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Classic - Radius Service Incident

Incident Report for SafeNet Trusted Access

Resolved

The incident has been resolved and, where necessary, corrective action was taken for the customers affected.

The Thales Incident Response Team is closely monitoring the service stability. This incident is now closed.
Posted Dec 05, 2024 - 20:54 UTC

Monitoring

We have seen the service stabilize. We are continuing to monitor and test to ensure continued stability.
Posted Dec 05, 2024 - 20:25 UTC

Identified

We are implementing mitigating steps to restore the Radius service to normal operational state. We are hoping to see positive results shortly. We will provide updates as they become available.
Posted Dec 05, 2024 - 18:45 UTC

Update

We are continuing to investigate the issue.
Posted Dec 05, 2024 - 17:52 UTC

Investigating

The SafeNet Trusted Access monitoring system has detected a problem with "Radius Service " for some customers.

Issues with RADIUS will impede your access to VPN and other network assets.

The Thales incident response team is already investigating this problem and we will update you as soon as we have updates.
Posted Dec 05, 2024 - 17:42 UTC
This incident affected: Classic Service Zone (Authentication Services, Admin Consoles, End User Services).