All services up after restorative efforts including reconfiguring load balancers, rebuilding some nodes and configuring mount points.
We will continue to closely monitor and leave this incident open for the next hour however we have no reason to expect further outages and all needed steps have been taken.
Posted Sep 22, 2021 - 04:16 UTC
We have created new deployments of our Cluster Mesh services on our staging environment using new backend nodes and we have some services starting to respond and stabilize. We will update you soon in regards to the possible production deployment.
Posted Sep 22, 2021 - 03:03 UTC
In an effort to restore services and for testing purposes the team is currently re-creating some back-end nodes and re-building mounting volumes for applications.
We will provide updates as we progress.
Posted Sep 22, 2021 - 02:28 UTC
Currently, we are looking into several restorative options in parallel as all attempts so far have not been successful.
We will continue to provide updates as they become available.
Posted Sep 22, 2021 - 01:15 UTC
Correction to a previous statement: Authentication services apart from SAML should be functional.
Posted Sep 21, 2021 - 23:44 UTC
The issue has now begun to affect all services. The team is attempting a fix to restore the service to operational status.
Posted Sep 21, 2021 - 23:30 UTC
The Thales incident response team is currently working towards service restoration.
We will provide further updates as they become available.
Posted Sep 21, 2021 - 22:26 UTC
Further attempts were unsuccessful. This issue is continuing to be worked on and escalated.
Posted Sep 21, 2021 - 21:47 UTC
Our restorative efforts have not yet been successful. The team is continuing to work towards a working solution.
Posted Sep 21, 2021 - 20:54 UTC
The issue should be isolated to SAML Authentication and STA console.