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All Systems Operational

About This Site

Welcome to the Thales Trusted Access Status Page service zones. Included in this site is an option to subscribe to live service updates as well as see history of our service availability.

STA Status Dashboards are consolidated to a single status page for all service zones as part of next generation cloud infrastructure consolidation.

This change will have no impact to existing subscribers. Status Dashboard contains now three sections for EU, US, and Classic service zones.
New subscribers are advised to deselect the service zones, which they are not interested in, during the sign-up process.

Users can also manage their subscriptions at any time by clicking the Manage your subscription link at the bottom of every email notification received from the Status Dashboard.

Classic Service Zone Operational
Authentication Services ? Operational
Admin Consoles ? Operational
End User Services ? Operational
Push Delivery ? Operational
Management ? Operational
EU Service Zone Operational
Authentication Services ? Operational
Admin Consoles ? Operational
End User Services ? Operational
Push Delivery ? Operational
Management ? Operational
US Service Zone Operational
Authentication Services ? Operational
Admin Consoles ? Operational
End User Services ? Operational
Push Delivery ? Operational
Management ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Aug 17, 2025

No incidents reported today.

Aug 16, 2025

No incidents reported.

Aug 15, 2025

No incidents reported.

Aug 14, 2025
STA US - Backend Infrastructure Maintenance
Completed - The scheduled maintenance has been completed.
Aug 14, 22:00 UTC
Update - Fail back has been completed and we will continue to test and monitor. We will provide updates should the testing find any abnormalities.
Aug 14, 21:12 UTC
Update - We are now beginning the fail back to the Primary site.
Aug 14, 21:02 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 13, 22:54 UTC
Scheduled - The maintenance work is underway and we will fail back to the primary site around 21:00 UTC tomorrow.
Aug 13, 22:53 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 13, 22:25 UTC
Scheduled - We have completed our tests and all services are running nominally from the Secondary Site
Aug 13, 22:24 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 13, 22:07 UTC
Scheduled - We have failed over the secondary site and are currently testing.
Aug 13, 22:06 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 13, 22:02 UTC
Scheduled - We will begin the fail over to the Secondary site momentarily.
Aug 13, 22:02 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 13, 22:00 UTC
Scheduled - We will be conducting a backend infrastructure maintenance activity from 22:00 UTC August 13, to 22:00 UTC August 14, 2025. During this period, we will conduct upgrades on our backend services.

To reduce risk and lower potential impact, we will be failing our services over to our Secondary Site for the duration of the window. The failover will take place at the beginning of the window and the faiback is expected to take place at 21:00 UTC on the 14th. The remaining hour is reserved for testing and validation.

There may be a brief service degradation of up to 5 minutes for all STA services during failover and failback activities.

What does this mean for STA US region customers?
Your Role in Ensuring Continuity : Please ensure the specified IP addresses/source URLs are whitelisted, as outlined in the in this support article and refer to the Quick Help Guide for the US Service zone.

Taking this proactive step will minimize disruptions during the downtime of the STA US primary zone and facilitate a smooth transition to disaster recovery measures. We kindly ask you to prepare by reviewing and updating your configurations to ensure a smooth transition.

All services will continue to function as expected during the window excluding the failover and failback activity.

We appreciate your understanding and thank you for your patience as we continue to improve your experience. If you have any questions or concerns, please reach out to our Client Services team: • https://supportportal.thalesgroup.com/ • United States: 800-545-6608 • International: +1-410-931-7520
Jul 31, 16:06 UTC
Aug 13, 2025
Aug 12, 2025

No incidents reported.

Aug 11, 2025

No incidents reported.

Aug 10, 2025

No incidents reported.

Aug 9, 2025

No incidents reported.

Aug 8, 2025

No incidents reported.

Aug 7, 2025

No incidents reported.

Aug 6, 2025

No incidents reported.

Aug 5, 2025

No incidents reported.

Aug 4, 2025

No incidents reported.

Aug 3, 2025

No incidents reported.

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STA Service Zone

STA Service Zone
Once logged into their STA console accounts, both STA operators and users with access to the console can easily identify the STA Zone hosting their environment by checking the URL displayed.
  • The following URLs refer to the following zone:
  • STA Classic Zone: https://sta.safenetid.com/
  • STA EU Zone: https://sta.eu.safenetid.com/
  • STA US Zone: https://sta.us.safenetid.com/
STA Classic Zone
URL: https://sta.safenetid.com/home/dashboard.
STA Classic Zone Screenshot
STA EU Zone
URL: https://sta.eu.safenetid.com/home/dashboard.
STA EU Zone Screenshot
STA US Zone
URL: https://sta.us.safenetid.com/home/dashboard.
STA US Zone Screenshot
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Incident Categories

Operational
All systems are operational
Degraded Performance
  • Authentication Services ? : One or more methods impacted but works intermittently i.e. RADIUS service
  • Admin Console ? : One or both consoles are intermittently accessible and users cannot perform functionalities within console
  • End User Services ? : One or more methods impacted and not accessible for users i.e. Self-Service
  • Push Delivery ? : One or more methods impacted and not accessible for users i.e. Push OTP
  • Management ? : One or more methods impacted and not accessible for users i.e. SOAP Management API
Partial Outage
  • Authentication Services ? : One or more methods fails completely i.e. RADIUS
  • Admin Console ? : Users are not able to access either one of the consoles
Major Outage
  • Authentication Services ? : All the methods are down, all customers are impacted
  • Admin Console ? : Users are not able to access both consoles, cannot log in completely
Maintenance
There is a planned upcoming maintenance.
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