SafeNet Trusted Access - EU/US Zone Status - RCA Published - OIDC & Azure Authentication

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RCA Published - OIDC & Azure Authentication - Service Degradation

Incident Report for SafeNet Trusted Access - EU/US Zone

Postmortem

The same issue impacted both service zones, please find the RCA report on corresponding links below -

EU - RCA/SDR Available here

US - RCA/SDR Available here

Posted Jul 21, 2020 - 00:16 UTC

Resolved

This incident has been resolved.

Posted Jul 16, 2020 - 12:02 UTC

Monitoring

The issue appears to be resolved from our side, A fix has been implemented and we are monitoring the results.

Posted Jul 16, 2020 - 11:43 UTC

Identified

The issue is identified as Public trust Certificate with Microsoft, Our Team is actively working on fixing it.

Posted Jul 16, 2020 - 10:55 UTC

Update

We are continuing to investigate this issue.

Posted Jul 16, 2020 - 10:12 UTC

Investigating

We are currently experiencing Issues with OIDC & Azure Authentication in the EU & US Zone.

The Thales incident response team is already investigating this problem and we will update you as soon as we have updates.

Posted Jul 16, 2020 - 08:36 UTC

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