Legacy Classic Datacentre Disruptive Maintenance Announcement
Scheduled Maintenance
Report for SafeNet Trusted Access
Completed
The scheduled maintenance has been completed.
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Scheduled
A disruptive maintenance is scheduled for Monday May 9, 2022, from 17:00 to 19:00 UTC that *will only disrupt* those continuing to access legacy UK datacentre in the Classic Service Zone. Customers connecting to the STA Next Generation Cloud Infrastructure (NGCI) or the legacy CA datacenter as their primary will not be disrupted by this maintenance.
Background: Our legacy datacentre provider is conducting an obligatory maintenance on the UK datacentre. Only the STA traffic leveraging our Radius service from the legacy UK datacentre will be disrupted for a brief time at some point during the maintenance period. As a third party is conducting the maintenance, we are unable to foresee exactly when this will occur during the maintenance window.
If you have any questions, please open a case on your account by contacting the Client Services team:
• Support Portal: https://supportportal.thalesgroup.com/csm
• Phone: https://supportportal.thalesgroup.com/csm?id=kb_article_view&sysparm_article=KB0013367
We thank you for your continuous support and cooperation.
Background: Our legacy datacentre provider is conducting an obligatory maintenance on the UK datacentre. Only the STA traffic leveraging our Radius service from the legacy UK datacentre will be disrupted for a brief time at some point during the maintenance period. As a third party is conducting the maintenance, we are unable to foresee exactly when this will occur during the maintenance window.
If you have any questions, please open a case on your account by contacting the Client Services team:
• Support Portal: https://supportportal.thalesgroup.com/csm
• Phone: https://supportportal.thalesgroup.com/csm?id=kb_article_view&sysparm_article=KB0013367
We thank you for your continuous support and cooperation.
This scheduled maintenance affected: Classic Service Zone (Authentication Services).
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STA Service Zone
STA Service Zone
Once logged into their STA console accounts, both STA operators and users with access to the console can easily identify the STA Zone hosting their environment by checking the URL displayed.
- The following URLs refer to the following zone:
- STA Classic Zone: https://sta.safenetid.com/
- STA EU Zone: https://sta.eu.safenetid.com/
- STA US Zone: https://sta.us.safenetid.com/
STA Classic Zone
URL: https://sta.safenetid.com/home/dashboard.
STA Classic Zone Screenshot
STA Classic Zone Screenshot
STA EU Zone
URL: https://sta.eu.safenetid.com/home/dashboard.
STA EU Zone Screenshot
STA EU Zone Screenshot
STA US Zone
URL: https://sta.us.safenetid.com/home/dashboard.
STA US Zone Screenshot
STA US Zone Screenshot
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Incident Categories
Operational
All systems are operational
Degraded Performance
- Authentication Services ? : One or more methods impacted but works intermittently i.e. RADIUS service
- Admin Console ? : One or both consoles are intermittently accessible and users cannot perform functionalities within console
- End User Services ? : One or more methods impacted and not accessible for users i.e. Self-Service
- Push Delivery ? : One or more methods impacted and not accessible for users i.e. Push OTP
- Management ? : One or more methods impacted and not accessible for users i.e. SOAP Management API
Partial Outage
- Authentication Services ? : One or more methods fails completely i.e. RADIUS
- Admin Console ? : Users are not able to access either one of the consoles
Major Outage
- Authentication Services ? : All the methods are down, all customers are impacted
- Admin Console ? : Users are not able to access both consoles, cannot log in completely
Maintenance
There is a planned upcoming maintenance.
Have questions or need help?
Technical Support Website
Technical Support Website
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