EU - Disaster Recovery Drill
Scheduled Maintenance
Report for SafeNet Trusted Access
Completed
The scheduled maintenance has been completed.
Update
All testing has been completed and services are operating at nominal levels. We will resume regular monitoring of service stability and availability.
Update
The failback has been completed and we have tested and confirmed that primary services are running and accessible. We have begun testing secondary and non-critical services.
Verifying
Service fallback to Primary Site has been completed. We are undergoing testing of primary services.
Update
We have initiated the failback to the primary site and will provide updates once completed.
Update
All services are verified as stable and available.
Update
Authentication and Console services have been confirmed as stabilized and available from the DR site.
Update
Service failover has been completed. We are undergoing testing of primary services.
Update
We have commenced failover of services from our primary site to our secondary site.
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Update
On September 10, 2022, Thales Cloud Operations will perform a full-service failover test of the STA Service in the EU service zone between the hours of 14:00 and 17:00 UTC.
To avoid impact on their environment, customers need to complete the whitelisting of their environment using the FQDNs and IP addresses specified in:
https://supportportal.gemalto.com/csm?id=kb_article_view&sys_kb_id=6c44a8dddb9851504f917828f49619db&sysparm_article=KB0026034
These changes need to be done before September 10, 2022.
To avoid impact on their environment, customers need to complete the whitelisting of their environment using the FQDNs and IP addresses specified in:
https://supportportal.gemalto.com/csm?id=kb_article_view&sys_kb_id=6c44a8dddb9851504f917828f49619db&sysparm_article=KB0026034
These changes need to be done before September 10, 2022.
Scheduled
On September 10, 2022, Thales Cloud Operations will perform a full-service fail-over test of the STA Service in the EU service zone between the hours of 14:00 and 17:00 UTC.
To avoid impact on their environment, customers need to complete the whitelisting of their environment using the FQDNs and IP addresses specified in KB0026034. These changes need to be done before September 10, 2022.
To avoid impact on their environment, customers need to complete the whitelisting of their environment using the FQDNs and IP addresses specified in KB0026034. These changes need to be done before September 10, 2022.
This scheduled maintenance affected: EU Service Zone (Authentication Services, Admin Consoles, End User Services, Push Delivery, Management).
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STA Service Zone
STA Service Zone
Once logged into their STA console accounts, both STA operators and users with access to the console can easily identify the STA Zone hosting their environment by checking the URL displayed.
- The following URLs refer to the following zone:
- STA Classic Zone: https://sta.safenetid.com/
- STA EU Zone: https://sta.eu.safenetid.com/
- STA US Zone: https://sta.us.safenetid.com/
STA Classic Zone
URL: https://sta.safenetid.com/home/dashboard.
STA Classic Zone Screenshot
STA Classic Zone Screenshot
STA EU Zone
URL: https://sta.eu.safenetid.com/home/dashboard.
STA EU Zone Screenshot
STA EU Zone Screenshot
STA US Zone
URL: https://sta.us.safenetid.com/home/dashboard.
STA US Zone Screenshot
STA US Zone Screenshot
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Incident Categories
Operational
All systems are operational
Degraded Performance
- Authentication Services ? : One or more methods impacted but works intermittently i.e. RADIUS service
- Admin Console ? : One or both consoles are intermittently accessible and users cannot perform functionalities within console
- End User Services ? : One or more methods impacted and not accessible for users i.e. Self-Service
- Push Delivery ? : One or more methods impacted and not accessible for users i.e. Push OTP
- Management ? : One or more methods impacted and not accessible for users i.e. SOAP Management API
Partial Outage
- Authentication Services ? : One or more methods fails completely i.e. RADIUS
- Admin Console ? : Users are not able to access either one of the consoles
Major Outage
- Authentication Services ? : All the methods are down, all customers are impacted
- Admin Console ? : Users are not able to access both consoles, cannot log in completely
Maintenance
There is a planned upcoming maintenance.
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Technical Support Website
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