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EU - Admin Console Access and SAML/OIDC Authentication Incident

Incident Report for SafeNet Trusted Access

Postmortem

Posted Oct 06, 2023 - 20:01 UTC

Resolved

This incident has been resolved.
Posted Sep 19, 2023 - 06:28 UTC

Monitoring

We've taken steps to remedy the issue and services appear to have stabilized. We will continue to monitor and test.
Posted Sep 18, 2023 - 18:59 UTC

Investigating

The SafeNet Trusted Access monitoring system has detected a problem with Console Access, API and SAML Authentication for some customers.

Issues in Admin console may have an impact on your ability to access and manage tokens, users, provisioning, policies, application configuration, and other management operations.

SAML/OIDC Authentication issues can affect users ability to authenticate or access business applications configured with STA.

The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.
Posted Sep 18, 2023 - 18:55 UTC
This incident affected: EU Service Zone (Authentication Services, Admin Consoles, End User Services).