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We are currently seeing an unprecedented level of activity linked to the COVID-19 pandemic. We expect this level of demand to continue. We have implemented various improvement measures to address the increased demand and continue to work diligently to ensure the quality of our service. We will post updates on this status page to keep you informed.
 
US - STA Push OTP Service Maintenance
Scheduled Maintenance Report for SafeNet Trusted Access - EU/US Zone
Completed
The scheduled maintenance has been completed.
Posted Sep 09, 2020 - 18:00 UTC
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Sep 09, 2020 - 17:01 UTC
Scheduled
A maintenance activity is planned for STA Push OTP Service on September 9, 2020 at 17:00, to support latest communication protocol standards for push notification. During this maintenance period, there will be a brief service degradation for Push OTP Service up to 10 minutes during the start of the maintenance window, which will impact delivery of push notifications. Fallback to manual OTP entry generated on the MobilePASS+ application remains available.

There will be no impact to other authentication methods. All other STA services will continue to work as expected.
Posted Sep 04, 2020 - 15:53 UTC
This scheduled maintenance affected: US Service Zone (Push OTP Service).