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STA EU Email Service Update
Scheduled Maintenance Report for SafeNet Trusted Access
Completed
The scheduled maintenance has been completed.
Posted Nov 29, 2022 - 19:00 UTC
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Nov 29, 2022 - 17:00 UTC
Scheduled
*STA EU Update – Action Required*

Following our previous NGCI communications regarding whitelisting our NGCI STA EU Region, please take note that we will be changing our email service provider on Tuesday November 29, 2022 starting 17:00 UTC.

What does this mean?

STA Cloud Operations team shall be changing our current sending domain from noreply@eu.safenetid.com to noreply@safenetid.com.

What action is required from STA EU customers end?

Please ensure the specified IP addresses/source URLs are whitelisted, as outlined in the below-linked document before Tuesday November 29, 2022 starting at 17:00 UTC. Please note, that accessing this link does require an active Thales Support Portal account.

https://supportportal.gemalto.com/csm?id=kb_article_view&sys_kb_id=6c44a8dddb9851504f917828f49619db&sysparm_article=KB0026034

Overview of STA EU customers action required:
IP addresses required to be whitelisted:

142.0.177.133
142.0.177.134
142.0.177.250
142.0.186.214
142.0.181.85

Source URLs required to be whitelisted:

*.socketlabs.email-od.com
*.socketlabs.com
*.email-od.com

If you have any questions or concerns, please reach out to our Client Services team:

• https://supportportal.thalesgroup.com/
• United States: 800-545-6608
• International: +1-410-931-7520
Posted Oct 20, 2022 - 15:41 UTC
This scheduled maintenance affected: EU Service Zone (End User Services).
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STA Service Zone

STA Service Zone
Once logged into their STA console accounts, both STA operators and users with access to the console can easily identify the STA Zone hosting their environment by checking the URL displayed.
  • The following URLs refer to the following zone:
  • STA Classic Zone: https://sta.safenetid.com/
  • STA EU Zone: https://sta.eu.safenetid.com/
  • STA US Zone: https://sta.us.safenetid.com/
STA Classic Zone
URL: https://sta.safenetid.com/home/dashboard.
STA Classic Zone Screenshot
STA EU Zone
URL: https://sta.eu.safenetid.com/home/dashboard.
STA EU Zone Screenshot
STA US Zone
URL: https://sta.us.safenetid.com/home/dashboard.
STA US Zone Screenshot
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Incident Categories

Operational
All systems are operational
Degraded Performance
  • Authentication Services ? : One or more methods impacted but works intermittently i.e. RADIUS service
  • Admin Console ? : One or both consoles are intermittently accessible and users cannot perform functionalities within console
  • End User Services ? : One or more methods impacted and not accessible for users i.e. Self-Service
  • Push Delivery ? : One or more methods impacted and not accessible for users i.e. Push OTP
  • Management ? : One or more methods impacted and not accessible for users i.e. SOAP Management API
Partial Outage
  • Authentication Services ? : One or more methods fails completely i.e. RADIUS
  • Admin Console ? : Users are not able to access either one of the consoles
Major Outage
  • Authentication Services ? : All the methods are down, all customers are impacted
  • Admin Console ? : Users are not able to access both consoles, cannot log in completely
Maintenance
There is a planned upcoming maintenance.
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