SafeNet Trusted Access Status - EU - Radius Service Incident

Postmortem

This is an automated alert created due to an ongoing issue with the Admin Console & Authentication services, Another incident is already open on the status page hence closing this incident as duplicate.

Posted May 27, 2024 - 09:29 UTC

Resolved

Posted May 27, 2024 - 08:01 UTC

Investigating

The SafeNet Trusted Access monitoring system has detected a problem with "Radius Service " for some customers.

Issues with RADIUS will impede your access to VPN and other network assets.

The Thales incident response team is already investigating this problem and we will update you as soon as we have updates.

Posted May 27, 2024 - 07:57 UTC

STA Service Zone

Once logged into their STA console accounts, both STA operators and users with access to the console can easily identify the STA Zone hosting their environment by checking the URL displayed.

The following URLs refer to the following zone:
STA Classic Zone: https://sta.safenetid.com/
STA EU Zone: https://sta.eu.safenetid.com/
STA US Zone: https://sta.us.safenetid.com/

STA Classic Zone

URL: https://sta.safenetid.com/home/dashboard.
STA Classic Zone Screenshot

STA EU Zone

URL: https://sta.eu.safenetid.com/home/dashboard.
STA EU Zone Screenshot

STA US Zone

URL: https://sta.us.safenetid.com/home/dashboard.
STA US Zone Screenshot

Incident Categories

Operational

All systems are operational

Degraded Performance

Authentication Services ? : One or more methods impacted but works intermittently i.e. RADIUS service
Admin Console ? : One or both consoles are intermittently accessible and users cannot perform functionalities within console
End User Services ? : One or more methods impacted and not accessible for users i.e. Self-Service
Push Delivery ? : One or more methods impacted and not accessible for users i.e. Push OTP
Management ? : One or more methods impacted and not accessible for users i.e. SOAP Management API

Partial Outage

Authentication Services ? : One or more methods fails completely i.e. RADIUS
Admin Console ? : Users are not able to access either one of the consoles

Major Outage

Authentication Services ? : All the methods are down, all customers are impacted
Admin Console ? : Users are not able to access both consoles, cannot log in completely

Maintenance

There is a planned upcoming maintenance.