SafeNet Trusted Access Status - Classic - Network Security Upgrade Activity

Scheduled

A maintenance activity is planned on April 2nd 2025 between 02:00 UTC to 04:00 UTC to conduct upgrades on our Cloud Security Platform protecting our SaaS based services.

All services are expected to function normally during the maintenance window.

What is the customer action item?

There is no customer action item required.

Need Assistance?

Our support team is here to assist you every step of the way. If you have any questions or concerns please don't hesitate to contact us at
https://supportportal.gemalto.com/csm?id=kb_article_view&sys_kb_id=42fb71b4db1be200fe0aff3dbf96199f&sysparm_article=KB0013367
or open a support ticket https://supportportal.thalesgroup.com

Posted Mar 24, 2025 - 16:33 UTC

STA Service Zone

Once logged into their STA console accounts, both STA operators and users with access to the console can easily identify the STA Zone hosting their environment by checking the URL displayed.

The following URLs refer to the following zone:
STA Classic Zone: https://sta.safenetid.com/
STA EU Zone: https://sta.eu.safenetid.com/
STA US Zone: https://sta.us.safenetid.com/

STA Classic Zone

URL: https://sta.safenetid.com/home/dashboard.
STA Classic Zone Screenshot

STA EU Zone

URL: https://sta.eu.safenetid.com/home/dashboard.
STA EU Zone Screenshot

STA US Zone

URL: https://sta.us.safenetid.com/home/dashboard.
STA US Zone Screenshot

Incident Categories

Operational

All systems are operational

Degraded Performance

Authentication Services ? : One or more methods impacted but works intermittently i.e. RADIUS service
Admin Console ? : One or both consoles are intermittently accessible and users cannot perform functionalities within console
End User Services ? : One or more methods impacted and not accessible for users i.e. Self-Service
Push Delivery ? : One or more methods impacted and not accessible for users i.e. Push OTP
Management ? : One or more methods impacted and not accessible for users i.e. SOAP Management API

Partial Outage

Authentication Services ? : One or more methods fails completely i.e. RADIUS
Admin Console ? : Users are not able to access either one of the consoles

Major Outage

Authentication Services ? : All the methods are down, all customers are impacted
Admin Console ? : Users are not able to access both consoles, cannot log in completely

Maintenance

There is a planned upcoming maintenance.