Classic - Admin Console Access and SAML/OIDC Authentication Incident
Incident Report for SafeNet Trusted Access

This incident was created erroneously due to an error in the alerting automation. All core services have remained at normal response levels with no impact on the customer side.

Posted Nov 23, 2023 - 16:01 UTC

This incident has been resolved. There was no impact on the customer side.
Posted Nov 15, 2023 - 07:30 UTC
The SafeNet Trusted Access monitoring system has detected a problem with Console Access, API and SAML Authentication for some customers.

Issues in Admin console may have an impact on your ability to access and manage tokens, users, provisioning, policies, application configuration, and other management operations.

SAML/OIDC Authentication issues can affect users ability to authenticate or access business applications configured with STA.

The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.
Posted Nov 15, 2023 - 07:23 UTC
This incident affected: Classic Service Zone (Authentication Services, Admin Consoles, End User Services).