Quarterly Disaster Recovery Drill - Classic Env.
Scheduled Maintenance
Report for SafeNet Trusted Access
Postmortem
All testing was completed successfully. All services are confirmed as stable and running nominally.
Completed
The scheduled maintenance has been completed.
Update
We have failed back to the primary site and are performing tests to ensure service availability and stability.
Update
We are now bringing the primary site back into production and will be commencing our fail back activity in 5 minutes.
Update
We have failed over all services to the Secondary site and simulated the primary becoming unavailable. We are currently undergoing testing.
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Update
Upcoming scheduled maintenance notice
In our ongoing pursuit to maintain service stability, availability and resiliency, we will be performing our quarterly disaster recovery drill in the Classic environment on Saturday May 28th, 2022 between the hours of 14:00 UTC and 17:00 UTC.
During this period, brief outages up to an expected maximum of 30 minutes will occur at the beginning and near the end of the window as we conduct the fail-over and fail-back.
During this test, the UK NGCI primary site will be completely unavailable. We strongly encourage the use of FQDNs to access all STA services. Please ensure that your primary and secondary Radius endpoints are properly configured prior to the test to allow a smooth transition of your Radius traffic from Primary to Secondary sites.
To achieve the highest availability with STA, please use the FQDN specified when configuring your applications and network devices with both the primary and secondary instead of the equivalent IP address listed. This will ensure that requests automatically redirected appropriately in the event one of our data centers is not available. IP addresses should only be used if the hostname-based configuration is not supported and you are responsible to redirect appropriately.
Updates will be provided periodically via our Statuspage: https://status.safenetid.com/
If you have any questions on properly adding the DNS entries, we recommend using this guide as a reference:
https://supportportal.thalesgroup.com/csm?id=kb_article_protected&sys_id=b7af9a474f1cbfcc102400818110c77e
Please note, that accessing this link does require an active Thales Support Portal account.
If you have any questions or concerns, please reach out to our Client Services team:
• https://safenet.gemalto.com/technical-support/
• United States: 800-545-6608
• International: +1-410-931-7520
We thank you for your continuous support and cooperation.
Thales Authentication and Access Management Cloud Services
In our ongoing pursuit to maintain service stability, availability and resiliency, we will be performing our quarterly disaster recovery drill in the Classic environment on Saturday May 28th, 2022 between the hours of 14:00 UTC and 17:00 UTC.
During this period, brief outages up to an expected maximum of 30 minutes will occur at the beginning and near the end of the window as we conduct the fail-over and fail-back.
During this test, the UK NGCI primary site will be completely unavailable. We strongly encourage the use of FQDNs to access all STA services. Please ensure that your primary and secondary Radius endpoints are properly configured prior to the test to allow a smooth transition of your Radius traffic from Primary to Secondary sites.
To achieve the highest availability with STA, please use the FQDN specified when configuring your applications and network devices with both the primary and secondary instead of the equivalent IP address listed. This will ensure that requests automatically redirected appropriately in the event one of our data centers is not available. IP addresses should only be used if the hostname-based configuration is not supported and you are responsible to redirect appropriately.
Updates will be provided periodically via our Statuspage: https://status.safenetid.com/
If you have any questions on properly adding the DNS entries, we recommend using this guide as a reference:
https://supportportal.thalesgroup.com/csm?id=kb_article_protected&sys_id=b7af9a474f1cbfcc102400818110c77e
Please note, that accessing this link does require an active Thales Support Portal account.
If you have any questions or concerns, please reach out to our Client Services team:
• https://safenet.gemalto.com/technical-support/
• United States: 800-545-6608
• International: +1-410-931-7520
We thank you for your continuous support and cooperation.
Thales Authentication and Access Management Cloud Services
Scheduled
Upcoming scheduled maintenance notice
In our ongoing pursuit to maintain service stability, availability and resiliency, we will be performing our quarterly disaster recovery drill in the Classic environment on Saturday May 28th, 2022 between the hours of 14:00 UTC and 17:00 UTC.
