HOME       INTEGRATION ECOSYSTEM       AUTHENTICATORS       RESOURCES

STA EU Region - Disaster Recovery Test

Scheduled Maintenance Report for SafeNet Trusted Access

Completed

The scheduled maintenance has been completed.
Posted Jun 21, 2025 - 16:00 UTC

Update

All services have been confirmed as operating within expected parameters. The window will closed momentarily.
Posted Jun 21, 2025 - 15:59 UTC

Update

We are now operating from the primary site and testing.
Posted Jun 21, 2025 - 15:45 UTC

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Jun 21, 2025 - 15:37 UTC

Scheduled

We will be commencing the fail back to the primary site momentarily.
Posted Jun 21, 2025 - 15:36 UTC

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Jun 21, 2025 - 14:56 UTC

Scheduled

We have completed testing and all services appear to be operating nominally. We will update once we begin the fail back to the primary site.
Posted Jun 21, 2025 - 14:55 UTC

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Jun 21, 2025 - 14:13 UTC

Scheduled

We have failed over the secondary site and are now testing.
Posted Jun 21, 2025 - 14:12 UTC

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Jun 21, 2025 - 14:00 UTC

Scheduled

We want to ensure the utmost reliability and resilience of our STA systems to continue serving you effectively. To achieve this, we will be conducting a Disaster Recovery Test in the STA EU region only on June 21st, 2025 between 14:00 UTC-16:00 UTC

What does this mean for STA EU region customers?

Your Role in Ensuring Continuity : Please ensure the specified IP addresses/source URLs are whitelisted, as outlined in the in this support article and refer to the Quick Help Guide for the EU Service zone.

Taking this proactive step will minimize disruptions during the downtime of the STA EU primary zone and facilitate a smooth transition to disaster recovery measures. We kindly ask you to prepare by reviewing and updating your configurations to ensure a smooth transition.

Need Assistance?

Our support team is here to assist you every step of the way. If you have any questions or concerns regarding this test, please don't hesitate to contact us at:
https://supportportal.gemalto.com/csm?id=kb_article_view&sys_kb_id=42fb71b4db1be200fe0aff3dbf96199f&sysparm_article=KB0013367 or open a support ticket https://supportportal.thalesgroup.com
Posted May 27, 2025 - 19:28 UTC
This scheduled maintenance affected: EU Service Zone (Authentication Services, Admin Consoles, End User Services, Push Delivery, Management).