EU Service Zone – Next Generation Cloud Infrastructure Maintenance – Disruptive
Scheduled Maintenance Report for SafeNet Trusted Access - EU/US Zone
The scheduled maintenance has been completed.
Posted Jun 05, 2021 - 09:00 UTC
All services have been verified running on the current Next-Generation Cloud Infrastructure and are performing within nominal levels. Further testing will be conducted for the duration of the maintenance window.
Posted Jun 05, 2021 - 05:44 UTC
Migration Pipelines are completed. All services have been successfully migrated to our Next-Generation Cloud Infrastructure.
We will conduct further testing and monitoring for the duration of the maintenance window.
Posted Jun 05, 2021 - 05:05 UTC
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Jun 05, 2021 - 05:00 UTC
We will be undergoing scheduled maintenance during this time.
Posted May 27, 2021 - 16:32 UTC
Start: 2021-06-05 05:00 AM UTC
End: 2021-06-05 09:00 AM UTC

Duration: 4 hours

Service Zone: EU only

Maintenance Type: Disruptive – all internal services may be intermittently unavailable or available but with reduced functionality or performance.

On Saturday, 5th June 2021, starting at 05:00 AM UTC and continuing until 09:00 AM UTC (4 hours), our Cloud Operations team will be performing disruptive maintenance on the EU Service Zone only. This maintenance is part of the Next Generation Cloud Infrastructure (NGCI) project. As communicated earlier, all customers that currently whitelist SafeNet Trusted Access (STA) IP addresses must update their whitelists before 5th June 2021.

Failing to update your whitelists will prevent your organization from accessing STA starting 5th June 2021.

If you are not currently whitelisting the STA IP addresses, no further action is required on your part. For information on the NGCI project and whitelisting the STA IP addresses, please visit the NGCI resource page at https://supportportal.gemalto.com/csm?id=kb_article_view&sysparm_article=KB0022661.

Expected Impact:

During these 4 hour of maintenance, you should expect that the service may not be available or available but with reduced functionality or performance. We will update this status dashboard as the maintenance progresses (https://status.safenetid.com/). The service will resume full operation after the maintenance is complete.

If you have any questions, please open a case on your account by contacting the Client Services team:

• Support Portal: https://supportportal.thalesgroup.com/csm
• Phone: https://supportportal.thalesgroup.com/csm?id=kb_article_view&sysparm_article=KB0013367

We thank you for your continuous support and cooperation.

Thales Authentication and Access Management Cloud Services
Posted May 20, 2021 - 20:07 UTC
This scheduled maintenance affected: EU Service Zone (Authentication Services, Admin Consoles, End User Services, Push Delivery, Management).