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All Systems Operational

About This Site

Welcome to the Thales Trusted Access Status Page service zones. Included in this site is an option to subscribe to live service updates as well as see history of our service availability.

STA Status Dashboards are consolidated to a single status page for all service zones as part of next generation cloud infrastructure consolidation.

This change will have no impact to existing subscribers. Status Dashboard contains now three sections for EU, US, and Classic service zones.
New subscribers are advised to deselect the service zones, which they are not interested in, during the sign-up process.

Users can also manage their subscriptions at any time by clicking the Manage your subscription link at the bottom of every email notification received from the Status Dashboard.

Classic Service Zone Operational
Authentication Services ? Operational
Admin Consoles ? Operational
End User Services ? Operational
Push Delivery ? Operational
Management ? Operational
EU Service Zone Operational
Authentication Services ? Operational
Admin Consoles ? Operational
End User Services ? Operational
Push Delivery ? Operational
Management ? Operational
US Service Zone Operational
Authentication Services ? Operational
Admin Consoles ? Operational
End User Services ? Operational
Push Delivery ? Operational
Management ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Apr 2, 2025
Classic - Network Security Upgrade Activity
Completed - The scheduled maintenance has been completed.
Apr 2, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 2, 02:00 UTC
Scheduled - A maintenance activity is planned on April 2nd 2025 between 02:00 UTC to 04:00 UTC to conduct upgrades on our Cloud Security Platform protecting our SaaS based services.

All services are expected to function normally during the maintenance window.

What is the customer action item?

There is no customer action item required.

Need Assistance?

Our support team is here to assist you every step of the way. If you have any questions or concerns please don't hesitate to contact us at
https://supportportal.gemalto.com/csm?id=kb_article_view&sys_kb_id=42fb71b4db1be200fe0aff3dbf96199f&sysparm_article=KB0013367
or open a support ticket https://supportportal.thalesgroup.com
Mar 24, 16:33 UTC
Apr 1, 2025

No incidents reported.

Mar 31, 2025
EU - Admin Console Access and SAML/OIDC Authentication Incident
Resolved - This incident has been resolved.
Mar 31, 21:06 UTC
Update - After careful testing, monitoring and taking preventative measures, we are are confident in closing this incident. We will issue an incident report within 5 business days.
Mar 31, 21:06 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 31, 12:09 UTC
Identified - The issue has been identified and a fix is being implemented.
Mar 31, 11:34 UTC
Investigating - With reference to our previous incident, we are continuing to investigate the last issue as we keep monitoring the situation as we are still seeing some performance issues with SAML Auth & Console.

The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.
Mar 31, 11:17 UTC
EU - Admin Console Access and SAML/OIDC Authentication Incident
Resolved - This incident has been resolved.
Mar 31, 10:27 UTC
Monitoring - We have stabilized the environment and will continue to monitor closely for any errors.
Mar 31, 09:53 UTC
Identified - The issue has been identified and a fix is being implemented.
Mar 31, 09:28 UTC
Update - After failing our services over the secondary site, our testing indicated some anomalies in service stability. We are now failing back to the primary site.
Mar 31, 08:55 UTC
Update - We are now failing over the traffic for the EU Zone to the secondary site. We will update with further developments.
Mar 31, 08:25 UTC
Update - The Thales incident response team is currently working towards service restoration.

We will provide further updates as they become available.
Mar 31, 08:13 UTC
Update - We are continuing to investigate this issue.
Mar 31, 07:19 UTC
Investigating - The SafeNet Trusted Access monitoring system has detected a problem with Console Access, API, PUSH OTP and SAML Authentication for some customers.

Issues in Admin console may have an impact on your ability to access and manage tokens, users, provisioning, policies, application configuration, and other management operations.

SAML/OIDC Authentication issues can affect users ability to authenticate or access business applications configured with STA.

The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.
Mar 31, 06:30 UTC
Mar 30, 2025

No incidents reported.

Mar 29, 2025

No incidents reported.

Mar 28, 2025

No incidents reported.

Mar 27, 2025

No incidents reported.

Mar 26, 2025

No incidents reported.

Mar 25, 2025

No incidents reported.

