Classic Radius Service - Degradation
Incident
Report for SafeNet Trusted Access
Postmortem
Resolved
We have taken some steps to resolve the issue. We will continue to monitor the situation. If further issues arise, we encourage you to contact support.
Update
It appears some customers are still facing intermittent issues. We are exploring other steps that can be taken to narrow down the affected component.
Monitoring
We have implemented some troubleshooting steps in the hopes of restoring service. We are monitoring to verify it they had positive effect for all effected customers.
Update
Our investigation is continuing.
We will provide updates as they become available.
We will provide updates as they become available.
Update
Our investigation is continuing.
We will provide updates as they become available.
We will provide updates as they become available.
Update
We are continuing to investigate the issue. The issue seems to be intermittent and isolated to a few customers.
Investigating
The SafeNet Trusted Access monitoring system has detected a problem with "Radius Service " for some small subset of customers.
The Thales incident response team is already investigating this problem and we will update you as soon as we have updates.
The Thales incident response team is already investigating this problem and we will update you as soon as we have updates.
This incident affected: Classic Service Zone (Authentication Services).
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STA Service Zone
STA Service Zone
Once logged into their STA console accounts, both STA operators and users with access to the console can easily identify the STA Zone hosting their environment by checking the URL displayed.
- The following URLs refer to the following zone:
- STA Classic Zone: https://sta.safenetid.com/
- STA EU Zone: https://sta.eu.safenetid.com/
- STA US Zone: https://sta.us.safenetid.com/
STA Classic Zone
URL: https://sta.safenetid.com/home/dashboard.
STA Classic Zone Screenshot
STA Classic Zone Screenshot
STA EU Zone
URL: https://sta.eu.safenetid.com/home/dashboard.
STA EU Zone Screenshot
STA EU Zone Screenshot
STA US Zone
URL: https://sta.us.safenetid.com/home/dashboard.
STA US Zone Screenshot
STA US Zone Screenshot
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Incident Categories
Operational
All systems are operational
Degraded Performance
- Authentication Services ? : One or more methods impacted but works intermittently i.e. RADIUS service
- Admin Console ? : One or both consoles are intermittently accessible and users cannot perform functionalities within console
- End User Services ? : One or more methods impacted and not accessible for users i.e. Self-Service
- Push Delivery ? : One or more methods impacted and not accessible for users i.e. Push OTP
- Management ? : One or more methods impacted and not accessible for users i.e. SOAP Management API
Partial Outage
- Authentication Services ? : One or more methods fails completely i.e. RADIUS
- Admin Console ? : Users are not able to access either one of the consoles
Major Outage
- Authentication Services ? : All the methods are down, all customers are impacted
- Admin Console ? : Users are not able to access both consoles, cannot log in completely
Maintenance
There is a planned upcoming maintenance.
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