US - NGCI Final Cutover - Non-Disruptive
Scheduled Maintenance
Report for SafeNet Trusted Access
Completed
The scheduled maintenance has been completed.
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Scheduled
Upcoming scheduled maintenance notice
Start: 2021-06-30 20:00 UTC
End: 2021-06-30 22:00 UTC
Duration: 2 hours
Service Zone: US only
Maintenance Type: Non-disruptive – this maintenance is the final cutover and completes the rollout of the Next Generation Cloud Infrastructure (NGCI) project for the US Service Zone. It will be non-disruptive provided that you have implemented all the applicable configuration changes communicated earlier, and detailed on the NGCI resource page at https://supportportal.thalesgroup.com/csm?id=kb_article_view&sysparm_article=KB0022660.
On Wednesday, 30th June 2021, starting at 20:00 UTC and continuing until 22:00 UTC (2 hours), our Operations team will be performing a non-disruptive maintenance on the US Service Zone only. This maintenance will complete the Next Generation Cloud Infrastructure (NGCI) project that will stop forwarding network traffic using old STA IP addresses and only recognize the new STA IP and RADIUS Server IP addresses. As communicated earlier, all customers that currently use the old hardcoded STA IP addresses and old RADIUS Server IPs for their RADIUS clients will not be supported. To ensure continuity of the STA service, you must update your IPs accordingly before June 30, 2021 as detailed on the NGCI resource page at https://supportportal.thalesgroup.com/csm?id=kb_article_view&sysparm_article=KB0022660.
Failing to make these configuration changes will prevent your organization from accessing STA starting 30th June 2021.
If you are not hardcoding the old STA IP addresses or RADIUS Server IPs, then there isn’t any further action required on your part and the maintenance will be non-disruptive.
Expected Impact:
Customers are not expected to be impacted by this maintenance provided that they’ve updated their STA configuration as described. We will update this status dashboard as the maintenance progresses (https://status.safenetid.com/).
If you have any questions, please open a case on your account by contacting Client Services team:
• Support Portal: https://supportportal.thalesgroup.com/csm
• Phone: https://supportportal.thalesgroup.com/csm?id=kb_article_view&sysparm_article=KB0013367
We thank you for your continuous support and cooperation.
Thales Authentication and Access Management Cloud Services
Start: 2021-06-30 20:00 UTC
End: 2021-06-30 22:00 UTC
Duration: 2 hours
Service Zone: US only
Maintenance Type: Non-disruptive – this maintenance is the final cutover and completes the rollout of the Next Generation Cloud Infrastructure (NGCI) project for the US Service Zone. It will be non-disruptive provided that you have implemented all the applicable configuration changes communicated earlier, and detailed on the NGCI resource page at https://supportportal.thalesgroup.com/csm?id=kb_article_view&sysparm_article=KB0022660.
On Wednesday, 30th June 2021, starting at 20:00 UTC and continuing until 22:00 UTC (2 hours), our Operations team will be performing a non-disruptive maintenance on the US Service Zone only. This maintenance will complete the Next Generation Cloud Infrastructure (NGCI) project that will stop forwarding network traffic using old STA IP addresses and only recognize the new STA IP and RADIUS Server IP addresses. As communicated earlier, all customers that currently use the old hardcoded STA IP addresses and old RADIUS Server IPs for their RADIUS clients will not be supported. To ensure continuity of the STA service, you must update your IPs accordingly before June 30, 2021 as detailed on the NGCI resource page at https://supportportal.thalesgroup.com/csm?id=kb_article_view&sysparm_article=KB0022660.
Failing to make these configuration changes will prevent your organization from accessing STA starting 30th June 2021.
If you are not hardcoding the old STA IP addresses or RADIUS Server IPs, then there isn’t any further action required on your part and the maintenance will be non-disruptive.
Expected Impact:
Customers are not expected to be impacted by this maintenance provided that they’ve updated their STA configuration as described. We will update this status dashboard as the maintenance progresses (https://status.safenetid.com/).
If you have any questions, please open a case on your account by contacting Client Services team:
• Support Portal: https://supportportal.thalesgroup.com/csm
• Phone: https://supportportal.thalesgroup.com/csm?id=kb_article_view&sysparm_article=KB0013367
We thank you for your continuous support and cooperation.
Thales Authentication and Access Management Cloud Services
This scheduled maintenance affected: US Service Zone (Authentication Services).
X
STA Service Zone
STA Service Zone
Once logged into their STA console accounts, both STA operators and users with access to the console can easily identify the STA Zone hosting their environment by checking the URL displayed.
- The following URLs refer to the following zone:
- STA Classic Zone: https://sta.safenetid.com/
- STA EU Zone: https://sta.eu.safenetid.com/
- STA US Zone: https://sta.us.safenetid.com/
STA Classic Zone
URL: https://sta.safenetid.com/home/dashboard.
STA Classic Zone Screenshot
STA Classic Zone Screenshot
STA EU Zone
URL: https://sta.eu.safenetid.com/home/dashboard.
STA EU Zone Screenshot
STA EU Zone Screenshot
STA US Zone
URL: https://sta.us.safenetid.com/home/dashboard.
STA US Zone Screenshot
STA US Zone Screenshot
X
Incident Categories
Operational
All systems are operational
Degraded Performance
- Authentication Services ? : One or more methods impacted but works intermittently i.e. RADIUS service
- Admin Console ? : One or both consoles are intermittently accessible and users cannot perform functionalities within console
- End User Services ? : One or more methods impacted and not accessible for users i.e. Self-Service
- Push Delivery ? : One or more methods impacted and not accessible for users i.e. Push OTP
- Management ? : One or more methods impacted and not accessible for users i.e. SOAP Management API
Partial Outage
- Authentication Services ? : One or more methods fails completely i.e. RADIUS
- Admin Console ? : Users are not able to access either one of the consoles
Major Outage
- Authentication Services ? : All the methods are down, all customers are impacted
- Admin Console ? : Users are not able to access both consoles, cannot log in completely
Maintenance
There is a planned upcoming maintenance.
Have questions or need help?
Technical Support Website
Technical Support Website
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