STA EU Email Service Update
Scheduled Maintenance Report for SafeNet Trusted Access
The scheduled maintenance has been completed.
Posted Nov 29, 2022 - 19:00 UTC
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Nov 29, 2022 - 17:00 UTC
*STA EU Update – Action Required*

Following our previous NGCI communications regarding whitelisting our NGCI STA EU Region, please take note that we will be changing our email service provider on Tuesday November 29, 2022 starting 17:00 UTC.

What does this mean?

STA Cloud Operations team shall be changing our current sending domain from noreply@eu.safenetid.com to noreply@safenetid.com.

What action is required from STA EU customers end?

Please ensure the specified IP addresses/source URLs are whitelisted, as outlined in the below-linked document before Tuesday November 29, 2022 starting at 17:00 UTC. Please note, that accessing this link does require an active Thales Support Portal account.


Overview of STA EU customers action required:
IP addresses required to be whitelisted:

Source URLs required to be whitelisted:


If you have any questions or concerns, please reach out to our Client Services team:

• United States: 800-545-6608
• International: +1-410-931-7520
Posted Oct 20, 2022 - 15:41 UTC
This scheduled maintenance affected: EU Service Zone (End User Services).