EU - Disaster Recovery Drill
Scheduled Maintenance Report for SafeNet Trusted Access
The scheduled maintenance has been completed.
Posted Jul 09, 2023 - 15:00 UTC
All testing complete. All services running as expected on the primary site.
Posted Jul 09, 2023 - 14:49 UTC
All Authentication and Console services are operating nominally on the primary site. We are continuing to test all other services.
Posted Jul 09, 2023 - 14:33 UTC
Beginning failback
Posted Jul 09, 2023 - 14:15 UTC
We will be conducting our failback to the primary site in 3 minutes at 14:15 UTC
Posted Jul 09, 2023 - 14:12 UTC
Beginning infrastructure maintenance activity on the primary site.
Posted Jul 08, 2023 - 01:17 UTC
We have identified and rectified the error preventing Push delivery. All services are up and stable.
Posted Jul 08, 2023 - 01:10 UTC
We are continuing to troubleshoot Push delivery. Please continue to use manual OTP generation until we can confirm the anomaly is resolved.
Posted Jul 08, 2023 - 01:01 UTC
All services with the exception of Push are working as expected. Investigation into Push issues is ongoing.
Posted Jul 08, 2023 - 00:36 UTC
All primary services are functioning nominally. However, we are seeing anomalous behaviour with the Push service and are investigating.

In the interim, manual OTP generation will work in lieu of Push until we have brought it back online.
Posted Jul 08, 2023 - 00:26 UTC
Testing is now underway to ensure all services are running on the secondary site.
Posted Jul 08, 2023 - 00:12 UTC
Failover to secondary site is underway.
Posted Jul 08, 2023 - 00:01 UTC
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Jul 08, 2023 - 00:00 UTC
On July 8, 2023, Thales Cloud Operations will perform a full-service fail over test of the STA Service in the STA EU Region beginning Saturday July 8, 00:00 UTC time zone until Sunday July 9, 2023, 15:00 UTC time zone. The STA service will remain operational on the Secondary (Disaster Recovery) STA EU Region until July 9, 2023, 15:00 UTC time zone.

During this time STA Cloud operations team shall be working on major back-end infrastructure updates that shall enhance the STA service and customer experience. Please note that the STA EU primary zone will be unavailable and it is the customer's responsibility to ensure that their disaster recovery is configured and their STA traffic is forwarded to STA EU secondary (DR) zone as stated in the Quick Help guide:


Please ensure your STA EU DR environment is ready before July 8, 2023, in preparation for the planned Disaster Recovery.

If you have any questions or concerns, please reach out to our Client Services team:

• United States: 800-545-6608
• International: +1-410-931-7520
Posted Jun 07, 2023 - 19:17 UTC
This scheduled maintenance affected: EU Service Zone (Authentication Services, Admin Consoles, End User Services, Push Delivery, Management).