Mar 24, 2025
EU - Radius Service Incident
Resolved - This incident has been resolved.
Mar 24, 10:39 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 24, 10:32 UTC
Identified - The issue has been identified and a fix is being implemented.
Mar 24, 10:28 UTC
Update - We are continuing to investigate this issue, which is affecting PUSH services.
Mar 24, 10:13 UTC
Update - We are continuing to investigate this issue and to narrow down the affected service.
Mar 24, 10:07 UTC
Investigating - The SafeNet Trusted Access monitoring system has detected a problem with "Radius Service " for some customers.

Issues with RADIUS will impede your access to VPN and other network assets.

The Thales incident response team is already investigating this problem and we will update you as soon as we have updates.
Mar 24, 09:52 UTC
Mar 23, 2025

No incidents reported.

Mar 22, 2025
STA US Region - Disaster Recovery Test
Completed - The scheduled maintenance has been completed.
Mar 22, 16:00 UTC
Update - All services running as expected on the primary site. Fail back completed
Mar 22, 15:54 UTC
Update - The fail back from the secondary site to our primary site has now commenced.
Mar 22, 15:30 UTC
Update - Fail over to the secondary site is completed successfully and all the services are running from the secondary site. We will be conducting the fail back to the primary site starting 15:30 UTC.
Mar 22, 14:32 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 14:00 UTC
Scheduled - We want to ensure the utmost reliability and resilience of our STA systems to continue serving you effectively. To achieve this, we will be conducting a Disaster Recovery Test in the STA US region only on March 22nd, 2025 between 14:00 UTC-16:00 UTC

What does this mean for STA US region customers?

Your Role in Ensuring Continuity : Please ensure the specified IP addresses/source URLs are whitelisted, as outlined in the in this support article and refer to the Quick Help Guide for the US Service zone.

Taking this proactive step will minimize disruptions during the downtime of the STA US primary zone and facilitate a smooth transition to disaster recovery measures. We kindly ask you to prepare by reviewing and updating your configurations to ensure a smooth transition.

Need Assistance?
Our support team is here to assist you every step of the way. If you have any questions or concerns regarding this test, please don't hesitate to contact us at https://supportportal.gemalto.com/csm?id=kb_article_view&sys_kb_id=42fb71b4db1be200fe0aff3dbf96199f&sysparm_article=KB0013367 or open a support ticket https://supportportal.thalesgroup.com
Mar 10, 21:08 UTC
Mar 21, 2025

No incidents reported.

Mar 20, 2025

No incidents reported.

Mar 19, 2025

No incidents reported.

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STA Service Zone

STA Service Zone
Once logged into their STA console accounts, both STA operators and users with access to the console can easily identify the STA Zone hosting their environment by checking the URL displayed.
  • The following URLs refer to the following zone:
  • STA Classic Zone: https://sta.safenetid.com/
  • STA EU Zone: https://sta.eu.safenetid.com/
  • STA US Zone: https://sta.us.safenetid.com/
STA Classic Zone
URL: https://sta.safenetid.com/home/dashboard.
STA Classic Zone Screenshot
STA EU Zone
URL: https://sta.eu.safenetid.com/home/dashboard.
STA EU Zone Screenshot
STA US Zone
URL: https://sta.us.safenetid.com/home/dashboard.
STA US Zone Screenshot
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Incident Categories

Operational
All systems are operational
Degraded Performance
  • Authentication Services ? : One or more methods impacted but works intermittently i.e. RADIUS service
  • Admin Console ? : One or both consoles are intermittently accessible and users cannot perform functionalities within console
  • End User Services ? : One or more methods impacted and not accessible for users i.e. Self-Service
  • Push Delivery ? : One or more methods impacted and not accessible for users i.e. Push OTP
  • Management ? : One or more methods impacted and not accessible for users i.e. SOAP Management API
Partial Outage
  • Authentication Services ? : One or more methods fails completely i.e. RADIUS
  • Admin Console ? : Users are not able to access either one of the consoles
Major Outage
  • Authentication Services ? : All the methods are down, all customers are impacted
  • Admin Console ? : Users are not able to access both consoles, cannot log in completely
Maintenance
There is a planned upcoming maintenance.
Have questions or need help?
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