SafeNet Trusted Access Status - CANCELLED - STA Classic Fail Back to Primary Site

Completed

Based on feedback from our Cloud Service Provider, who will be performing ongoing testing on the primary service zone over the next few days, we have decided to cancel tonight's failback exercise out of an abundance of caution.

Once we have confirmation that the testing has been completed with positive results, we will reschedule the failback.

Posted Oct 29, 2026 - 18:03 UTC

Scheduled

We will be failing back to the STA Classic Primary site on Thursday, 29 October 2026, between 21:00 UTC - 22:00 UTC.

There may be a brief moment of service degradation during the failover process; however, services are expected to normalize within 3-7 minutes.

Your Role in Ensuring Continuity: Please ensure the specified IP addresses/source URLs are whitelisted, as outlined in the
https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=9ed9c21647114e10eefd66ebd36d43ad&sysparm_article=KB0028408 . Refer to the downloadable file for details.

Need Assistance?

Our support team is here to assist you every step of the way. If you have any questions or concerns regarding this test, please don't hesitate to contact us at https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=42fb71b4db1be200fe0aff3dbf96199f&sysparm_article=KB0013367 or open a support ticket https://supportportal.thalesgroup.com

Posted Oct 27, 2026 - 21:43 UTC

STA Service Zone

Once logged into their STA console accounts, both STA operators and users with access to the console can easily identify the STA Zone hosting their environment by checking the URL displayed.

The following URLs refer to the following zone:
STA Classic Zone: https://sta.safenetid.com/
STA EU Zone: https://sta.eu.safenetid.com/
STA US Zone: https://sta.us.safenetid.com/

STA Classic Zone

URL: https://sta.safenetid.com/home/dashboard.
STA Classic Zone Screenshot

STA EU Zone

URL: https://sta.eu.safenetid.com/home/dashboard.
STA EU Zone Screenshot

STA US Zone

URL: https://sta.us.safenetid.com/home/dashboard.
STA US Zone Screenshot

Incident Categories

Operational

All systems are operational

Degraded Performance

Authentication Services ? : One or more methods impacted but works intermittently i.e. RADIUS service
Admin Console ? : One or both consoles are intermittently accessible and users cannot perform functionalities within console
End User Services ? : One or more methods impacted and not accessible for users i.e. Self-Service
Push Delivery ? : One or more methods impacted and not accessible for users i.e. Push OTP
Management ? : One or more methods impacted and not accessible for users i.e. SOAP Management API

Partial Outage

Authentication Services ? : One or more methods fails completely i.e. RADIUS
Admin Console ? : Users are not able to access either one of the consoles

Major Outage

Authentication Services ? : All the methods are down, all customers are impacted
Admin Console ? : Users are not able to access both consoles, cannot log in completely

Maintenance

There is a planned upcoming maintenance.