is a planned upcoming maintenance.
Have questions or need help?
Technical Support Website
Technical Support Website
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