During this period, brief outages up to an expected maximum of 30 minutes will occur at the beginning and near the end of the window as we conduct the fail-over and fail-back.
Updates will be provided periodically via our Statuspage: https://status.safenetid.com/
We strongly encourage the use of FQDNs to access all STA services.
If you have any questions on properly adding the DNS entries, we recommend using this guide as a reference:
https://supportportal.thalesgroup.com/csm?id=kb_article_protected&sys_id=b7af9a474f1cbfcc102400818110c77e
Please note, that accessing this link does require an active Thales Support Portal account.
If you have any questions or concerns, please reach out to our Client Services team:
• https://safenet.gemalto.com/technical-support/
• United States: 800-545-6608
• International: +1-410-931-7520
We thank you for your continuous support and cooperation.
Thales Authentication and Access Management Cloud Services
In our ongoing pursuit to maintain service stability, availability and resiliency, we will be performing our quarterly disaster recovery drill in the Classic environment on Saturday May 28th, 2022 between the hours of 14:00 UTC and 17:00 UTC.
During this period, brief outages up to an expected maximum of 30 minutes will occur at the beginning and near the end of the window as we conduct the fail-over and fail-back.
Updates will be provided periodically via our Statuspage: https://status.safenetid.com/
We strongly encourage the use of FQDNs to access all STA services.
If you have any questions on properly adding the DNS entries, we recommend using this guide as a reference:
https://supportportal.thalesgroup.com/csm?id=kb_article_protected&sys_id=b7af9a474f1cbfcc102400818110c77e
Please note, that accessing this link does require an active Thales Support Portal account.
If you have any questions or concerns, please reach out to our Client Services team:
• https://safenet.gemalto.com/technical-support/
• United States: 800-545-6608
• International: +1-410-931-7520
We thank you for your continuous support and cooperation.
Thales Authentication and Access Management Cloud Services
This scheduled maintenance affected: Classic Service Zone (Authentication Services, Admin Consoles, End User Services, Push Delivery, Management).
X
STA Service Zone
STA Service Zone
Once logged into their STA console accounts, both STA operators and users with access to the console can easily identify the STA Zone hosting their environment by checking the URL displayed.
- The following URLs refer to the following zone:
- STA Classic Zone: https://sta.safenetid.com/
- STA EU Zone: https://sta.eu.safenetid.com/
- STA US Zone: https://sta.us.safenetid.com/
STA Classic Zone
URL: https://sta.safenetid.com/home/dashboard.
STA Classic Zone Screenshot
STA Classic Zone Screenshot
STA EU Zone
URL: https://sta.eu.safenetid.com/home/dashboard.
STA EU Zone Screenshot
STA EU Zone Screenshot
STA US Zone
URL: https://sta.us.safenetid.com/home/dashboard.
STA US Zone Screenshot
STA US Zone Screenshot
X
Incident Categories
Operational
All systems are operational
Degraded Performance
- Authentication Services ? : One or more methods impacted but works intermittently i.e. RADIUS service
- Admin Console ? : One or both consoles are intermittently accessible and users cannot perform functionalities within console
- End User Services ? : One or more methods impacted and not accessible for users i.e. Self-Service
- Push Delivery ? : One or more methods impacted and not accessible for users i.e. Push OTP
- Management ? : One or more methods impacted and not accessible for users i.e. SOAP Management API
Partial Outage
- Authentication Services ? : One or more methods fails completely i.e. RADIUS
- Admin Console ? : Users are not able to access either one of the consoles
Major Outage
- Authentication Services ? : All the methods are down, all customers are impacted
- Admin Console ? : Users are not able to access both consoles, cannot log in completely
Maintenance
There is a planned upcoming maintenance.
Have questions or need help?
Technical Support Website
Technical Support Website
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