Legacy Classic Datacentre Disruptive Maintenance Announcement
Scheduled Maintenance
Report for SafeNet Trusted Access
Completed
The scheduled maintenance has been completed.
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Scheduled
A disruptive maintenance is scheduled for Monday May 9, 2022, from 17:00 to 19:00 UTC that *will only disrupt* those continuing to access legacy UK datacentre in the Classic Service Zone. Customers connecting to the STA Next Generation Cloud Infrastructure (NGCI) or the legacy CA datacenter as their primary will not be disrupted by this maintenance.
Background: Our legacy datacentre provider is conducting an obligatory maintenance on the UK datacentre. Only the STA traffic leveraging our Radius service from the legacy UK datacentre will be disrupted for a brief time at some point during the maintenance period. As a third party is conducting the maintenance, we are unable to foresee exactly when this will occur during the maintenance window.
If you have any questions, please open a case on your account by contacting the Client Services team:
• Support Portal: https://supportportal.thalesgroup.com/csm
• Phone: https://supportportal.thalesgroup.com/csm?id=kb_article_view&sysparm_article=KB0013367
We thank you for your continuous support and cooperation.
Background: Our legacy datacentre provider is conducting an obligatory maintenance on the UK datacentre. Only the STA traffic leveraging our Radius service from the legacy UK datacentre will be disrupted for a brief time at some point during the maintenance period. As a third party is conducting the maintenance, we are unable to foresee exactly when this will occur during the maintenance window.
If you have any questions, please open a case on your account by contacting the Client Services team:
• Support Portal: https://supportportal.thalesgroup.com/csm
• Phone: https://supportportal.thalesgroup.com/csm?id=kb_article_view&sysparm_article=KB0013367
We thank you for your continuous support and cooperation.
This scheduled maintenance affected: Classic Service Zone (Authentication Services).
