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We have applied a fix and the issue is now resolved. All services have been tested and confirmed stable. We have an understanding of the cause and will issue an IR within 5 business days.
Posted Jun 25, 2024 - 18:22 UTC
Update
We are still trying to identify a fix. Unfortunately, a fail-over was ruled out as a possible fix, due to the nature of the issue. Updates to follow within the next hour.
Posted Jun 25, 2024 - 18:11 UTC
Identified
The issue is now affecting Authentications. We believe we have identified the issue are pursuing a fix. Updates to follow.
Posted Jun 25, 2024 - 17:39 UTC
Update
We have discovered the issue has not permeated all services. Currently authentications are working, albeit slightly slower (1-2 seconds response time) and some console functionality is reduced.
Updates to follow.
Posted Jun 25, 2024 - 17:21 UTC
Investigating
The SafeNet Trusted Access monitoring system has detected a problem with Authentication Services.
This may impede your ability to authenticate using RADIUS, SAML/OIDC applications, Admin Consoles, and any other authentication services using STA.
Issues with RADIUS will impede your access to VPN and other network assets.
SAML/OIDC Authentication issues can affect users ability to authenticate or access business applications configured with STA.
Issues in Admin console may have an impact on your ability to access and manage tokens, users, provisioning, policies, application configuration, and other management operations.
The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.
Posted Jun 25, 2024 - 17:14 UTC
This incident affected: Classic Service Zone (Authentication Services, Admin Consoles, End User Services, Push Delivery, Management).