Classic Legacy Secondary Site (CA): Network Maintenance
Scheduled Maintenance
Report for SafeNet Trusted Access
Completed
We have decided to not proceed with the planned maintenance due to unforeseen technical limitations. We will reschedule this change for a later date.
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Update
Classic Legacy Secondary Site (CA): Network Maintenance
On 17 October 2022, between the hours of 17:00 - 19:00 UTC, we will be performing necessary, preventative network maintenance. During this window, Radius traffic being served through IPSec VPN tunnels from the Classic Legacy Datacentre in Canada will be unavailable. Radius Over VPN tunnels will continue to be available from the UK site during this time.
Please ensure that the UK site is configured properly in your Radius settings to ensure that your service will remain unaffected.
Please see below guide to ensure proper configuration:
If your RADIUS is configured as:
Primary: 64.26.184.82 & Secondary: 37.200.119.90
then change to
Primary: 37.200.119.90 & Secondary: 64.26.184.82
If your RADIUS is configured as:
Primary: 64.26.184.89 & Secondary: 37.200.116.184
then change to
Primary: 37.200.116.184 & Secondary: 64.26.184.89
If you have any questions, please open a case on your account by contacting the Client Services team: • Support Portal: https://supportportal.thalesgroup.com/csm • Phone: https://supportportal.thalesgroup.com/csm?id=kb_article_view&sysparm_article=KB0013367 We thank you for your continuous support and cooperation.
supportportal.thalesgroup.com
Customer Support Portal Home Page - Thales Customer Support
Thales Customer Support Portal
On 17 October 2022, between the hours of 17:00 - 19:00 UTC, we will be performing necessary, preventative network maintenance. During this window, Radius traffic being served through IPSec VPN tunnels from the Classic Legacy Datacentre in Canada will be unavailable. Radius Over VPN tunnels will continue to be available from the UK site during this time.
Please ensure that the UK site is configured properly in your Radius settings to ensure that your service will remain unaffected.
Please see below guide to ensure proper configuration:
If your RADIUS is configured as:
Primary: 64.26.184.82 & Secondary: 37.200.119.90
then change to
Primary: 37.200.119.90 & Secondary: 64.26.184.82
If your RADIUS is configured as:
Primary: 64.26.184.89 & Secondary: 37.200.116.184
then change to
Primary: 37.200.116.184 & Secondary: 64.26.184.89
If you have any questions, please open a case on your account by contacting the Client Services team: • Support Portal: https://supportportal.thalesgroup.com/csm • Phone: https://supportportal.thalesgroup.com/csm?id=kb_article_view&sysparm_article=KB0013367 We thank you for your continuous support and cooperation.
supportportal.thalesgroup.com
Customer Support Portal Home Page - Thales Customer Support
Thales Customer Support Portal
Update
We will be undergoing scheduled maintenance during this time.
Scheduled
Classic Legacy Secondary Site (CA): Network Maintenance
On 17 October 2022, between the hours of 17:00 - 19:00 UTC, we will be performing necessary, preventative network maintenance. During this window, Radius traffic being served through IPSec VPN tunnels from the Classic Legacy Datacentre in Canada will be unavailable. Radius Over VPN tunnels will continue to be available from the UK site during this time.
Please ensure that the UK site is configured properly in your Radius settings to ensure that your service will remain unaffected.
Please see below guide to ensure proper configuration:
VPN customers (i.e. those using VPN tunnels to send RADIUS traffic to Thales) must configure their RADIUS gateways as follows:
If your RADIUS is configured as:
Primary: 64.26.184.82 Primary: 37.200.119.90
then change to
Secondary: 37.200.119.90 Secondary: 64.26.184.82
If your RADIUS is configured as:
Primary: 64.26.184.89 Primary: 37.200.116.184
then change to
Secondary: 37.200.116.184 Secondary: 64.26.184.89
If you have any questions, please open a case on your account by contacting the Client Services team: • Support Portal: https://supportportal.thalesgroup.com/csm • Phone: https://supportportal.thalesgroup.com/csm?id=kb_article_view&sysparm_article=KB0013367 We thank you for your continuous support and cooperation.
supportportal.thalesgroup.com
Customer Support Portal Home Page - Thales Customer Support
Thales Customer Support Portal
On 17 October 2022, between the hours of 17:00 - 19:00 UTC, we will be performing necessary, preventative network maintenance. During this window, Radius traffic being served through IPSec VPN tunnels from the Classic Legacy Datacentre in Canada will be unavailable. Radius Over VPN tunnels will continue to be available from the UK site during this time.
Please ensure that the UK site is configured properly in your Radius settings to ensure that your service will remain unaffected.
Please see below guide to ensure proper configuration:
VPN customers (i.e. those using VPN tunnels to send RADIUS traffic to Thales) must configure their RADIUS gateways as follows:
If your RADIUS is configured as:
Primary: 64.26.184.82 Primary: 37.200.119.90
then change to
Secondary: 37.200.119.90 Secondary: 64.26.184.82
If your RADIUS is configured as:
Primary: 64.26.184.89 Primary: 37.200.116.184
then change to
Secondary: 37.200.116.184 Secondary: 64.26.184.89
If you have any questions, please open a case on your account by contacting the Client Services team: • Support Portal: https://supportportal.thalesgroup.com/csm • Phone: https://supportportal.thalesgroup.com/csm?id=kb_article_view&sysparm_article=KB0013367 We thank you for your continuous support and cooperation.
supportportal.thalesgroup.com
Customer Support Portal Home Page - Thales Customer Support
Thales Customer Support Portal
This scheduled maintenance affected: Classic Service Zone (Authentication Services).
X
STA Service Zone
STA Service Zone
Once logged into their STA console accounts, both STA operators and users with access to the console can easily identify the STA Zone hosting their environment by checking the URL displayed.
- The following URLs refer to the following zone:
- STA Classic Zone: https://sta.safenetid.com/
- STA EU Zone: https://sta.eu.safenetid.com/
- STA US Zone: https://sta.us.safenetid.com/
STA Classic Zone
URL: https://sta.safenetid.com/home/dashboard.
STA Classic Zone Screenshot
STA Classic Zone Screenshot
STA EU Zone
URL: https://sta.eu.safenetid.com/home/dashboard.
STA EU Zone Screenshot
STA EU Zone Screenshot
STA US Zone
URL: https://sta.us.safenetid.com/home/dashboard.
STA US Zone Screenshot
STA US Zone Screenshot
X
Incident Categories
Operational
All systems are operational
Degraded Performance
- Authentication Services ? : One or more methods impacted but works intermittently i.e. RADIUS service
- Admin Console ? : One or both consoles are intermittently accessible and users cannot perform functionalities within console
- End User Services ? : One or more methods impacted and not accessible for users i.e. Self-Service
- Push Delivery ? : One or more methods impacted and not accessible for users i.e. Push OTP
- Management ? : One or more methods impacted and not accessible for users i.e. SOAP Management API
Partial Outage
- Authentication Services ? : One or more methods fails completely i.e. RADIUS
- Admin Console ? : Users are not able to access either one of the consoles
Major Outage
- Authentication Services ? : All the methods are down, all customers are impacted
- Admin Console ? : Users are not able to access both consoles, cannot log in completely
Maintenance
There is a planned upcoming maintenance.
Have questions or need help?
Technical Support Website
Technical Support Website
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