Legacy EU Disruptive Maintenance Announcement
Scheduled Maintenance
Report for SafeNet Trusted Access
Completed
The scheduled maintenance has been completed.
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Update
*REMINDER*
A disruptive maintenance is scheduled for Friday, May 20th, 2022, from 6:00 AM to 10:00 AM UTC on the STA legacy EU infrastructure in the EU Service Zone. This maintenance is being performed so that customers can verify that their STA configuration is only accessing the STA Next Generation Cloud Infrastructure (NGCI) before the final cut-over.
NOTE: This will be the final chance to ensure that your Radius traffic is directed to NGCI with no loss of service.
This maintenance is being performed so that customers can verify that their STA configuration is only accessing the STA Next Generation Cloud Infrastructure (NGCI) and will continue to have access to the STA service after the legacy EU infrastructure is decommissioned on May 24, 2022.
During this maintenance, all access requests to the legacy EU infrastructure will fail. Only those customers that continue to access this legacy infrastructure will be affected.
Please note that VPN customers will not be affected during this window or by the cut-over on May 24.
Details on configuring STA to access the NGCI is provided in the Post Go-live email communication that is available here: https://supportportal.gemalto.com/sys_attachment.do?sys_id=47325f6cdb25f810520c470505961914
The NGCI project’s resource page that lists this document and provides additional information on this project is available here:
https://supportportal.gemalto.com/csm?id=kb_article_view&sysparm_article=KB0022661
If you have any questions, please open a case on your account by contacting the Client Services team:
• Support Portal: https://supportportal.thalesgroup.com/csm
• Phone: https://supportportal.thalesgroup.com/csm?id=kb_article_view&sysparm_article=KB0013367
We thank you for your continuous support and cooperation.
A disruptive maintenance is scheduled for Friday, May 20th, 2022, from 6:00 AM to 10:00 AM UTC on the STA legacy EU infrastructure in the EU Service Zone. This maintenance is being performed so that customers can verify that their STA configuration is only accessing the STA Next Generation Cloud Infrastructure (NGCI) before the final cut-over.
NOTE: This will be the final chance to ensure that your Radius traffic is directed to NGCI with no loss of service.
This maintenance is being performed so that customers can verify that their STA configuration is only accessing the STA Next Generation Cloud Infrastructure (NGCI) and will continue to have access to the STA service after the legacy EU infrastructure is decommissioned on May 24, 2022.
During this maintenance, all access requests to the legacy EU infrastructure will fail. Only those customers that continue to access this legacy infrastructure will be affected.
Please note that VPN customers will not be affected during this window or by the cut-over on May 24.
Details on configuring STA to access the NGCI is provided in the Post Go-live email communication that is available here: https://supportportal.gemalto.com/sys_attachment.do?sys_id=47325f6cdb25f810520c470505961914
The NGCI project’s resource page that lists this document and provides additional information on this project is available here:
https://supportportal.gemalto.com/csm?id=kb_article_view&sysparm_article=KB0022661
If you have any questions, please open a case on your account by contacting the Client Services team:
• Support Portal: https://supportportal.thalesgroup.com/csm
• Phone: https://supportportal.thalesgroup.com/csm?id=kb_article_view&sysparm_article=KB0013367
We thank you for your continuous support and cooperation.
Scheduled
A disruptive maintenance is scheduled for Friday, May 20th, 2022, from 6:00 AM to 10:00 AM UTC on the STA legacy EU infrastructure in the EU Service Zone. This maintenance is being performed so that customers can verify that their STA configuration is only accessing the STA Next Generation Cloud Infrastructure (NGCI) before the final cutover.
NOTE: This will be the final chance to ensure that your Radius traffic is directed to NGCI with no loss of service.
During this maintenance, all access requests to the legacy EU infrastructure will fail. Only those customers that continue to access this legacy infrastructure will be affected.
Please note that VPN customers will not be affected during this window.
Details on configuring STA to access the NGCI is provided in the Post Go-live email communication that is available here: https://supportportal.gemalto.com/sys_attachment.do?sys_id=47325f6cdb25f810520c470505961914
The NGCI project’s resource page that lists this document and provides additional information on this project is available here:
https://supportportal.gemalto.com/csm?id=kb_article_view&sysparm_article=KB0022661
If you have any questions, please open a case on your account by contacting the Client Services team:
• Support Portal: https://supportportal.thalesgroup.com/csm
• Phone: https://supportportal.thalesgroup.com/csm?id=kb_article_view&sysparm_article=KB0013367
We thank you for your continuous support and cooperation.
NOTE: This will be the final chance to ensure that your Radius traffic is directed to NGCI with no loss of service.
During this maintenance, all access requests to the legacy EU infrastructure will fail. Only those customers that continue to access this legacy infrastructure will be affected.
Please note that VPN customers will not be affected during this window.
Details on configuring STA to access the NGCI is provided in the Post Go-live email communication that is available here: https://supportportal.gemalto.com/sys_attachment.do?sys_id=47325f6cdb25f810520c470505961914
The NGCI project’s resource page that lists this document and provides additional information on this project is available here:
https://supportportal.gemalto.com/csm?id=kb_article_view&sysparm_article=KB0022661
If you have any questions, please open a case on your account by contacting the Client Services team:
• Support Portal: https://supportportal.thalesgroup.com/csm
• Phone: https://supportportal.thalesgroup.com/csm?id=kb_article_view&sysparm_article=KB0013367
We thank you for your continuous support and cooperation.
This scheduled maintenance affected: EU Service Zone (Authentication Services, Push Delivery).
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STA Service Zone
STA Service Zone
Once logged into their STA console accounts, both STA operators and users with access to the console can easily identify the STA Zone hosting their environment by checking the URL displayed.
- The following URLs refer to the following zone:
- STA Classic Zone: https://sta.safenetid.com/
- STA EU Zone: https://sta.eu.safenetid.com/
- STA US Zone: https://sta.us.safenetid.com/
STA Classic Zone
URL: https://sta.safenetid.com/home/dashboard.
STA Classic Zone Screenshot
STA Classic Zone Screenshot
STA EU Zone
URL: https://sta.eu.safenetid.com/home/dashboard.
STA EU Zone Screenshot
STA EU Zone Screenshot
STA US Zone
URL: https://sta.us.safenetid.com/home/dashboard.
STA US Zone Screenshot
STA US Zone Screenshot
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Incident Categories
Operational
All systems are operational
Degraded Performance
- Authentication Services ? : One or more methods impacted but works intermittently i.e. RADIUS service
- Admin Console ? : One or both consoles are intermittently accessible and users cannot perform functionalities within console
- End User Services ? : One or more methods impacted and not accessible for users i.e. Self-Service
- Push Delivery ? : One or more methods impacted and not accessible for users i.e. Push OTP
- Management ? : One or more methods impacted and not accessible for users i.e. SOAP Management API
Partial Outage
- Authentication Services ? : One or more methods fails completely i.e. RADIUS
- Admin Console ? : Users are not able to access either one of the consoles
Major Outage
- Authentication Services ? : All the methods are down, all customers are impacted
- Admin Console ? : Users are not able to access both consoles, cannot log in completely
Maintenance
There is a planned upcoming maintenance.
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