EU Incident - Admin Console, API & Authentication Services
Incident
Report for SafeNet Trusted Access
Resolved
This incident has been resolved.
Update
The Admin Console and Authentication Services have been restored and are currently up and running. Active monitoring is ongoing to ensure sustained performance at nominal levels.
Monitoring
Our core SLA services have been restored and are performing at nominal levels. Our team remains actively engaged and is continuing to work towards a full resolution. Further updates will be provided as developments unfold
Update
We are currently performing backend configuration changes to improve the situation and work towards a resolution. Further updates will be provided as they become available.
Investigating
The SafeNet Trusted Access monitoring system has detected a potential issue affecting Console Access, API, Radius and SAML Authentication.
Issues in Admin console may have an impact on your ability to access and manage tokens, users, provisioning, policies, application configuration, and other management operations.
SAML Authentication issues can affect users ability to authenticate or access applications.
API issues can prevent the use of API-based user management and authentication.
The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available
Issues in Admin console may have an impact on your ability to access and manage tokens, users, provisioning, policies, application configuration, and other management operations.
SAML Authentication issues can affect users ability to authenticate or access applications.
API issues can prevent the use of API-based user management and authentication.
The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available
This incident affected: EU Service Zone (Authentication Services, Admin Consoles, End User Services, Push Delivery, Management).
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STA Service Zone
STA Service Zone
Once logged into their STA console accounts, both STA operators and users with access to the console can easily identify the STA Zone hosting their environment by checking the URL displayed.
- The following URLs refer to the following zone:
- STA Classic Zone: https://sta.safenetid.com/
- STA EU Zone: https://sta.eu.safenetid.com/
- STA US Zone: https://sta.us.safenetid.com/
STA Classic Zone
URL: https://sta.safenetid.com/home/dashboard.
STA Classic Zone Screenshot
STA Classic Zone Screenshot
STA EU Zone
URL: https://sta.eu.safenetid.com/home/dashboard.
STA EU Zone Screenshot
STA EU Zone Screenshot
STA US Zone
URL: https://sta.us.safenetid.com/home/dashboard.
STA US Zone Screenshot
STA US Zone Screenshot
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Incident Categories
Operational
All systems are operational
Degraded Performance
- Authentication Services ? : One or more methods impacted but works intermittently i.e. RADIUS service
- Admin Console ? : One or both consoles are intermittently accessible and users cannot perform functionalities within console
- End User Services ? : One or more methods impacted and not accessible for users i.e. Self-Service
- Push Delivery ? : One or more methods impacted and not accessible for users i.e. Push OTP
- Management ? : One or more methods impacted and not accessible for users i.e. SOAP Management API
Partial Outage
- Authentication Services ? : One or more methods fails completely i.e. RADIUS
- Admin Console ? : Users are not able to access either one of the consoles
Major Outage
- Authentication Services ? : All the methods are down, all customers are impacted
- Admin Console ? : Users are not able to access both consoles, cannot log in completely
Maintenance
There is a planned upcoming maintenance.
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