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US SAML Service - Disruption

Incident Report for SafeNet Trusted Access

Postmortem

Posted Dec 16, 2022 - 22:52 UTC

Resolved

The disruption to the "SAML Service" has now been investigated and where necessary corrective action taken for those customers affected.

This disruption has now been resolved
Posted Nov 25, 2022 - 11:48 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Nov 25, 2022 - 11:38 UTC

Investigating

The Thales incident response team is currently working towards service restoration.

We will provide further updates as they become available.
Posted Nov 25, 2022 - 11:19 UTC

Identified

The issue has been identified and a fix is being implemented.
Posted Nov 25, 2022 - 10:54 UTC

Investigating

The SafeNet Trusted Access monitoring system has detected a problem with "SAML Service" for some customers.

The Thales incident response team is already investigating this problem and we will update you as soon as we have updates.
Posted Nov 25, 2022 - 10:47 UTC
This incident affected: US Service Zone (Authentication Services).