US - Admin Console and Authentication Services Incident
Incident
Report for SafeNet Trusted Access
Postmortem
Resolved
The incident involving Console and Authentication servivces has been resolved and our testing has given us confidence to close this incident.
The Thales Incident Response Team is closely monitoring the service stability. This incident is now closed.
The Thales Incident Response Team is closely monitoring the service stability. This incident is now closed.
Monitoring
After taking corrective steps we are seeing the services recovering. We will monitor and test to ensure continued stability, however we do not anticipate a reoccurrence.
Update
We are continuing to investigate this issue.
Update
We are continuing to investigate this issue.
Update
We have determined that Authentication services are affected as well. We believe we have identified the misbehaving component and are attempting to recover the service. Updates will be provided once available.
Update
We are continuing to investigate this issue.
Investigating
The SafeNet Trusted Access monitoring system has detected a potential issue accessing the Admin Consoles.
Issues in Admin console may have an impact on your ability to access and manage tokens, users, provisioning, policies, application configuration, and other management operations.
The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.
Issues in Admin console may have an impact on your ability to access and manage tokens, users, provisioning, policies, application configuration, and other management operations.
The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.
This incident affected: EU Service Zone (Authentication Services, Admin Consoles).
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STA Service Zone
STA Service Zone
Once logged into their STA console accounts, both STA operators and users with access to the console can easily identify the STA Zone hosting their environment by checking the URL displayed.
- The following URLs refer to the following zone:
- STA Classic Zone: https://sta.safenetid.com/
- STA EU Zone: https://sta.eu.safenetid.com/
- STA US Zone: https://sta.us.safenetid.com/
STA Classic Zone
URL: https://sta.safenetid.com/home/dashboard.
STA Classic Zone Screenshot
STA Classic Zone Screenshot
STA EU Zone
URL: https://sta.eu.safenetid.com/home/dashboard.
STA EU Zone Screenshot
STA EU Zone Screenshot
STA US Zone
URL: https://sta.us.safenetid.com/home/dashboard.
STA US Zone Screenshot
STA US Zone Screenshot
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Incident Categories
Operational
All systems are operational
Degraded Performance
- Authentication Services ? : One or more methods impacted but works intermittently i.e. RADIUS service
- Admin Console ? : One or both consoles are intermittently accessible and users cannot perform functionalities within console
- End User Services ? : One or more methods impacted and not accessible for users i.e. Self-Service
- Push Delivery ? : One or more methods impacted and not accessible for users i.e. Push OTP
- Management ? : One or more methods impacted and not accessible for users i.e. SOAP Management API
Partial Outage
- Authentication Services ? : One or more methods fails completely i.e. RADIUS
- Admin Console ? : Users are not able to access either one of the consoles
Major Outage
- Authentication Services ? : All the methods are down, all customers are impacted
- Admin Console ? : Users are not able to access both consoles, cannot log in completely
Maintenance
There is a planned upcoming maintenance.
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