STA Classic Failback to Primary Site
Scheduled Maintenance
Report for SafeNet Trusted Access
Completed
The scheduled maintenance has been completed.
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Scheduled
Testing has provided positive results. We will continue to closely monitor to ensure continued availability and stability.
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Scheduled
Auth and Console Access are passing our testing. We will continue to test.
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Scheduled
Services are now running from the Primary site. We are now testing.
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Scheduled
We will be failing back to the Primary site today at 18:00 UTC to resolve some ongoing issues for some customers.
We anticipate a brief interruption of 1-5 minutes at the beginning of the window.
We apologize for the short notice.
Please ensure that if not automated or using FQDN resolution, please ensure that Radius is pointed back at the Primary site post-failover.
If you have any questions or concerns regarding this test, please don't hesitate to contact us at:
https://supportportal.gemalto.com/csm?id=kb_article_view&sys_kb_id=42fb71b4db1be200fe0aff3dbf96199f&sysparm_article=KB0013367 or open a support ticket https://supportportal.thalesgroup.com
We anticipate a brief interruption of 1-5 minutes at the beginning of the window.
We apologize for the short notice.
Please ensure that if not automated or using FQDN resolution, please ensure that Radius is pointed back at the Primary site post-failover.
If you have any questions or concerns regarding this test, please don't hesitate to contact us at:
https://supportportal.gemalto.com/csm?id=kb_article_view&sys_kb_id=42fb71b4db1be200fe0aff3dbf96199f&sysparm_article=KB0013367 or open a support ticket https://supportportal.thalesgroup.com
This scheduled maintenance affected: Classic Service Zone (Authentication Services, Admin Consoles, End User Services, Push Delivery, Management).
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STA Service Zone
STA Service Zone
Once logged into their STA console accounts, both STA operators and users with access to the console can easily identify the STA Zone hosting their environment by checking the URL displayed.
- The following URLs refer to the following zone:
- STA Classic Zone: https://sta.safenetid.com/
- STA EU Zone: https://sta.eu.safenetid.com/
- STA US Zone: https://sta.us.safenetid.com/
STA Classic Zone
URL: https://sta.safenetid.com/home/dashboard.
STA Classic Zone Screenshot
STA Classic Zone Screenshot
STA EU Zone
URL: https://sta.eu.safenetid.com/home/dashboard.
STA EU Zone Screenshot
STA EU Zone Screenshot
STA US Zone
URL: https://sta.us.safenetid.com/home/dashboard.
STA US Zone Screenshot
STA US Zone Screenshot
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Incident Categories
Operational
All systems are operational
Degraded Performance
- Authentication Services ? : One or more methods impacted but works intermittently i.e. RADIUS service
- Admin Console ? : One or both consoles are intermittently accessible and users cannot perform functionalities within console
- End User Services ? : One or more methods impacted and not accessible for users i.e. Self-Service
- Push Delivery ? : One or more methods impacted and not accessible for users i.e. Push OTP
- Management ? : One or more methods impacted and not accessible for users i.e. SOAP Management API
Partial Outage
- Authentication Services ? : One or more methods fails completely i.e. RADIUS
- Admin Console ? : Users are not able to access either one of the consoles
Major Outage
- Authentication Services ? : All the methods are down, all customers are impacted
- Admin Console ? : Users are not able to access both consoles, cannot log in completely
Maintenance
There is a planned upcoming maintenance.
Have questions or need help?
Technical Support Website
Technical Support Website
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