EU STA PUSH-PCE Service - Disruption
Incident
Report for SafeNet Trusted Access
Postmortem
Resolved
All services have remained stable and our testing has not detected any further anamolies. We will now close this incident.
Monitoring
Push for PCE appears to be up and stable. We will contiunue to monitor for stability and will close this incident if no reoccurrence of errors is detected.
Update
The Thales incident response team is currently working towards service restoration.
We will provide further updates as they become available.
While we continue to pursue a fix, please be aware that manual OTP generation is still operational and only the Push component is currently affected.
Thank you for your patience.
We will provide further updates as they become available.
While we continue to pursue a fix, please be aware that manual OTP generation is still operational and only the Push component is currently affected.
Thank you for your patience.
Update
The Thales Incident Response Team is continuing to troubleshoot the issue as previous workaround attempts did not consistently work.
As a reminder: while Push is not fully functional, manual OTP has and continues to work consistently.
As a reminder: while Push is not fully functional, manual OTP has and continues to work consistently.
Update
The Thales incident response team is currently working towards service restoration.
We will provide further updates as they become available.
We will provide further updates as they become available.
Update
We are still facing Intermittent issues with the PUSH PCE Service and we are still working to resolve the issue. We will post the next update in 1 Hour.
Identified
The issue has been identified and a fix is being implemented.
Investigating
We are currently experiencing an issue with PUSH PCE Services in the EU Zone, And the concerned team is already working to resolve the issue.
Thank you for your patience.
Thank you for your patience.
Update
The issue has been identified and we have implemented remedial actions to restore service operations. All STA Services are now available and running.
Monitoring
A fix has been implemented and we are monitoring the results.
Identified
The issue has been identified and a fix is being implemented.
Update
We are continuing to investigate this issue.
Update
We have engaged our 3rd party vendor on the Bridge to identify and resolve the issue, We are still investigating the root cause of the issue, Next updated is expected in 1 Hour.
Update
We are continuing to investigate this issue.
Update
We are continuing to investigate this issue.
Update
We are continuing to investigate this issue.
Investigating
The SafeNet Trusted Access monitoring system has detected a problem with the "EU STA for All Services " in the EU Zone.
The Thales incident response team is already investigating this problem and we will update you as soon as we have updates
The Thales incident response team is already investigating this problem and we will update you as soon as we have updates
X
STA Service Zone
STA Service Zone
Once logged into their STA console accounts, both STA operators and users with access to the console can easily identify the STA Zone hosting their environment by checking the URL displayed.
- The following URLs refer to the following zone:
- STA Classic Zone: https://sta.safenetid.com/
- STA EU Zone: https://sta.eu.safenetid.com/
- STA US Zone: https://sta.us.safenetid.com/
STA Classic Zone
URL: https://sta.safenetid.com/home/dashboard.
STA Classic Zone Screenshot
STA Classic Zone Screenshot
STA EU Zone
URL: https://sta.eu.safenetid.com/home/dashboard.
STA EU Zone Screenshot
STA EU Zone Screenshot
STA US Zone
URL: https://sta.us.safenetid.com/home/dashboard.
STA US Zone Screenshot
STA US Zone Screenshot
X
Incident Categories
Operational
All systems are operational
Degraded Performance
- Authentication Services ? : One or more methods impacted but works intermittently i.e. RADIUS service
- Admin Console ? : One or both consoles are intermittently accessible and users cannot perform functionalities within console
- End User Services ? : One or more methods impacted and not accessible for users i.e. Self-Service
- Push Delivery ? : One or more methods impacted and not accessible for users i.e. Push OTP
- Management ? : One or more methods impacted and not accessible for users i.e. SOAP Management API
Partial Outage
- Authentication Services ? : One or more methods fails completely i.e. RADIUS
- Admin Console ? : Users are not able to access either one of the consoles
Major Outage
- Authentication Services ? : All the methods are down, all customers are impacted
- Admin Console ? : Users are not able to access both consoles, cannot log in completely
Maintenance
There is a planned upcoming maintenance.
Have questions or need help?
Technical Support Website
Technical Support Website
© 2021 Gemalto. All rights reserved.