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STA EU Region - Disaster Recovery Test

Scheduled for Jun 21, 14:00 - 16:00 UTC

Scheduled

We want to ensure the utmost reliability and resilience of our STA systems to continue serving you effectively. To achieve this, we will be conducting a Disaster Recovery Test in the STA EU region only on June 21st, 2025 between 14:00 UTC-16:00 UTC

What does this mean for STA EU region customers?

Your Role in Ensuring Continuity : Please ensure the specified IP addresses/source URLs are whitelisted, as outlined in the in this support article and refer to the Quick Help Guide for the EU Service zone.

Taking this proactive step will minimize disruptions during the downtime of the STA EU primary zone and facilitate a smooth transition to disaster recovery measures. We kindly ask you to prepare by reviewing and updating your configurations to ensure a smooth transition.

Need Assistance?

Our support team is here to assist you every step of the way. If you have any questions or concerns regarding this test, please don't hesitate to contact us at:
https://supportportal.gemalto.com/csm?id=kb_article_view&sys_kb_id=42fb71b4db1be200fe0aff3dbf96199f&sysparm_article=KB0013367 or open a support ticket https://supportportal.thalesgroup.com
Posted May 27, 2025 - 19:28 UTC
This scheduled maintenance affects: EU Service Zone (Authentication Services, Admin Consoles, End User Services, Push Delivery, Management).