Scheduled
*STA US Update – Action Required*
Following our previous NGCI communications regarding whitelisting our NGCI STA US Region, please take note that we will be changing our email service provider on Tuesday April 18, 2023 starting 20:00 UTC.
What does this mean?
STA Cloud Operations team shall be changing our current sending domain from noreply@us.safenetid.com to noreply@safenetid.com.
What action is required from STA US customers end?
Please ensure the specified IP addresses/source URLs are whitelisted, as outlined in the below-linked document before Tuesday April 18, 2023 starting 20:00 UTC. Please note, that accessing this link does require an active Thales Support Portal account.
https://supportportal.gemalto.com/csm?sys_kb_id=c7a9e8b2db692d104f917828f49619e3&id=kb_article_view&sysparm_rank=2&sysparm_tsqueryId=f94a207247a56d502039df87536d43aa&sysparm_article=KB0026993
Overview of STA US customers action required:
IP addresses required to be whitelisted:
142.0.177.133
142.0.177.134
142.0.177.250
142.0.186.214
142.0.181.85
Source URLs required to be whitelisted:
*.socketlabs.email-od.com
*.socketlabs.com
*.email-od.com
If you have any questions or concerns, please reach out to our Client Services team:
• https://supportportal.thalesgroup.com/
• United States: 800-545-6608
• International: +1-410-931-7520
Following our previous NGCI communications regarding whitelisting our NGCI STA US Region, please take note that we will be changing our email service provider on Tuesday April 18, 2023 starting 20:00 UTC.
What does this mean?
STA Cloud Operations team shall be changing our current sending domain from noreply@us.safenetid.com to noreply@safenetid.com.
What action is required from STA US customers end?
Please ensure the specified IP addresses/source URLs are whitelisted, as outlined in the below-linked document before Tuesday April 18, 2023 starting 20:00 UTC. Please note, that accessing this link does require an active Thales Support Portal account.
https://supportportal.gemalto.com/csm?sys_kb_id=c7a9e8b2db692d104f917828f49619e3&id=kb_article_view&sysparm_rank=2&sysparm_tsqueryId=f94a207247a56d502039df87536d43aa&sysparm_article=KB0026993
Overview of STA US customers action required:
IP addresses required to be whitelisted:
142.0.177.133
142.0.177.134
142.0.177.250
142.0.186.214
142.0.181.85
Source URLs required to be whitelisted:
*.socketlabs.email-od.com
*.socketlabs.com
*.email-od.com
If you have any questions or concerns, please reach out to our Client Services team:
• https://supportportal.thalesgroup.com/
• United States: 800-545-6608
• International: +1-410-931-7520
This scheduled maintenance affects: US Service Zone (End User Services).
