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EU SAML Authentication and Console - Disruption

Incident Report for SafeNet Trusted Access

Postmortem

Posted Jan 10, 2023 - 17:36 UTC

Resolved

The issue has been resolved and, where necessary, corrective action was taken for the customers affected.

The Thales Incident Response Team is closely monitoring the service stability. This incident is now closed.
Posted Dec 14, 2022 - 20:17 UTC

Investigating

The SafeNet Trusted Access monitoring system has detected a problem with the SAML services.

The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.
Posted Dec 14, 2022 - 20:10 UTC
This incident affected: EU Service Zone (Authentication Services, Admin Consoles).