STA US Email Service Update
Scheduled Maintenance Report for SafeNet Trusted Access
The scheduled maintenance has been completed.
Posted Apr 18, 2023 - 22:00 UTC
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Apr 18, 2023 - 20:00 UTC
*STA US Update – Action Required*

Following our previous NGCI communications regarding whitelisting our NGCI STA US Region, please take note that we will be changing our email service provider on Tuesday April 18, 2023 starting 20:00 UTC.

What does this mean?

STA Cloud Operations team shall be changing our current sending domain from noreply@us.safenetid.com to noreply@safenetid.com.

What action is required from STA US customers end?

Please ensure the specified IP addresses/source URLs are whitelisted, as outlined in the below-linked document before Tuesday April 18, 2023 starting 20:00 UTC. Please note, that accessing this link does require an active Thales Support Portal account.


Overview of STA US customers action required:
IP addresses required to be whitelisted:

Source URLs required to be whitelisted:


If you have any questions or concerns, please reach out to our Client Services team:

• United States: 800-545-6608
• International: +1-410-931-7520
Posted Mar 17, 2023 - 15:26 UTC
This scheduled maintenance affected: US Service Zone (End User Services).