Legacy Classic Datacenter Planned Disruptive Maintenance
Scheduled Maintenance
Report for SafeNet Trusted Access
Completed
The scheduled maintenance has been completed.
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Scheduled
A disruptive maintenance is scheduled for Wednesday, June 8, 2022, from 12:00 PM UTC to 2:00 PM UTC on the STA legacy Classic infrastructure in the Classic Service Zone in UK and CA Datacenters.
This maintenance is being performed so that customers can verify that their STA configuration is only accessing the STA Next Generation Cloud Infrastructure (NGCI) before the final cutover and decommissioning of the Legacy DCs during the upcoming months.
NOTE: This will be your chance to ensure that your Radius traffic is directed to NGCI with no loss of service.
During this maintenance, all Radius access requests to the legacy Classic UK/CA infrastructure will fail. Only those customers that continue to access this legacy infrastructure will be affected.
PLEASE NOTE that VPN customers will not be affected during this window.
The NGCI project’s resource page that lists this document and provides additional information on this project is available here:
https://supportportal.gemalto.com/csm?id=kb_article_view&sysparm_article=KB0022662
If you have any questions, please open a case on your account by contacting the Client Services team:
• Support Portal: https://supportportal.thalesgroup.com/csm
• Phone: https://supportportal.thalesgroup.com/csm?id=kb_article_view&sysparm_article=KB0013367
We thank you for your continuous support and cooperation.
This maintenance is being performed so that customers can verify that their STA configuration is only accessing the STA Next Generation Cloud Infrastructure (NGCI) before the final cutover and decommissioning of the Legacy DCs during the upcoming months.
NOTE: This will be your chance to ensure that your Radius traffic is directed to NGCI with no loss of service.
During this maintenance, all Radius access requests to the legacy Classic UK/CA infrastructure will fail. Only those customers that continue to access this legacy infrastructure will be affected.
PLEASE NOTE that VPN customers will not be affected during this window.
The NGCI project’s resource page that lists this document and provides additional information on this project is available here:
https://supportportal.gemalto.com/csm?id=kb_article_view&sysparm_article=KB0022662
If you have any questions, please open a case on your account by contacting the Client Services team:
• Support Portal: https://supportportal.thalesgroup.com/csm
• Phone: https://supportportal.thalesgroup.com/csm?id=kb_article_view&sysparm_article=KB0013367
We thank you for your continuous support and cooperation.
This scheduled maintenance affected: Classic Service Zone (Authentication Services, Push Delivery).
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STA Service Zone
STA Service Zone
Once logged into their STA console accounts, both STA operators and users with access to the console can easily identify the STA Zone hosting their environment by checking the URL displayed.
- The following URLs refer to the following zone:
- STA Classic Zone: https://sta.safenetid.com/
- STA EU Zone: https://sta.eu.safenetid.com/
- STA US Zone: https://sta.us.safenetid.com/
STA Classic Zone
URL: https://sta.safenetid.com/home/dashboard.
STA Classic Zone Screenshot
STA Classic Zone Screenshot
STA EU Zone
URL: https://sta.eu.safenetid.com/home/dashboard.
STA EU Zone Screenshot
STA EU Zone Screenshot
STA US Zone
URL: https://sta.us.safenetid.com/home/dashboard.
STA US Zone Screenshot
STA US Zone Screenshot
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Incident Categories
Operational
All systems are operational
Degraded Performance
- Authentication Services ? : One or more methods impacted but works intermittently i.e. RADIUS service
- Admin Console ? : One or both consoles are intermittently accessible and users cannot perform functionalities within console
- End User Services ? : One or more methods impacted and not accessible for users i.e. Self-Service
- Push Delivery ? : One or more methods impacted and not accessible for users i.e. Push OTP
- Management ? : One or more methods impacted and not accessible for users i.e. SOAP Management API
Partial Outage
- Authentication Services ? : One or more methods fails completely i.e. RADIUS
- Admin Console ? : Users are not able to access either one of the consoles
Major Outage
- Authentication Services ? : All the methods are down, all customers are impacted
- Admin Console ? : Users are not able to access both consoles, cannot log in completely
Maintenance
There is a planned upcoming maintenance.
Have questions or need help?
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