False Postive - US - Admin Console Access and SAML/OIDC Authentication Incident
Incident Report for SafeNet Trusted Access

After investigation, it has been determined that this was a non-event and alerted on out of an abundance of caution.

Posted Jan 25, 2024 - 19:22 UTC

This incident has been resolved.
Posted Jan 15, 2024 - 22:09 UTC
Our testing and observations indicate that the system is operating nominally. We will now close this incident.
Posted Jan 15, 2024 - 22:09 UTC
The corrective action was taken and we are seeing positive results. We will keep this incident open while we perform more testing and investigation to ensure continued stability.
Posted Jan 15, 2024 - 21:55 UTC
Radius services are also impacted. We are now attempting remediation steps.
Posted Jan 15, 2024 - 21:35 UTC
The SafeNet Trusted Access monitoring system has detected a problem with Console Access, API and SAML Authentication for some customers.

The issue is intermittent and retries often prove to be successful.

Issues in Admin console may have an impact on your ability to access and manage tokens, users, provisioning, policies, application configuration, and other management operations.

SAML/OIDC Authentication issues can affect users ability to authenticate or access business applications configured with STA.

The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.
Posted Jan 15, 2024 - 21:27 UTC
This incident affected: US Service Zone (Authentication Services, Admin Consoles, End User Services).