EU - Recent activity logs are currently missing from the Assignment tab
Incident
Report for SafeNet Trusted Access
Resolved
This incident has been resolved.
Monitoring
EU production ES Cloud November index fixing has been completed successfully.
Historical data now appears correctly in SAS console, STA console.
We will continue to monitor the situation until Monday, November 16th.
Historical data now appears correctly in SAS console, STA console.
We will continue to monitor the situation until Monday, November 16th.
Update
We are continuing to investigate this issue.
Investigating
User’s activity logs for events that took place since November 1st 2020 are not displayed in the Assignment tab of the STA Token Management console. The activity logs are correctly displayed on other interfaces of the STA Token Management console and STA Access Management console: Snapshot tab, Access Logs page, Users page. We are investigating on this issue and working towards a resolution.
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STA Service Zone
STA Service Zone
Once logged into their STA console accounts, both STA operators and users with access to the console can easily identify the STA Zone hosting their environment by checking the URL displayed.
- The following URLs refer to the following zone:
- STA Classic Zone: https://sta.safenetid.com/
- STA EU Zone: https://sta.eu.safenetid.com/
- STA US Zone: https://sta.us.safenetid.com/
STA Classic Zone
URL: https://sta.safenetid.com/home/dashboard.
STA Classic Zone Screenshot
STA Classic Zone Screenshot
STA EU Zone
URL: https://sta.eu.safenetid.com/home/dashboard.
STA EU Zone Screenshot
STA EU Zone Screenshot
STA US Zone
URL: https://sta.us.safenetid.com/home/dashboard.
STA US Zone Screenshot
STA US Zone Screenshot
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Incident Categories
Operational
All systems are operational
Degraded Performance
- Authentication Services ? : One or more methods impacted but works intermittently i.e. RADIUS service
- Admin Console ? : One or both consoles are intermittently accessible and users cannot perform functionalities within console
- End User Services ? : One or more methods impacted and not accessible for users i.e. Self-Service
- Push Delivery ? : One or more methods impacted and not accessible for users i.e. Push OTP
- Management ? : One or more methods impacted and not accessible for users i.e. SOAP Management API
Partial Outage
- Authentication Services ? : One or more methods fails completely i.e. RADIUS
- Admin Console ? : Users are not able to access either one of the consoles
Major Outage
- Authentication Services ? : All the methods are down, all customers are impacted
- Admin Console ? : Users are not able to access both consoles, cannot log in completely
Maintenance
There is a planned upcoming maintenance.
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