Classic Radius Service - Degradation
Incident
Report for SafeNet Trusted Access
Postmortem
Resolved
We have taken some steps to resolve the issue. We will continue to monitor the situation. If further issues arise, we encourage you to contact support.
Update
It appears some customers are still facing intermittent issues. We are exploring other steps that can be taken to narrow down the affected component.
Monitoring
We have implemented some troubleshooting steps in the hopes of restoring service. We are monitoring to verify it they had positive effect for all effected customers.
Update
Our investigation is continuing.
We will provide updates as they become available.
We will provide updates as they become available.
Update
Our investigation is continuing.
We will provide updates as they become available.
We will provide updates as they become available.
Update
We are continuing to investigate the issue. The issue seems to be intermittent and isolated to a few customers.
Investigating
The SafeNet Trusted Access monitoring system has detected a problem with "Radius Service " for some small subset of customers.
The Thales incident response team is already investigating this problem and we will update you as soon as we have updates.
The Thales incident response team is already investigating this problem and we will update you as soon as we have updates.
This incident affected: Classic Service Zone (Authentication Services).
