US Admin Console Slowness- Incident
Incident
Report for SafeNet Trusted Access
Postmortem
Resolved
The service has remained stable since the last update and we are confident that it will continue nominal operation. We are now closing this incident.
Identified
A workaround has been put in place that has stabilized the console access issue. A permanent fix is being worked in as well.
Update
We are attempting some restorative efforts and will provide updates as they become available.
Investigating
The issue has not completely stabilized. We're seeing sporadic moments of slowness persisting. Retrying has proven to work if console access attempts time out.
Monitoring
The slowness in accessing STA Console has stabilized, however, we are continuing to monitor to ensure continued stability.
Investigating
The SafeNet Trusted Access monitoring system has detected a potential issue accessing the Admin Consoles.
The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.
The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.
This incident affected: US Service Zone (Admin Consoles).
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STA Service Zone
STA Service Zone
Once logged into their STA console accounts, both STA operators and users with access to the console can easily identify the STA Zone hosting their environment by checking the URL displayed.
- The following URLs refer to the following zone:
- STA Classic Zone: https://sta.safenetid.com/
- STA EU Zone: https://sta.eu.safenetid.com/
- STA US Zone: https://sta.us.safenetid.com/
STA Classic Zone
URL: https://sta.safenetid.com/home/dashboard.
STA Classic Zone Screenshot
STA Classic Zone Screenshot
STA EU Zone
URL: https://sta.eu.safenetid.com/home/dashboard.
STA EU Zone Screenshot
STA EU Zone Screenshot
STA US Zone
URL: https://sta.us.safenetid.com/home/dashboard.
STA US Zone Screenshot
STA US Zone Screenshot
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Incident Categories
Operational
All systems are operational
Degraded Performance
- Authentication Services ? : One or more methods impacted but works intermittently i.e. RADIUS service
- Admin Console ? : One or both consoles are intermittently accessible and users cannot perform functionalities within console
- End User Services ? : One or more methods impacted and not accessible for users i.e. Self-Service
- Push Delivery ? : One or more methods impacted and not accessible for users i.e. Push OTP
- Management ? : One or more methods impacted and not accessible for users i.e. SOAP Management API
Partial Outage
- Authentication Services ? : One or more methods fails completely i.e. RADIUS
- Admin Console ? : Users are not able to access either one of the consoles
Major Outage
- Authentication Services ? : All the methods are down, all customers are impacted
- Admin Console ? : Users are not able to access both consoles, cannot log in completely
Maintenance
There is a planned upcoming maintenance.
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