US Admin Console Slowness- Incident
Incident
Report for SafeNet Trusted Access
Postmortem
Resolved
The service has remained stable since the last update and we are confident that it will continue nominal operation. We are now closing this incident.
Identified
A workaround has been put in place that has stabilized the console access issue. A permanent fix is being worked in as well.
Update
We are attempting some restorative efforts and will provide updates as they become available.
Investigating
The issue has not completely stabilized. We're seeing sporadic moments of slowness persisting. Retrying has proven to work if console access attempts time out.
Monitoring
The slowness in accessing STA Console has stabilized, however, we are continuing to monitor to ensure continued stability.
Investigating
The SafeNet Trusted Access monitoring system has detected a potential issue accessing the Admin Consoles.
The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.
The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.
This incident affected: US Service Zone (Admin Consoles).
