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STA US Email Service Update

Scheduled Maintenance Report for SafeNet Trusted Access

Completed

The scheduled maintenance has been completed.
Posted Apr 18, 2023 - 22:00 UTC

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Apr 18, 2023 - 20:00 UTC

Scheduled

*STA US Update – Action Required*

Following our previous NGCI communications regarding whitelisting our NGCI STA US Region, please take note that we will be changing our email service provider on Tuesday April 18, 2023 starting 20:00 UTC.

What does this mean?

STA Cloud Operations team shall be changing our current sending domain from noreply@us.safenetid.com to noreply@safenetid.com.

What action is required from STA US customers end?

Please ensure the specified IP addresses/source URLs are whitelisted, as outlined in the below-linked document before Tuesday April 18, 2023 starting 20:00 UTC. Please note, that accessing this link does require an active Thales Support Portal account.

https://supportportal.gemalto.com/csm?sys_kb_id=c7a9e8b2db692d104f917828f49619e3&id=kb_article_view&sysparm_rank=2&sysparm_tsqueryId=f94a207247a56d502039df87536d43aa&sysparm_article=KB0026993

Overview of STA US customers action required:
IP addresses required to be whitelisted:

142.0.177.133
142.0.177.134
142.0.177.250
142.0.186.214
142.0.181.85

Source URLs required to be whitelisted:

*.socketlabs.email-od.com
*.socketlabs.com
*.email-od.com

If you have any questions or concerns, please reach out to our Client Services team:

• https://supportportal.thalesgroup.com/
• United States: 800-545-6608
• International: +1-410-931-7520
Posted Mar 17, 2023 - 15:26 UTC
This scheduled maintenance affected: US Service Zone (End User Services).
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STA Service Zone

STA Service Zone
Once logged into their STA console accounts, both STA operators and users with access to the console can easily identify the STA Zone hosting their environment by checking the URL displayed.
  • The following URLs refer to the following zone:
  • STA Classic Zone: https://sta.safenetid.com/
  • STA EU Zone: https://sta.eu.safenetid.com/
  • STA US Zone: https://sta.us.safenetid.com/
STA Classic Zone
URL: https://sta.safenetid.com/home/dashboard.
STA Classic Zone Screenshot
STA EU Zone
URL: https://sta.eu.safenetid.com/home/dashboard.
STA EU Zone Screenshot
STA US Zone
URL: https://sta.us.safenetid.com/home/dashboard.
STA US Zone Screenshot
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Incident Categories

Operational
All systems are operational
Degraded Performance
  • Authentication Services ? : One or more methods impacted but works intermittently i.e. RADIUS service
  • Admin Console ? : One or both consoles are intermittently accessible and users cannot perform functionalities within console
  • End User Services ? : One or more methods impacted and not accessible for users i.e. Self-Service
  • Push Delivery ? : One or more methods impacted and not accessible for users i.e. Push OTP
  • Management ? : One or more methods impacted and not accessible for users i.e. SOAP Management API
Partial Outage
  • Authentication Services ? : One or more methods fails completely i.e. RADIUS
  • Admin Console ? : Users are not able to access either one of the consoles
Major Outage
  • Authentication Services ? : All the methods are down, all customers are impacted
  • Admin Console ? : Users are not able to access both consoles, cannot log in completely
Maintenance
There is a planned upcoming maintenance.
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